WIX Website Design Makeover + Build

Investing in a professional website redesign is about more than refreshing the appearance of your website. It's an opportunity to strengthen your brand, enhance your customers' online experience, and ensure your website accurately reflects the growth, professionalism, and direction of your business today.

As your business evolves, your website should evolve with it. A thoughtfully planned redesign allows you to strengthen your online presence, improve functionality, enhance user experience, and better position your business for future growth.

Before moving forward, we encourage you to take a few moments to thoughtfully consider the questions below. Taking the time to evaluate your current website and prepare for your redesign helps create a more organized design experience, a more efficient workflow, and a stronger final result.

Please don't feel discouraged if you answer "No" or "Not Yet" to a few of these questions. Every business grows at its own pace, and we're here to help guide you through the process while creating a website that reflects your business today and supports where you're headed tomorrow.

Questions to Consider

Before purchasing this service, ask yourself:

• Does my current website accurately reflect my business, brand, and professionalism?
• What do I like about my current website that I'd like to preserve?
• What areas of my current website no longer serve my business or my customers?
• Am I planning a complete rebrand, or do I simply want to modernize my existing website?
• Have I finalized my updated branding, including my logo, colors, fonts, and overall visual identity?
• If my branding is changing, do I need professional branding or graphic design services before my redesign begins?
• Have I reviewed my products, services, pricing, and business information to ensure everything is current and ready to publish?
• Have I identified any products, services, pages, or content that should be added, updated, reorganized, or removed?
• Can I clearly communicate what makes my business unique and why customers should choose me?
• Have I prepared any new written content for my website, or will I need professional copywriting assistance?
• Do I have high-quality, professional photographs and updated visual assets that accurately represent my business today?
• Have I reviewed my business policies, including shipping, returns, exchanges, privacy policies, terms and conditions, or other important website information that may need updating?
• Are my contact information, business hours, locations, and social media links current?
• Are my payment methods, shipping options, booking features, or other website functionality still meeting the needs of my business and customers?
• Have I considered whether my website navigation makes it easy for visitors to find the information they're looking for?
• Are there any new features I'd like my redesigned website to include, such as online booking, blogs, memberships, digital downloads, forms, e-commerce functionality, or other integrations?
• Do I have examples of websites whose style, functionality, or overall experience inspire me?
• Am I prepared to actively participate throughout the redesign process by reviewing my website, providing timely feedback, and approving project milestones?
• Do I understand that a successful website redesign is a collaborative process that requires communication, preparation, and participation from both the client and the designer?
• Am I prepared to continue maintaining my website after launch by keeping my products, services, pricing, business information, and content current?
• Am I making this investment because I'm ready to elevate my brand, strengthen my online presence, and position my business for continued growth?

Need a Little More Support?

If you answered "No" or "Not Yet" to any of the questions above, don't let that discourage you. Every successful redesign begins with a strong foundation, and we're here to help you build yours.

At Kandi & Co. Productions, we understand that every business has a unique story and every redesign has a different purpose. Whether you're refreshing your brand, expanding your services, modernizing your website, or preparing for your next stage of growth, our team is here to guide you every step of the way.

As a full-service creative studio, Kandi & Co. Productions is proud to be your trusted one-stop shop for entrepreneurs, professionals, nonprofits, organizations, and growing businesses. Rather than coordinating multiple vendors, you can confidently work with one creative partner committed to delivering a cohesive, professional, and elevated experience from concept to completion.

Our services include, but are not limited to:

• Brand identity and logo design
• Professional website design and redesign
• Website copywriting and content development
• Business startup guidance and foundational business support
• Business systems, organization, and operational support
• Virtual assistant services
• Professional photography
• Videography
• Content creation
• Graphic design
• Marketing materials, flyers, brochures, signage, and promotional collateral
• Business forms, branded documents, and client resources
• Social media graphics and branded content
• Website graphics and visual assets
• Business announcements and print materials
• Brand strategy and creative consulting
• Business stationery and branded marketing materials
• Digital business resources and creative solutions
• Website maintenance and ongoing support
• Custom business solutions tailored to your unique goals
• Additional creative and business support services designed to help your business continue growing

Whether you're refreshing an existing website or preparing for a complete transformation, we're here to help you create an online presence that reflects the professionalism, quality, and vision behind your business.

Our goal extends far beyond redesigning a website. We strive to become a trusted creative partner by providing the creative services, business resources, professional guidance, and continued support needed to strengthen your brand, improve your online presence, and confidently move your business forward.

If you're unsure where to begin, simply reach out. We'd be honored to learn more about your goals, answer your questions, and recommend the services that best support your vision. We believe every successful redesign begins with thoughtful strategy, and we're here to help you create a website that's as refined and professional as the business you've worked so hard to build.

