New WIX Booking Website Design + Build

We are honored that you're considering Kandi & Co. Productions to design your new WIX Booking Website. Our goal is to provide every client with a seamless, professional, and enjoyable design experience from the moment you book until your website is launched.

Because every booking website is thoughtfully designed and strategically built around your business, we encourage you to carefully review the following information before purchasing. Understanding the design process, project expectations, and what's included will help create a smooth experience while allowing your project to move efficiently through our production schedule.

Before You Purchase

Please review the following important information before completing your booking:

• A WIX Premium Plan and custom domain are required to publish your website. These services are purchased directly through WIX and are not included with this package. Purchasing directly through WIX ensures you maintain ownership and control of your website, subscription, billing, and domain.

• Your booking website is fully customized for your business. Every project is thoughtfully designed around your brand, services, client experience, and business goals. We never rely on generic templates or duplicate another client's website.

• Clients are responsible for providing all website content. This includes, but is not limited to, your logo, branding elements, business information, service descriptions, pricing, booking preferences, business policies, professional images, contact information, social media links, and any additional content needed for your website. If you require branding, professional photography, videography, copywriting, or graphic design, these services are available as additional offerings.

• Third-party costs are not included in the purchase price of this service. This may include WIX Premium Plans, custom domain registration, premium WIX applications, payment processor fees, email marketing platforms, automation software, scheduling integrations, and other third-party services selected for your business.

• Project timelines begin only after all required onboarding materials have been received. Your website cannot enter our active production schedule until your Client Service Agreement has been signed, your onboarding requirements have been completed, and all requested content has been submitted. Delays in providing content or requested information will delay your estimated completion timeline.

• Additional functionality may require an additional investment. While this package includes everything needed for a professionally designed booking website, advanced automations, premium applications, custom integrations, memberships, multilingual functionality, custom coding, or requests outside the original scope of work may require a separate proposal before work begins.

• Your booking website is designed to grow alongside your business. As your business evolves, your website can continue evolving through additional services, scheduling features, new website pages, integrations, enhanced functionality, and future improvements designed to support your long-term growth.

Our commitment is to create more than a beautiful website. We strive to create a professional online booking experience that reflects the quality of your business, strengthens your brand, simplifies scheduling, and gives every client confidence from their very first interaction with your business.

Taking a few moments to review this information before booking helps ensure we begin your project with clear expectations, open communication, and a shared vision for creating a booking website that supports your business for years to come.

Investing in a professionally designed booking website is more than checking another task off your business to-do list. It's a meaningful investment in your brand, your client experience, and the future of your business.

Before moving forward, we encourage you to take a few moments to thoughtfully consider the questions below. While every business is at a different stage of its journey, having these foundational elements in place creates a more organized design experience, a more efficient workflow, and a stronger final product.

Please don't feel discouraged if you answer "No" or "Not Yet" to a few of these questions. Many entrepreneurs continue building their businesses while preparing for a professional website. Our goal is to help you identify where you are today while ensuring you're well positioned for a successful website design experience.

Questions to Consider

Before purchasing this service, ask yourself:

• Have I finalized my business name and brand identity?

• Do I have a professionally designed logo, or will I need branding services before website development begins?

• Have I clearly defined the services I plan to offer?

• Are my service descriptions complete and ready to be published?

• Is my pricing finalized?

• Have I determined the appointment lengths for each service?

• Have I established my business hours and scheduling availability?

• Have I considered buffer times, booking windows, cancellation policies, rescheduling policies, and late arrival policies?

• Do I know whether I'll require deposits, full payments, or payment upon arrival?

• Have I identified my ideal client and the audience I want my website to serve?

• Can I clearly communicate what makes my business unique and why clients should choose my services?

• Have I prepared the written content for my website, or will I need professional copywriting assistance?

• Do I have high-quality, professional photographs that accurately represent my business and services?

• Have I prepared any client intake forms or questionnaires I want clients to complete before their appointments?

• Do I have a professional business email address for client communication?

• Do I know which features are most important for my business, such as online booking, contact forms, memberships, blogs, digital products, gift cards, or additional WIX functionality?

• Am I prepared to actively participate throughout the design process by reviewing my website, providing timely feedback, and approving project milestones?

• Do I understand that creating a custom booking website is a collaborative process requiring communication, preparation, and participation from both the client and the designer?

• Am I prepared to maintain my website after launch by keeping my services, pricing, scheduling availability, business information, and policies current?

• Am I making this investment because I'm ready to professionally grow my business and strengthen my online presence?

Need a Little More Support?