We believe in complete transparency throughout your website design experience. One of the most common questions we receive is, "Who owns my website once it's finished?" The answer depends on the specific element of your project.

Your Website

Once your project has been completed, approved, and all financial obligations have been satisfied, you are the owner of your completed website and the content you've provided for your business.

You'll have full administrative access to your WIX account, allowing you to manage your website, make updates, and continue growing your online presence.

Your WIX Account

Your WIX account, Premium Plan, domain registration, billing information, and any third-party subscriptions remain under your ownership and control. Because these services are purchased directly through their respective providers, you're responsible for maintaining active subscriptions and keeping your account information current.

Your Business Content

All logos, photographs, written content, product information, pricing, trademarks, business information, and other materials you provide remain your intellectual property. By submitting these materials, you confirm that you own the rights to use them or have obtained the necessary permissions.

Our Creative Work

The custom website created for your business is designed specifically for you. However, Kandi & Co. Productions retains ownership of its proprietary design processes, workflows, creative methodologies, templates, systems, internal documentation, and any original design assets that are not exclusively created for your brand.

These materials may not be copied, resold, redistributed, reproduced, or used to create derivative works without written permission.

Future Website Management

After launch, you're welcome to manage your website independently, continue working with Kandi & Co. Productions, or hire another qualified professional to assist with future updates.

Our goal is to provide you with the flexibility to choose the level of support that's right for your business.

Please note that once another designer or developer has modified your website, Kandi & Co. Productions cannot guarantee the integrity of the original design or functionality. Additional review, troubleshooting, or redesign services may be required before we can resume maintenance or support.

Portfolio Rights

Unless otherwise agreed upon in writing, Kandi & Co. Productions reserves the right to showcase completed websites, screenshots, branding elements, and project highlights within our portfolio, website, social media platforms, marketing materials, award submissions, and other promotional content.

Confidential business information, passwords, customer data, or proprietary information will never be shared without your permission.

Our Commitment

Our goal is to provide every client with a website they can confidently own, manage, and grow while maintaining transparency throughout the design process. We believe the strongest client relationships are built on trust, communication, and a shared commitment to creating something exceptional.

Every successful project begins with a clear understanding of expectations. Before any design work begins, all clients are required to enter into a formal Client Service Agreement with Kandi & Co. Productions. This agreement is designed to protect both parties by clearly outlining the scope of work, project expectations, timelines, responsibilities, payment terms, revision process, and other important policies related to your website design experience.

Our goal is to provide every client with a transparent, organized, and professional experience. Taking a few moments to review and sign your agreement ensures that everyone is aligned before your project officially begins, allowing us to focus on what matters most, creating an exceptional website for your business.

What to Expect

A Signed Agreement Is Required

Your project cannot enter our active design queue until your Client Service Agreement has been signed by both you and Kandi & Co. Productions. This agreement serves as the official authorization for us to begin work and establishes the expectations for both parties throughout the duration of your project.

Agreement Delivery

Your agreement will be sent electronically shortly after your purchase has been completed. Please review the document carefully, as it contains important information regarding your website design service, business policies, timelines, revisions, ownership, payment policies, communication expectations, and additional contractual terms.

Twenty-Four (24) Hour Signature Requirement

To prevent unnecessary delays, your signed agreement must be returned within twenty-four (24) hours of receipt. Prompt completion allows your onboarding process to begin immediately and helps secure your place within our production schedule.

Project Scheduling

Please understand that payment alone does not reserve your place within our active design queue. Your project is officially scheduled only after the following have been completed:

• Your payment has been successfully received.
• Your Client Service Agreement has been signed.
• All required onboarding information and requested materials have been submitted.
• Any additional required documentation has been received, if applicable.

Only after these steps have been completed will your official project timeline begin.

Failure to Sign the Agreement

If your agreement is not signed and returned within the required timeframe, your order will be subject to cancellation. Because production time has already been reserved within our schedule, all payments remain non-refundable and non-transferable in accordance with our business policies.

Should your project be canceled due to an unsigned agreement, a new booking, new agreement, and new payment will be required before services can begin.

Designed for Transparency

Our Client Service Agreement is not intended to overwhelm you. It exists to establish clear communication, eliminate misunderstandings, protect both parties, and create a positive experience from beginning to end. We encourage every client to read the agreement thoroughly and ask any questions prior to signing.

We appreciate your prompt attention to this important step and look forward to partnering with you to create a website that reflects your vision, strengthens your brand, and supports the continued growth of your business.

Every website we create is thoughtfully planned, strategically designed, and carefully developed to ensure it reflects the professionalism and quality of your brand. Rather than rushing through the creative process, we intentionally dedicate time to planning, designing, testing, refining, and preparing your website for launch.

Our goal is to deliver a website that not only looks beautiful but also functions seamlessly and provides your customers with an exceptional online experience.

Standard Turnaround Time

The standard turnaround time for our New WIX E-Commerce Website Design + Build service is twenty-one (21) business days.

Please note that business days include Tuesday through Friday and exclude weekends, federal holidays, scheduled office closures, military obligations, and any previously announced out-of-office dates.

When Does My Timeline Begin?

One of the most common misconceptions is that your project timeline begins immediately after payment. To ensure every project receives the attention it deserves, your turnaround time officially begins only after all of the following have been completed:

• Your payment has been successfully processed.
• Your Client Service Agreement has been signed.
• All requested website content has been submitted.
• Any required questionnaires, branding materials, images, product information, and supporting documents have been received.
• Your project has successfully completed the onboarding process.

If any required materials are outstanding, your project will remain in the onboarding phase until everything has been received.

Project Scheduling

Projects are completed in the order they officially enter our production schedule. Completing your onboarding requirements promptly helps prevent unnecessary delays and allows your project to move into production as quickly as possible.

Please understand that delays in submitting content, approvals, revisions, or requested information may result in an adjusted completion date.

Due Date Notification

Once your onboarding process has been completed and your project officially enters our production schedule, you'll receive confirmation of your anticipated completion date. This information will be provided through both email and a calendar invitation so you'll know exactly what to expect throughout the design process.

Unforeseen Circumstances

While we are committed to meeting every projected deadline, there may be rare situations beyond our control that require adjustments to your timeline. These may include military obligations, illness, family emergencies, severe weather, technology failures, or other unforeseen circumstances.

Should an unexpected situation arise, we'll communicate with you as soon as reasonably possible and provide updated project expectations. Our priority will always be delivering a website that meets our quality standards rather than compromising the final product to meet an unrealistic deadline.

Need Your Website Sooner?

If your business requires an expedited turnaround, Rush Service may be available for an additional investment.

Rush requests are accepted on a limited basis and are subject to our current production schedule. Selecting Rush Service allows your project to receive priority scheduling; however, the rush timeline cannot begin until all required onboarding materials have been submitted.

Because expedited production requires adjustments to our existing workflow, Rush Service must be selected during the booking process whenever possible and cannot be guaranteed after a project has entered production.

We appreciate your patience and trust throughout the design process. Every website we create receives the same level of attention, strategy, and craftsmanship because we believe your business deserves a website built with purpose, precision, and lasting value.

At Kandi & Co. Productions, every website is thoughtfully designed to meet the unique needs of your business. Unlike physical products, custom website design is a personalized creative service that requires dedicated planning, scheduling, strategy, and production long before your website is completed. From the moment your order is placed, we begin reserving time within our production calendar and preparing your project for onboarding.

To ensure transparency and eliminate misunderstandings, we encourage every client to carefully review the following payment and cancellation policies before completing their purchase.

Payment Information

All payments are securely processed through our website at the time of booking. Your payment secures your project within our onboarding process and initiates the preparation of your website design experience. Shortly after your purchase, you'll receive your Client Service Agreement along with instructions for completing your onboarding requirements.

Please note that your payment alone does not place your project into our active design queue. Your project officially enters production only after your Client Service Agreement has been signed and all required content, information, and materials have been submitted.

Non-Refundable & Non-Transferable Payments

Due to the customized nature of our services, all payments are final, non-refundable, and non-transferable.

Once your purchase has been completed, production time is reserved specifically for your project. This includes scheduling, administrative preparation, project planning, onboarding, communication, and the allocation of resources dedicated exclusively to your business.

For this reason, refunds, payment transfers, service exchanges, account credits, or partial reimbursements cannot be provided once payment has been received.

Cancellation Policy

If you choose to cancel your project after booking, all payments previously made will remain non-refundable and non-transferable.

Should your project be canceled before design work begins or after work has already commenced, your payment will not be refunded, credited toward another service, or transferred to a future project.

If Kandi & Co. Productions must cancel or terminate a project due to a violation of our Client Service Agreement, failure to submit required materials, failure to communicate, abusive behavior, breach of contract, or any other policy outlined within your agreement, all payments previously made will remain forfeited.

Should you wish to move forward with a new project after cancellation or termination, a new booking, new agreement, and new payment will be required.

Additional Services & Change Requests

Your purchase includes only the services outlined within this package.

Requests for additional pages, premium applications, advanced functionality, custom coding, branding, copywriting, photography, specialty integrations, additional design work, or services outside the original scope of work may require an additional investment.

Any approved additions will be invoiced separately and must be paid in full before work begins.

Third-Party Expenses

Certain services required to successfully operate your website are purchased separately and are not included within this package.

These may include, but are not limited to:

• WIX Premium Plans
• Custom domain registration
• Premium WIX applications
• Payment processor transaction fees
• Email marketing platforms
• Shipping providers
• Automation software
• Other third-party subscriptions selected by the client

These services are billed directly through their respective providers and remain the sole financial responsibility of the client.