If you answered "No" or "Not Yet" to any of the questions above, don't let that discourage you. Every successful business begins with a strong foundation, and we're here to help you build yours.

At Kandi & Co. Productions, we understand that every entrepreneur's journey is different. If there are areas where you need additional support before beginning your website project, we encourage you to reach out before purchasing. Our team is happy to answer your questions, discuss your goals, and recommend the services that will best prepare your business for a successful website design experience.

As a full-service creative studio, Kandi & Co. Productions is proud to be your trusted one-stop shop for entrepreneurs, professionals, nonprofits, organizations, and growing businesses. Rather than coordinating multiple vendors, you can confidently build your brand with one creative partner committed to delivering a cohesive, professional, and elevated experience from concept to completion.

Our services include, but are not limited to:

• Brand identity and logo design

• Professional website design and development

• Website copywriting and content development

• Business startup guidance and foundational business support

• Business systems, organization, and operational support

• Virtual assistant services

• Professional photography

• Videography

• Content creation

• Graphic design

• Marketing materials, flyers, brochures, signage, and promotional collateral

• Business forms, branded documents, and client resources

• Social media graphics and branded content

• Website graphics and visual assets

• Business announcements and print materials

• Brand strategy and creative consulting

• Business stationery and branded marketing materials

• Digital business resources and creative solutions

• Website maintenance and ongoing support

• Custom business solutions tailored to your unique goals

• ...and so much more.

Whether you're launching a new business, refining your brand, or preparing for your next stage of growth, we're here to help you build a strong, professional foundation with confidence.

Our goal extends far beyond creating a beautiful website. We strive to become a trusted creative partner by providing the creative services, business resources, professional guidance, and continued support needed to help you establish your brand, strengthen your online presence, streamline your business, and confidently move your vision forward.

If you're unsure where to begin, simply reach out. We'd be honored to learn more about your vision, answer your questions, and recommend the services that best support your business goals. We believe every great brand starts with a strong foundation, and we're here to help you build it.

We believe in complete transparency throughout your website design experience. One of the most common questions we receive is, "Who owns my website once it's finished?" The answer depends on the specific element of your project.

Your Website

Once your project has been completed, approved, and all financial obligations have been satisfied, you are the owner of your completed WIX Booking Website and all business content you've provided for your project.

You'll have full administrative access to your WIX account, allowing you to manage your website, update your services, adjust your booking settings, and continue growing your online presence.

Your WIX Account

Your WIX account, Premium Plan, WIX Bookings subscription, domain registration, billing information, and any third-party integrations or subscriptions remain under your ownership and control. Because these services are purchased directly through their respective providers, you're responsible for maintaining active subscriptions and keeping your account information current.

Your Business Content

All logos, photographs, written content, service descriptions, pricing, scheduling information, intake forms, business policies, trademarks, contact information, and other materials you provide remain your intellectual property. By submitting these materials, you confirm that you own the rights to use them or have obtained the necessary permissions.

Our Creative Work

Your booking website is thoughtfully designed specifically for your business. However, Kandi & Co. Productions retains ownership of its proprietary design processes, workflows, creative methodologies, templates, systems, internal documentation, and any original design assets that are not created exclusively for your brand.

These materials may not be copied, reproduced, redistributed, resold, or used to create derivative works without prior written permission.

Future Website Management

After launch, you're welcome to manage your booking website independently, continue partnering with Kandi & Co. Productions, or work with another qualified professional for future updates and enhancements.

Our goal is to provide the flexibility to choose the level of support that's right for your business.

Please note that once another designer or developer has modified your website, booking configuration, or scheduling workflow, Kandi & Co. Productions cannot guarantee the integrity of the original design or functionality. Additional review, troubleshooting, or redesign services may be required before we can resume maintenance or support.

Portfolio Rights

Unless otherwise agreed upon in writing, Kandi & Co. Productions reserves the right to showcase completed booking websites, screenshots, branding elements, and project highlights within our portfolio, website, social media platforms, marketing materials, award submissions, and other promotional materials.

Confidential business information, client information, passwords, scheduling data, or other proprietary information will never be shared without your permission.

Our Commitment

Our goal is to provide every client with a booking website they can confidently own, manage, and grow while maintaining complete transparency throughout the design process. We believe the strongest client relationships are built on trust, communication, and a shared commitment to creating an exceptional online booking experience that supports your business for years to come.

Every successful project begins with a clear understanding of expectations. Before any design work begins, all clients are required to enter into a formal Client Service Agreement with Kandi & Co. Productions. This agreement is designed to protect both parties by clearly outlining the scope of work, project expectations, timelines, responsibilities, payment terms, revision process, and other important policies related to your website design experience.