Chargebacks & Payment Disputes

By completing your purchase, you acknowledge that you have reviewed the service description, understand the scope of work, and agree to the payment policies outlined on this page and within your Client Service Agreement.

Unauthorized chargebacks, payment reversals, or disputes submitted after purchasing a service that was knowingly authorized may result in immediate contract termination, collections activity, recovery of associated fees, and any additional remedies available under the terms of your Client Service Agreement.

Our Commitment

We understand that investing in a professionally designed website is an important decision. Our commitment is to provide a transparent process, exceptional communication, and a website that reflects the quality of your business. We encourage you to ask any questions before booking so you can move forward with confidence, knowing exactly what to expect throughout your website design experience.

Thank you for choosing Kandi & Co. Productions. We look forward to partnering with you and creating an online presence that serves your business for years to come.

Congratulations on taking the next step toward elevating your online presence! Once your order has been successfully placed, your website journey officially begins. We understand that investing in your business is an exciting milestone, and our goal is to make every stage of your experience organized, transparent, and enjoyable.

Below is an overview of what you can expect after your purchase and throughout your website design experience.

Order Confirmation

Once your purchase has been completed, you'll receive an order confirmation confirming that your request has been successfully submitted.

Client Onboarding

Within the timeframe outlined in your order confirmation, you'll receive your Client Onboarding Email. This email is designed to prepare you for a successful website design experience and will include important information, resources, and instructions needed to begin your project.

Your onboarding materials may include:

• Your Client Service Agreement
• Project expectations
• Required content checklist
• Google Drive submission instructions
• Communication guidelines
• Content preparation resources
• Important project reminders
• Additional resources related to your website design experience

Please review all onboarding materials carefully and complete any requested action items within the requested timeframe to help avoid unnecessary delays.

Client Service Agreement

Before work begins, you'll receive your Client Service Agreement outlining the scope of work, project terms, policies, expectations, and important information related to your project.

To avoid delays, the agreement should be reviewed, signed, and returned within the requested timeframe. Website development cannot begin until the agreement has been completed and all onboarding requirements have been satisfied.

Preparing Your Project

You'll begin gathering and organizing the information needed for your website, including branding assets, written content, images, products or services, pricing, business information, policies, and any additional materials requested for your project.

Providing complete, organized, and accurate information allows us to begin your project more efficiently while creating a smoother and more enjoyable design experience.

Submitting Your Materials

Once your materials have been prepared, you'll upload everything using the instructions provided in your Client Onboarding Email.

To maintain an organized workflow, we recommend submitting all requested materials together whenever possible rather than sending multiple emails over an extended period.

Project Review

Once your submission has been received, we'll carefully review your materials to ensure everything needed to begin your project has been provided.

If additional information, clarification, or missing materials are needed, we'll contact you by email before your project enters our production schedule.

Please note that incomplete submissions, delayed responses, revisions to submitted content, or missing materials may affect your estimated completion timeline.

Your Project Enters Production

After your signed Client Service Agreement has been received and all required onboarding materials have been submitted, reviewed, and approved, your project will officially enter our production schedule.

Please note that your estimated turnaround time does not begin on the date your order is placed. Your project timeline officially begins once all required agreements, content, and requested materials have been received and approved.

Projects are completed in the order all onboarding requirements are satisfied unless a Rush Service has been purchased.

Throughout Your Design Experience

Throughout your project, we'll thoughtfully guide you through each phase of the design process while creating a website that reflects your vision and business goals.

Your Website Review Sessions are an important part of the experience and provide dedicated opportunities to review your website, provide feedback, request revisions, and collaborate with our team before final approval.

To maintain an efficient workflow and remain focused on designing your website, we do not provide routine project updates. If additional information, approvals, clarification, or action is needed from you, we'll contact you promptly by email.

Email serves as our primary method of communication throughout your project. We ask that you regularly monitor the email address associated with your order, as important project updates, Website Review Session notifications, approvals, and action items will be delivered there.

To help maintain your estimated project timeline, we also encourage clients to respond to requests for approvals, revisions, and additional information as promptly as possible. Extended delays in communication may require adjustments to your estimated completion date.

We're Excited to Get Started

Every project is approached with professionalism, creativity, and attention to detail from the very beginning. Our onboarding process has been intentionally designed to create a seamless, organized, and collaborative experience while allowing our team to focus on creating a website that accurately represents your business and supports your long-term goals.

Thank you for choosing Kandi & Co. Productions. We're honored to be part of your journey and look forward to bringing your vision to life.

Congratulations on taking the next step toward elevating your business online. Once your booking has been completed, it's time to prepare for your website design experience.