Our goal is to provide every client with a transparent, organized, and professional experience. Taking a few moments to review and sign your agreement ensures that everyone is aligned before your project officially begins, allowing us to focus on what matters most, creating an exceptional website for your business.

What to Expect

A Signed Agreement Is Required

Your project cannot enter our active design queue until your Client Service Agreement has been signed by both you and Kandi & Co. Productions. This agreement serves as the official authorization for us to begin work and establishes the expectations for both parties throughout the duration of your project.

Agreement Delivery

Your agreement will be sent electronically shortly after your purchase has been completed. Please review the document carefully, as it contains important information regarding your website design service, business policies, timelines, revisions, ownership, payment policies, communication expectations, and additional contractual terms.

Twenty-Four (24) Hour Signature Requirement

To prevent unnecessary delays, your signed agreement must be returned within twenty-four (24) hours of receipt. Prompt completion allows your onboarding process to begin immediately and helps secure your place within our production schedule.

Project Scheduling

Please understand that payment alone does not reserve your place within our active design queue. Your project is officially scheduled only after the following have been completed:

• Your payment has been successfully received.

• Your Client Service Agreement has been signed.

• All required onboarding information and requested materials have been submitted.

• Any additional required documentation has been received, if applicable.

Only after these steps have been completed will your official project timeline begin.

Failure to Sign the Agreement

If your agreement is not signed and returned within the required timeframe, your order will be subject to cancellation. Because production time has already been reserved within our schedule, all payments remain non-refundable and non-transferable in accordance with our business policies.

Should your project be canceled due to an unsigned agreement, a new booking, new agreement, and new payment will be required before services can begin.

Designed for Transparency

Our Client Service Agreement is not intended to overwhelm you. It exists to establish clear communication, eliminate misunderstandings, protect both parties, and create a positive experience from beginning to end. We encourage every client to read the agreement thoroughly and ask any questions prior to signing.

We appreciate your prompt attention to this important step and look forward to partnering with you to create a website that reflects your vision, strengthens your brand, and supports the continued growth of your business.

Every website we create is thoughtfully planned, strategically designed, and carefully developed to ensure it reflects the professionalism and quality of your brand. Rather than rushing through the creative process, we intentionally dedicate time to planning, designing, testing, refining, and preparing your website for launch.

Our goal is to deliver a website that not only looks beautiful but also functions seamlessly and provides your customers with an exceptional online experience.

Standard Turnaround Time

The standard turnaround time for our New WIX Booking Website Design + Build service is twenty-one (21) business days.

Please note that business days include Tuesday through Friday and exclude weekends, federal holidays, scheduled office closures, military obligations, and any previously announced out-of-office dates.

When Does My Timeline Begin?

One of the most common misconceptions is that your project timeline begins immediately after payment. To ensure every project receives the attention it deserves, your turnaround time officially begins only after all of the following have been completed:

• Your payment has been successfully processed.

• Your Client Service Agreement has been signed.

• All requested website content has been submitted.

• Any required questionnaires, branding materials, images, product information, and supporting documents have been received.

• Your project has successfully completed the onboarding process.

If any required materials are outstanding, your project will remain in the onboarding phase until everything has been received.

Project Scheduling

Projects are completed in the order they officially enter our production schedule. Completing your onboarding requirements promptly helps prevent unnecessary delays and allows your project to move into production as quickly as possible.

Please understand that delays in submitting content, approvals, revisions, or requested information may result in an adjusted completion date.

Due Date Notification

Once your onboarding process has been completed and your project officially enters our production schedule, you'll receive confirmation of your anticipated completion date. This information will be provided through both email and a calendar invitation so you'll know exactly what to expect throughout the design process.

Unforeseen Circumstances

While we are committed to meeting every projected deadline, there may be rare situations beyond our control that require adjustments to your timeline. These may include military obligations, illness, family emergencies, severe weather, technology failures, or other unforeseen circumstances.

Should an unexpected situation arise, we'll communicate with you as soon as reasonably possible and provide updated project expectations. Our priority will always be delivering a website that meets our quality standards rather than compromising the final product to meet an unrealistic deadline.

Need Your Website Sooner?

If your business requires an expedited turnaround, Rush Service may be available for an additional investment.

Rush requests are accepted on a limited basis and are subject to our current production schedule. Selecting Rush Service allows your project to receive priority scheduling; however, the rush timeline cannot begin until all required onboarding materials have been submitted.

Because expedited production requires adjustments to our existing workflow, Rush Service must be selected during the booking process whenever possible and cannot be guaranteed after a project has entered production.

We appreciate your patience and trust throughout the design process. Every website we create receives the same level of attention, strategy, and craftsmanship because we believe your business deserves a website built with purpose, precision, and lasting value.

At Kandi & Co. Productions, every booking website is thoughtfully designed to reflect the unique needs of your business. Unlike physical products, custom website design is a personalized creative service requiring dedicated planning, scheduling, strategy, and production long before your website is launched. From the moment your order is placed, we begin reserving time within our production calendar and preparing your project for onboarding.

To ensure transparency and eliminate misunderstandings, we encourage every client to carefully review the following payment and cancellation policies before completing their purchase.

Payment Information

All payments are securely processed through our website at the time of booking. Your payment secures your project within our onboarding process and initiates the preparation of your booking website design experience. Shortly after your purchase, you'll receive your Client Service Agreement along with instructions for completing your onboarding requirements.

Please note that payment alone does not place your project into our active production schedule. Your project officially enters production only after your Client Service Agreement has been signed and all required content, business information, branding assets, and onboarding materials have been submitted.

Non-Refundable & Non-Transferable Payments

Due to the customized nature of our services, all payments are final, non-refundable, and non-transferable.

Once your purchase has been completed, production time is reserved specifically for your project. This includes scheduling, administrative preparation, project planning, onboarding, communication, booking workflow strategy, and the allocation of creative resources dedicated exclusively to your business.

For this reason, refunds, payment transfers, service exchanges, account credits, or partial reimbursements cannot be provided once payment has been received.

Cancellation Policy

If you choose to cancel your project after booking, all payments previously made will remain non-refundable and non-transferable.

Whether your project is canceled before production begins or after work has commenced, your payment will not be refunded, credited toward another service, or transferred to a future project.

If Kandi & Co. Productions must cancel or terminate a project due to a violation of the Client Service Agreement, failure to submit required materials, failure to communicate, abusive behavior, breach of contract, or any other policy outlined within your agreement, all payments previously made will remain forfeited.

Should you wish to move forward with a new project after cancellation or termination, a new booking, Client Service Agreement, and payment will be required.

Additional Services & Change Requests

Your purchase includes only the services outlined within this package.

Requests for additional website pages, advanced booking functionality, premium WIX applications, custom integrations, automation workflows, branding, copywriting, photography, videography, graphic design, additional design work, or services outside the original scope of work may require an additional investment.

Any approved additions will be invoiced separately and must be paid in full before work begins.

Third-Party Expenses

Certain services required to successfully operate your booking website are purchased separately and are not included within this package.

These may include, but are not limited to:

• WIX Premium Plans

• Custom domain registration

• WIX Bookings subscription or premium applications

• Payment processor transaction fees

• Email marketing platforms

• Automation software

• Third-party scheduling integrations

• Other third-party subscriptions selected by the client

These services are billed directly through their respective providers and remain the sole financial responsibility of the client.

Chargebacks & Payment Disputes

By completing your purchase, you acknowledge that you have reviewed the service description, understand the scope of work, and agree to the payment policies outlined on this page and within your Client Service Agreement.

Unauthorized chargebacks, payment reversals, or payment disputes submitted after purchasing a service that was knowingly authorized may result in immediate contract termination, recovery of associated fees, collections activity, and any additional remedies available under the terms of your Client Service Agreement.

Our Commitment

We understand that investing in a professionally designed booking website is an important decision. Our commitment is to provide a transparent process, exceptional communication, and a booking experience that reflects the quality of your business while making it simple for clients to schedule your services.

We encourage you to ask any questions before booking so you can move forward with confidence, knowing exactly what to expect throughout your website design experience.

Thank you for choosing Kandi & Co. Productions. We look forward to partnering with you and creating a professional online booking experience that supports your business for years to come.

Congratulations on taking the next step toward elevating your online presence and creating a seamless booking experience for your clients. Once your order has been successfully placed, your website journey officially begins. We understand that investing in your business is an exciting milestone, and our goal is to make every stage of your experience organized, transparent, and enjoyable.

Below is an overview of what you can expect after your purchase and throughout your website design experience.

Order Confirmation

Once your purchase has been completed, you'll receive an order confirmation confirming that your request has been successfully submitted.

Client Onboarding

Within the timeframe outlined in your order confirmation, you'll receive your Client Onboarding Email. This email is designed to prepare you for a successful website design experience and will include important information, resources, and instructions needed to begin your project.

Your onboarding materials may include:

• Your Client Service Agreement

• Project expectations

• Required content checklist

• Google Drive submission instructions

• Communication guidelines

• Content preparation resources

• Important project reminders

• Additional resources related to your website design experience

Please review all onboarding materials carefully and complete any requested action items within the requested timeframe to help avoid unnecessary delays.