A successful website begins with thoughtful preparation. The information you provide serves as the foundation for your entire website, from its visual design and messaging to the customer experience and overall functionality. Submitting complete, accurate, and organized materials allows us to create a website that truly represents your brand while keeping your project on schedule.

Shortly after your purchase, you'll receive a Welcome Email containing your Client Service Agreement, onboarding instructions, and a comprehensive Website Content Checklist outlining everything required for your project. This checklist is designed to simplify the onboarding process and ensure nothing is overlooked before your project officially enters our design queue.

To keep your project moving forward, all required onboarding materials must be submitted within five (5) business days of receiving your Welcome Email.

Your Website Content Checklist

Please prepare and submit the following materials:

Brand Assets

• High-resolution logo (.PNG format with a transparent background preferred)
• Brand colors (if established)
• Brand fonts (if applicable)
• Brand guidelines (if available)

If your logo is not available in PNG format, we may be able to convert it for a $10.00 conversion fee. Logos with glitter effects, dark backgrounds, or low-quality artwork may not convert successfully. If conversion is not possible, we recommend obtaining the original file from your graphic designer.

Professional Images

Your website should represent your business at the highest level. To maintain the quality and professionalism of every website we create, we only accept high-resolution, professional-quality images.

Please do not submit:

• Selfies
• Screenshots
• Blurry or pixelated images
• Images with excessive filters or distortions
• Copyrighted images without proper authorization
• Low-resolution graphics

If any submitted images do not meet our quality standards, we'll notify you so replacement images can be provided before production begins.

Website Content

Please submit all written content in a Microsoft Word document or Google Doc.

To maintain efficiency and accuracy, screenshots, handwritten notes, photographs of written information, and copied social media captions are not accepted.

Depending on your business, your content may include:

• About Us
• Business Story
• Mission Statement
• Product Descriptions
• Product Pricing
• Product Categories
• Shipping Policy
• Return & Exchange Policy
• Privacy Policy
• Terms & Conditions
• Frequently Asked Questions
• Care Instructions
• Contact Information
• Business Email Address
• Business Phone Number
• Store Hours
• Social Media Links
• Customer Reviews or Testimonials
• Promotional Announcements
• Any additional information you would like displayed on your website

Product Information

For e-commerce websites, please ensure all product information has been finalized before submission.

This includes:

• Product names
• Product descriptions
• Pricing
• Product variations
• Inventory information
• Product categories
• Shipping details

Providing complete and finalized product information helps minimize revisions and allows us to build a polished, organized online storefront.

File Submission Guidelines

To help us keep your project organized, all requested files should be uploaded to one Google Drive folder and shared with us. Please avoid sending multiple emails with separate attachments, as this may delay the onboarding process and make it more difficult to confirm that all required materials have been received.

Detailed submission instructions will be included in your Welcome Email.

Missing Information

Projects cannot enter our active design queue until all required onboarding materials have been received. If your onboarding information is not submitted within five (5) business days, your project may be subject to cancellation in accordance with the terms outlined in your Client Service Agreement. Because project time is reserved specifically for your business, all payments remain non-refundable and non-transferable.

Setting Your Project Up for Success

The quality of your website is directly influenced by the quality of the information you provide. Complete branding, organized content, professional imagery, and accurate business information allow us to focus on creating a website that is polished, strategic, and built to support the long-term growth of your business.

We understand that gathering content can take time, which is why we've created a structured onboarding process to guide you every step of the way. Our Welcome Email, Website Content Checklist, and submission instructions are designed to make the experience as organized and stress-free as possible. The more prepared you are, the smoother your website design experience will be from onboarding to launch.

At Kandi & Co. Productions, we believe your website should be more than visually beautiful. It should tell your story, elevate your brand, inspire confidence, and position your business for long-term growth.

Every website we create is thoughtfully designed around your business, your audience, and your goals. While every project follows our proven design process, no two websites are ever the same. Our commitment is to deliver a refined online experience that reflects the professionalism, quality, and vision behind your brand.

Our Design Process

Every website follows a structured workflow designed to provide a seamless experience from onboarding to launch.

Discovery & Project Preparation

Before design begins, we'll review your branding, website content, images, products, policies, and supporting materials to ensure everything needed to begin your project has been received. This preparation creates a strong creative foundation before production begins.

Website Design & Development

Once your project enters our design queue, we'll begin transforming your vision into a fully customized website designed specifically for your business. Every page is intentionally created with your brand identity, customer experience, functionality, and long-term business goals in mind.

Quality Assurance

Before your website is presented for review, every page is carefully evaluated for functionality, responsiveness, navigation, design consistency, content placement, and overall user experience to ensure everything performs as intended.

Website Review Sessions

As your website reaches important milestones, we'll schedule personalized Website Review Sessions where we'll review your website together and discuss its design, branding, layout, navigation, functionality, content, and overall customer experience.