Client Service Agreement

Before work begins, you'll receive your Client Service Agreement outlining the scope of work, project terms, policies, expectations, and important information related to your project.

To avoid delays, the agreement should be reviewed, signed, and returned within the requested timeframe. Website development cannot begin until the agreement has been completed and all onboarding requirements have been satisfied.

Preparing Your Project

You'll begin gathering and organizing the information needed for your booking website, including your branding assets, written content, professional images, service descriptions, pricing, appointment durations, scheduling preferences, business hours, intake forms, business policies, contact information, social media links, and any additional materials requested for your project.

Providing complete, organized, and accurate information allows us to begin your project more efficiently while creating a smoother and more enjoyable design experience.

Submitting Your Materials

Once your materials have been prepared, you'll upload everything using the instructions provided in your Client Onboarding Email.

To maintain an organized workflow, we recommend submitting all requested materials together whenever possible rather than sending multiple emails over an extended period.

Project Review

Once your submission has been received, we'll carefully review your materials to ensure everything needed to begin your project has been provided.

If additional information, clarification, or missing materials are needed, we'll contact you by email before your project enters our production schedule.

Please note that incomplete submissions, delayed responses, revisions to submitted content, or missing materials may affect your estimated completion timeline.

Configuring Your Booking Experience

Once your project enters production, we'll begin thoughtfully designing your website while configuring your booking experience based on the information you provided during onboarding.

This includes organizing your services, configuring your booking functionality, presenting your service offerings professionally, integrating scheduling features, and creating a seamless experience that makes it easy for clients to book with confidence.

Our goal is to deliver more than a beautiful website. We strive to create a professional booking experience that reflects your brand while making scheduling simple and intuitive for your clients.

Your Project Enters Production

After your signed Client Service Agreement has been received and all required onboarding materials have been submitted, reviewed, and approved, your project will officially enter our production schedule.

Please note that your estimated turnaround time does not begin on the date your order is placed. Your project timeline officially begins once all required agreements, content, and requested materials have been received and approved.

Projects are completed in the order all onboarding requirements are satisfied unless Rush Service has been purchased.

Throughout Your Design Experience

Throughout your project, we'll thoughtfully guide you through each phase of the design process while creating a booking website that reflects your brand, streamlines your scheduling process, and supports your business goals.

Your Website Review Sessions are an important part of the experience and provide dedicated opportunities to review your booking website, service presentation, scheduling workflow, design, layout, functionality, and overall client experience before final approval.

To maintain an efficient workflow and remain focused on designing your website, we do not provide routine project updates. If additional information, approvals, clarification, or action is needed from you, we'll contact you promptly by email.

Email serves as our primary method of communication throughout your project. We ask that you regularly monitor the email address associated with your order, as important project updates, Website Review Session notifications, approvals, and action items will be delivered there.

To help maintain your estimated project timeline, we also encourage clients to respond to requests for approvals, revisions, and additional information as promptly as possible. Extended delays in communication may require adjustments to your estimated completion date.

We're Excited to Get Started

Every project is approached with professionalism, creativity, and attention to detail from the very beginning. Our onboarding process has been intentionally designed to create a seamless, organized, and collaborative experience while allowing our team to focus on creating a booking website that accurately represents your business, simplifies your scheduling process, and provides a polished first impression for every client who visits.

Thank you for choosing Kandi & Co. Productions. We're honored to be part of your journey and look forward to bringing your vision to life through a booking website that supports your business and continues serving your clients for years to come.

Congratulations on taking the next step toward elevating your business online. Once your booking has been completed, it's time to prepare for your website design experience.

A successful booking website begins with thoughtful preparation. The information you provide serves as the foundation for your entire website, from its visual design and messaging to your client's booking experience and overall functionality. Submitting complete, accurate, and organized materials allows us to create a website that truly represents your brand while keeping your project on schedule.

Shortly after your purchase, you'll receive a Welcome Email containing your Client Service Agreement, onboarding instructions, and a comprehensive Website Content Checklist outlining everything required for your project. This checklist is designed to simplify the onboarding process and ensure nothing is overlooked before your project officially enters our production schedule.

To keep your project moving forward, all required onboarding materials must be submitted within five (5) business days of receiving your Welcome Email.

Your Website Content Checklist

Please prepare and submit the following materials.