These sessions are designed to be collaborative conversations where you can share feedback, ask questions, and watch your vision come to life throughout the design process.

Please note that Website Review Sessions are review meetings and are not live design sessions. Any revisions discussed during your meeting will be professionally completed following the session and presented during the next stage of your project.

Depending on your project's complexity, multiple Website Review Sessions may be scheduled before your website receives final approval.

Revisions & Refinements

Following each Website Review Session, you'll have the opportunity to submit revision requests based on the items discussed.

To help maintain an efficient workflow, we encourage clients to review their website carefully and submit organized feedback whenever possible. Consolidated feedback allows revisions to be completed more efficiently while helping your project continue moving forward without unnecessary delays.

We'll continue refining your website until it reflects the vision we've created together.

Final Review & Website Approval

Before launch, you'll complete one final review to verify your website's pages, products, pricing, contact information, policies, images, links, spelling, and overall functionality.

Once final approval has been received, your website will be prepared for launch and transferred according to your selected service.

Communication Throughout Your Project

Exceptional communication is just as important as exceptional design.

Throughout your project, communication will primarily take place through email. We'll contact you whenever additional information is needed, your website is ready for review, a Website Review Session needs to be scheduled, or action is required on your behalf.

To remain focused on designing exceptional websites, we do not provide routine project updates or respond to general status inquiries. Instead, we'll contact you whenever your participation is needed, allowing our creative team to dedicate uninterrupted time to designing, developing, and refining your website while keeping your project moving efficiently.

For this reason, it's important that you regularly monitor the email address provided during booking, including your spam and junk folders. Delays in responding to requests for information, approvals, Website Review Sessions, or revision requests may affect your estimated project completion timeline.

If your business experiences changes during your project, such as updated branding, revised pricing, new products, policy changes, or additional content, please notify us as soon as possible. We'll review the requested changes and determine whether they can be incorporated into your current project timeline or whether additional time or services may be required.

While many emails are answered sooner, please allow up to two (2) business days for responses during normal business operations. Response times may vary during weekends, federal holidays, scheduled office closures, military obligations, or previously announced out-of-office periods.

To maintain an organized workflow, we ask that all project-related communication remain within the designated communication channels outlined in your Client Service Agreement.

Collaborative Design Meetings

Some projects may require additional collaboration beyond scheduled Website Review Sessions. When necessary, we'll schedule a Collaborative Design Meeting to discuss project details, answer questions, review specialty requests, or provide additional guidance.

These meetings are held virtually via Zoom or by phone and are scheduled by appointment only. If you're unable to attend, we ask that you notify us as soon as possible so another appointment can be arranged based on availability.

Client Responsibilities

A successful website is built through partnership. Throughout your project, we ask every client to:

• Submit complete and accurate information.
• Monitor their email regularly and respond promptly to requests.
• Attend scheduled Website Review Sessions and meetings when applicable.
• Carefully review their website and submit organized feedback.
• Ensure all submitted content, logos, images, and materials are accurate and properly licensed.
• Notify us of any changes to branding, pricing, products, services, policies, or business information during the project.

Your timely participation plays an important role in keeping your project on schedule and ensuring your finished website reflects your vision.

Trusting the Creative Process

When you choose Kandi & Co. Productions, you're investing in more than a website. You're investing in our creative direction, strategic thinking, technical expertise, and professional experience.

While your ideas and feedback are always welcomed, we encourage you to trust the creative process. Every design decision is made intentionally to create a website that is visually refined, strategically organized, user-friendly, and designed to support your long-term business goals.

Creating Something Extraordinary Together

Our mission is to create more than a website. We create online experiences that strengthen brands, inspire confidence, and support long-term business growth. By combining your vision with our creativity, strategy, and attention to detail, we'll create a website you'll be proud to share for years to come.

Your website launch marks the beginning of an exciting new chapter for your business, but it's not the end of your journey. As your business continues to evolve, your website should evolve alongside it. New products, updated services, seasonal promotions, refreshed branding, and changing customer needs all play an important role in keeping your online presence current and engaging.

At Kandi & Co. Productions, we believe launching your website is just the beginning of our partnership. Our goal is not only to create an exceptional website but also to provide the education, resources, and continued support needed to help you confidently manage and grow your online presence for years to come.

Whether you choose to maintain your website independently or partner with us for ongoing support, we're committed to helping you maximize your investment long after your website goes live.

Website Owner Training

Owning a beautiful website is only one part of building a successful online business. Feeling confident managing it is equally important.

Our Website Owner Training is designed to help you become familiar with your new website and the WIX platform. During your personalized training session, we'll guide you through the essential tools and features you'll use most often while answering your questions and providing practical guidance for managing your website after launch.