Brand Assets

• High-resolution logo (.PNG format with a transparent background preferred)

• Brand colors (if established)

• Brand fonts (if applicable)

• Brand guidelines (if available)

If your logo is not available in PNG format, we may be able to convert it for a $10.00 conversion fee. Logos with glitter effects, dark backgrounds, or low-quality artwork may not convert successfully. If conversion is not possible, we recommend obtaining the original file from your graphic designer.

Professional Images

Your website should represent your business at the highest level. To maintain the quality and professionalism of every website we create, we only accept high-resolution, professional-quality images.

Please do not submit:

• Selfies

• Screenshots

• Blurry or pixelated images

• Images with excessive filters or distortions

• Copyrighted images without proper authorization

• Low-resolution graphics

If any submitted images do not meet our quality standards, we'll notify you so replacement images can be provided before production begins.

Website Content

Please submit all written content in a Google Drive.

To maintain efficiency and accuracy, screenshots, handwritten notes, photographs of written information, and copied social media captions are not accepted.

Depending on your business, your content may include:

• About Us

• Your Business Story

• Mission Statement

• Service Descriptions

• Service Pricing

• Appointment Durations

• Business Hours

• Scheduling Availability

• Booking Policies

•  Cancellation and Rescheduling Policies

• Late Arrival Policy

• Frequently Asked Questions

• Client Preparation Instructions

• Contact Information

• Business Email Address

• Business Phone Number

• Social Media Links

• Client Testimonials

• Promotional Announcements

• Intake Forms or Questionnaires (if applicable)

• Payment Information

• Any additional information you'd like displayed on your website

Booking Information

To ensure your booking experience functions smoothly, please finalize your scheduling information before submitting your onboarding materials.

This may include:

• Services offered

• Service descriptions

• Pricing

• Appointment durations

• Buffer times between appointments

• Scheduling availability

• Business hours

• Booking windows

• Payment or deposit requirements

• Confirmation, reminder, and follow-up email preferences

• Intake forms and questionnaires

• Cancellation, rescheduling, and late arrival policies

Providing complete and finalized information helps minimize revisions while allowing us to create a polished, professional, and seamless booking experience for your clients.

File Submission Guidelines

To help us keep your project organized, all requested files should be uploaded to one Google Drive folder and shared with us. Please avoid sending multiple emails with separate attachments, as this may delay the onboarding process and make it more difficult to confirm that all required materials have been received.

Detailed submission instructions will be included in your Welcome Email.

Missing Information

Projects cannot enter our active production schedule until all required onboarding materials have been received. If your onboarding information is not submitted within five (5) business days, your project may be subject to cancellation in accordance with the terms outlined in your Client Service Agreement. Because project time is reserved specifically for your business, all payments remain non-refundable and non-transferable.

Setting Your Project Up for Success

The quality of your booking website is directly influenced by the quality of the information you provide. Complete branding, organized content, professional imagery, finalized service information, and accurate scheduling details allow us to focus on creating a booking website that is polished, strategic, and designed to provide an exceptional client experience while supporting the long-term growth of your business.

We understand that gathering content takes time, which is why we've created a structured onboarding process to guide you every step of the way. Our Welcome Email, Website Content Checklist, and submission instructions are designed to make the experience as organized and stress-free as possible.

The more prepared you are, the smoother your website design experience will be from onboarding to launch, resulting in a professional booking website that accurately reflects your brand and makes scheduling effortless for your clients.

At Kandi & Co. Productions, we believe your booking website should be more than visually beautiful. It should reflect your brand, simplify your scheduling process, inspire confidence, and create an exceptional first impression for every client who visits.

Every booking website is thoughtfully designed around your business, your services, and your goals. While every project follows our proven design process, no two websites are ever the same. Our commitment is to deliver a polished online experience that reflects the quality, professionalism, and vision behind your brand.

Our Design Process

Every booking website follows a structured workflow designed to provide a seamless experience from onboarding through launch.

Discovery & Project Preparation

Before design begins, we'll review your branding, professional images, service information, pricing, scheduling preferences, booking policies, intake forms, and supporting materials to ensure everything needed for your project has been received.

This preparation creates the strategic foundation for a booking website that is both visually refined and easy for your clients to navigate.

Website Design & Booking Configuration

Once your project enters production, we'll begin designing your custom WIX Booking Website while configuring your booking experience using the information provided during onboarding.

This may include:

• Service organization and presentation

• Appointment settings

• Scheduling availability

• Business hours

• Booking preferences

• Contact forms

• Confirmation, reminder, and follow-up emails

• Intake forms and questionnaires

Every element is intentionally developed to create a professional, organized, and user-friendly experience for both you and your clients.