Training topics may include:

• Navigating your WIX Dashboard
• Updating website text and images
• Managing products and inventory
• Updating pricing and product information
• Processing online orders
• Managing customer inquiries and contact forms
• Basic page edits
• Website best practices
• General platform navigation
• Tips for maintaining a professional online presence

Website Owner Training is highly recommended for first-time website owners and anyone who wants to feel more confident managing their website independently.

Ongoing Website Maintenance

Running a business requires your time and attention. If you'd rather focus on serving your customers than updating your website, Kandi & Co. Productions offers professional Website Maintenance Services for an additional investment.

Our maintenance services are designed to help keep your website accurate, professional, and up to date while giving you peace of mind that your online presence continues to reflect your business.

Website Maintenance Services may include:

• Website content updates
• Product uploads, removals, and updates
• Product pricing updates
• Inventory adjustments
• Image replacements
• Promotional banners
• Seasonal announcements
• Business information updates
• Minor page edits
• Basic layout adjustments
• Routine website maintenance
• Basic troubleshooting when applicable

Current maintenance requests include:

• Approximately five (5) to seven (7) business day turnaround
• Up to fifteen (15) product uploads, updates, or removals per maintenance request

Maintenance requests are completed in the order they're received unless alternative arrangements have been approved.

What Maintenance Does Not Include

To ensure transparency, Website Maintenance Services are intended for routine updates and ongoing website care. Maintenance does not include:

• Complete website redesigns
• Brand identity redesigns
• Advanced custom coding
• Custom application development
• Extensive page rebuilds
• Third-party software troubleshooting
• Search engine optimization campaigns
• Professional copywriting
• Graphic design services
• Professional photography or videography
• Emergency or same-day requests
• Services outside the original scope of maintenance

Projects requiring extensive modifications or new functionality may require a separate quote.

What Happens After Launch?

Once your website has been published, you'll officially become the day-to-day owner and manager of your website. While WIX is designed to make many updates simple, ongoing attention helps ensure your website remains accurate, relevant, and aligned with your business goals.

If you choose to manage your website independently, your Website Owner Training will provide the knowledge needed to confidently navigate the platform. If you'd rather leave website management to us, we're always happy to continue supporting your business through our Website Maintenance Services.

Growing With Your Business

Your website should never remain static while your business continues to grow.

Whether you're introducing new products, launching additional services, expanding into new markets, refreshing your branding, or preparing for your next season of business, your website should continue evolving alongside those milestones.

Many of our clients return throughout the year for updates because they value having a trusted creative partner who already understands their business, brand, and long-term goals.

Best Practices for Website Success

To help your website continue performing at its best, we recommend:

• Reviewing your website regularly for accuracy
• Keeping products, pricing, and policies current
• Updating seasonal promotions and announcements
• Monitoring customer inquiries and contact forms
• Testing your online checkout experience periodically
• Refreshing images and website content when appropriate
• Monitoring inventory and product availability
• Reviewing your website from both desktop and mobile devices
• Maintaining current business information and social media links

Technology continues to evolve, and customer expectations continue to change. Regular updates help ensure your website remains professional, functional, secure, and relevant for both your business and your customers.

A Continued Partnership

At Kandi & Co. Productions, we don't view our clients as one-time projects. We believe in building lasting relationships that continue well beyond launch day.

Whether you need occasional updates, ongoing website maintenance, additional training, new pages, expanded functionality, or future enhancements, we're here to support your business as it grows.

Your investment doesn't end when your website launches, and neither does our commitment to your success. We look forward to continuing this journey with you and helping your online presence evolve for years to come.

Your website is more than a destination for today's customers. It's a long-term investment in your business and should be built with the flexibility to grow alongside your goals.

Whether you're launching your first business or expanding an established brand, your website should continue evolving as your products, services, and customer needs change. As your business grows, Kandi & Co. Productions is here to help you expand your online presence with thoughtful enhancements designed to support your next stage of success.

Designed to Grow With You

As your business evolves, your website can evolve with it. Future enhancements may include:

• Additional website pages
• New product collections
• Expanded e-commerce functionality
• Appointment and booking systems
• Blogs and educational resources
• Membership areas
• Digital products and downloadable resources
• Gift cards and promotional offers
• Customer loyalty programs
• Live chat integration
• Email marketing integrations
• Contact forms and lead generation tools
• Client portals
• Event registrations
• Galleries and portfolios
• Multi-language capabilities
• Advanced website functionality and custom integrations

Every enhancement is thoughtfully implemented to complement your existing website while supporting your long-term business objectives.

Investing in Long-Term Success

Your website should never remain static while your business continues to grow. As you introduce new products, expand your services, refresh your branding, or enter new markets, your online presence should continue reflecting those milestones.

Rather than starting over, many businesses choose to build upon the strong foundation of their existing website through strategic updates and enhancements. This approach allows your website to remain current while preserving the consistency and professionalism of your brand.