Quality Assurance

Before your website is presented for review, we'll carefully evaluate every page and booking feature for functionality, responsiveness, navigation, design consistency, booking workflow, content placement, and overall user experience across desktop, tablet, and mobile devices.

Website Review Sessions

Throughout your project, we'll schedule Website Review Sessions to review your website together and discuss its design, branding, service presentation, booking experience, functionality, and overall client journey.

These meetings are collaborative opportunities to provide feedback, ask questions, and ensure your website reflects your vision before launch.

Website Review Sessions are review meetings and are not live design sessions. Any revisions discussed during your meeting will be completed afterward and presented during the next stage of your project.

Depending on your project's complexity, multiple review sessions may be scheduled before final approval.

Revisions & Refinements

Following each Website Review Session, you'll have the opportunity to submit revision requests.

To maintain an efficient workflow, we encourage clients to review their website carefully and submit organized, consolidated feedback whenever possible. This allows revisions to be completed more efficiently while keeping your project moving forward.

We'll continue refining your website until it reflects the vision we've created together.

Final Review & Website Approval

Before launch, you'll complete one final review to verify your website's pages, services, pricing, scheduling information, contact information, policies, booking functionality, images, links, spelling, and overall performance.

Once final approval has been received, your booking website will be prepared for launch and published through your WIX account.

Communication Throughout Your Project

Exceptional communication is an important part of every project.

Email serves as our primary method of communication throughout your design experience. We'll contact you whenever additional information is needed, your website is ready for review, a Website Review Session needs to be scheduled, or action is required on your behalf.

To remain focused on designing exceptional websites, we do not provide routine project updates or respond to general status inquiries. Instead, we'll contact you whenever your participation is needed so our creative team can remain focused on designing, configuring, and refining your website.

Please monitor the email address associated with your order, including your spam and junk folders. Delays in responding to approvals, revisions, or requests for information may affect your estimated completion timeline.

If your business experiences changes during your project, including updated branding, pricing, services, scheduling availability, policies, or business information, please notify us as soon as possible. We'll determine whether those changes can be incorporated into your current project or require additional time or services.

Please allow up to two (2) business days for email responses during normal business operations.

Collaborative Design Meetings

Some projects require additional collaboration beyond scheduled Website Review Sessions. When necessary, we'll schedule a Collaborative Design Meeting by Zoom or phone to discuss project details, answer questions, review specialty requests, or provide additional guidance.

Client Responsibilities

A successful booking website is built through partnership. Throughout your project, we ask every client to:

• Submit complete and accurate information.

• Monitor their email regularly.

• Attend scheduled Website Review Sessions when applicable.

• Review their website carefully and provide organized feedback.

• Ensure all submitted content and images are accurate and properly licensed.

• Notify us of any changes to branding, pricing, services, scheduling, policies, or business information.

Your participation plays an important role in keeping your project on schedule and ensuring your finished website reflects your business.

Trusting the Creative Process

When you choose Kandi & Co. Productions, you're investing in more than a booking website. You're investing in professional strategy, creative direction, technical expertise, and a client experience built around your long-term success.

Every design and booking workflow decision is made intentionally to strengthen your brand, simplify scheduling, and create a polished online experience that makes it easy for clients to book with confidence.

Creating Something Extraordinary Together

Our mission is to create more than a website. We create professional online booking experiences that strengthen brands, inspire confidence, simplify scheduling, and support long-term business growth.

By combining your vision with our creativity, strategy, and attention to detail, we'll create a booking website you'll be proud to share and a client experience that continues serving your business for years to come.

Your website launch marks the beginning of an exciting new chapter for your business, but it's not the end of your journey. As your business continues to evolve, your booking website should evolve alongside it. New services, updated pricing, expanded availability, refreshed branding, and changing client needs all play an important role in maintaining a professional and seamless online booking experience.

At Kandi & Co. Productions, we believe launching your booking website is just the beginning of our partnership. Our goal is not only to create an exceptional website but also to provide the education, resources, and continued support needed to help you confidently manage and grow your online presence for years to come.

Whether you choose to manage your website independently or partner with us for ongoing support, we're committed to helping you maximize your investment long after your website goes live.

Website Owner Training

Owning a professionally designed booking website is only one part of building a successful service-based business. Feeling confident managing it is equally important.

Our Website Owner Training is designed to help you become familiar with your new WIX website and WIX Bookings platform. During your personalized training session, we'll guide you through the tools and features you'll use most often while answering your questions and providing practical guidance for managing your booking website after launch.