Growing Together

One of the greatest privileges of our work is watching our clients grow. From first-time entrepreneurs to established businesses, we've had the opportunity to support clients through new product launches, business expansions, rebranding initiatives, and exciting new chapters in their journey.

As your goals continue to evolve, we're honored to remain a trusted creative partner, providing professional guidance, innovative solutions, and website enhancements that help your online presence grow alongside your business.

Whether your next step is adding new functionality, expanding your online store, refreshing your design, or introducing new services, Kandi & Co. Productions is here to help you continue building a website that works as hard as you do.

At Kandi & Co. Productions, our commitment to your success doesn't end when your website goes live. Whether you have a question about your website, need guidance navigating the WIX platform, or are ready to expand your online presence, we're here to support you every step of the way.

Our goal is to provide helpful resources, professional guidance, and continued support so you always feel confident managing and growing your website.

Before Contacting Support

Many common website questions can be answered using WIX's Help Center, Community Forum, or educational resources. These tools provide valuable tutorials, step-by-step instructions, and platform updates that may help you quickly find the information you're looking for.

If you're unable to resolve your question, our team is always happy to assist.

Contacting Our Team

For the fastest and most efficient service, please contact us by email at info@kandiandcoproductions.com.

When reaching out, please include as much information as possible, such as:

• Your business name
• A detailed description of your question or request
• The page or feature you're referencing
• Screenshots, when applicable
• Any additional information that may help us better understand your request

Providing complete information allows us to review your request more efficiently and provide the most accurate guidance possible.

Response Times

While many emails are answered sooner, please allow up to two (2) business days for a response during normal business operations.

Response times may vary during weekends, federal holidays, scheduled office closures, military obligations, or previously announced out-of-office periods.

Website Support

We're happy to answer general questions regarding websites we've designed and provide guidance whenever possible.

If your request requires website edits, maintenance, troubleshooting, additional design work, new functionality, or services outside the scope of general support, we'll review your request and provide the appropriate recommendations, timeline, and investment before any work begins.

Additional Services

As your business continues to grow, your website may need to grow with it.

We offer a variety of additional services to help you continue building your online presence, including:

• Additional website pages
• Website redesigns
• E-commerce enhancements
• Website maintenance
• Branding updates
• Graphic design
• Content updates
• Product uploads
• Business announcements
• Booking integrations
• Additional website functionality

If you're unsure which service is right for your business, we're happy to discuss your goals and recommend the best solution.

A Continued Commitment

At Kandi & Co. Productions, we value long-term relationships with our clients. Whether you need occasional guidance, ongoing maintenance, or future website enhancements, we're honored to remain your trusted creative partner.

Thank you for choosing Kandi & Co. Productions. We appreciate the opportunity to be part of your business journey and look forward to supporting your continued success.

Thank you for considering Kandi & Co. Productions to be part of your business journey. We recognize that choosing a website designer is a significant investment, and we don't take the trust you place in our team lightly.

Our commitment extends far beyond creating a visually appealing website. Every project we accept is approached with professionalism, creativity, transparency, and purpose. We believe your website should be a meaningful representation of your business, reflecting the passion, dedication, and vision you've worked so hard to build.

From your initial inquiry through onboarding, design, Website Review Sessions, launch, and continued support, we're committed to providing an organized, collaborative, and elevated client experience. We strive to make every step of the process clear, enjoyable, and thoughtfully guided, ensuring you feel informed and supported throughout your journey.

What You Can Expect

When you choose Kandi & Co. Productions, you can expect:

• A personalized website designed specifically for your business and goals.
• Honest communication and professional guidance throughout your project.
• Strategic design decisions that balance creativity, functionality, and user experience.
• A collaborative process where your ideas are valued and your vision remains at the center of every decision.
• Careful attention to detail from the first concept through your final approval.
• A commitment to excellence, professionalism, and exceptional client service.
• Continued education, resources, and support designed to help you confidently move forward after launch.

More Than a Website

We believe a successful website should do more than simply exist online. It should establish credibility, build trust, create meaningful customer experiences, and support the continued growth of your business.

Every design decision we make is intentional. From the layout and navigation to the customer journey and overall presentation, our goal is to create a website that not only looks beautiful but also serves as a valuable business tool for years to come.

Looking Ahead

As your business continues to grow, we're honored to grow alongside you. Whether you return for future enhancements, ongoing website maintenance, additional services, or simply need guidance along the way, we're grateful for the opportunity to remain part of your journey.

Thank you for placing your confidence in Kandi & Co. Productions. We look forward to bringing your vision to life and creating a website that reflects the excellence, professionalism, and purpose behind your brand.

Your business deserves more than a website. It deserves a thoughtfully crafted online experience designed to inspire confidence, create lasting impressions, and support your success for years to come.