Training topics may include:

• Navigating your WIX Dashboard

• Managing WIX Bookings

• Updating website text and images

• Editing services and pricing

• Managing scheduling availability and business hours

• Updating booking policies

• Managing contact forms

• Viewing and managing appointments

• Basic page edits

• General platform navigation

• Website best practices

• Tips for maintaining a professional online presence

Website Owner Training is highly recommended for first-time website owners and anyone who wants to feel more confident managing their booking website independently.

Ongoing Website Maintenance

Running a business requires your time and attention. If you'd rather focus on serving your clients than updating your website, Kandi & Co. Productions offers professional Website Maintenance Services for an additional investment.

Our maintenance services are designed to help keep your booking website accurate, professional, and up to date while giving you peace of mind that your online presence continues reflecting your business.

Website Maintenance Services may include:

• Website content updates

• Service additions, removals, and updates

• Service pricing updates

• Scheduling availability updates

• Business hour updates

• Booking policy updates

• Contact information updates

• Image replacements

• Promotional banners

• Seasonal announcements

• Minor page edits

• Basic layout adjustments

• Routine website maintenance

• Basic troubleshooting, when applicable

Current maintenance requests include:

• Approximately five (5) to seven (7) business day turnaround

• Routine maintenance requests completed in the order they're received unless alternative arrangements have been approved

What Maintenance Does Not Include

To ensure transparency, Website Maintenance Services are intended for routine updates and ongoing website care. Maintenance does not include:

• Complete website redesigns

• Brand identity redesigns

• Advanced custom coding

• Custom application development

• Major booking workflow reconfiguration

• Third-party software troubleshooting

• Search engine optimization campaigns

• Professional copywriting

• Graphic design services

• Professional photography or videography

• Emergency or same-day requests

• Services outside the original scope of maintenance

Projects requiring significant modifications, advanced functionality, or additional development may require a separate proposal.

What Happens After Launch?

Once your website has been published, you'll officially become the day-to-day owner and manager of your website. WIX makes it easy to manage your services, booking availability, pricing, and business information, helping you keep your website current as your business grows.

If you choose to manage your website independently, your Website Owner Training will provide the knowledge needed to confidently navigate the platform. If you'd rather leave website management to us, we're always happy to continue supporting your business through our Website Maintenance Services.

Growing With Your Business

Your booking website should continue growing alongside your business.

Whether you're introducing new services, expanding your availability, adding team members, refreshing your branding, launching new business offerings, or enhancing your client experience, your website should continue evolving to support those milestones.

Many of our clients return throughout the year because they value having a trusted creative partner who already understands their business, brand, and long-term goals.

Best Practices for Website Success

To help your booking website continue performing at its best, we recommend:

• Reviewing your website regularly for accuracy

• Keeping services, pricing, scheduling availability, and policies current

• Updating seasonal promotions and announcements

• Monitoring client inquiries and contact forms

• Testing your booking experience periodically

• Refreshing images and website content when appropriate

• Reviewing your website from both desktop and mobile devices

• Maintaining current business information and social media links

Technology continues to evolve, and client expectations continue to change. Regular updates help ensure your website remains professional, functional, secure, and aligned with your business goals.

A Continued Partnership

At Kandi & Co. Productions, we don't view our clients as one-time projects. We believe in building lasting relationships that continue well beyond launch day.

Whether you need occasional updates, ongoing website maintenance, additional training, expanded booking functionality, or future enhancements, we're here to support your business as it grows.

Your investment doesn't end when your website launches, and neither does our commitment to your success. We look forward to continuing this journey with you and helping your online presence and booking experience evolve for years to come.

Your website is more than a place where clients learn about your business. It's a long-term investment in your brand and should be built with the flexibility to grow alongside your goals.

Whether you're launching your first service-based business or expanding an established brand, your website should continue evolving as your services, client experience, and business needs change. As your business grows, Kandi & Co. Productions is here to help you enhance your online presence with thoughtful improvements designed to support your next stage of success.

Designed to Grow With You

As your business evolves, your website can evolve with it. Future enhancements may include:

• Additional website pages

• New services and service categories

• Expanded booking functionality

• Team member scheduling

• Memberships and subscription services

• Blogs and educational resources

• Digital products and downloadable resources

• Gift cards and promotional offers

• Email marketing integrations

• Contact forms and lead generation tools

• Client portals

• Event registrations and workshops

• Galleries and portfolios

• Testimonials and reviews

• Live chat integration

• Multi-language functionality

• Advanced website features and custom integrations

Every enhancement is thoughtfully implemented to complement your existing website while supporting your long-term business goals and creating an exceptional experience for your clients.

Investing in Long-Term Success

Your website should never remain static while your business continues to grow. As you introduce new services, expand your availability, refresh your branding, grow your team, or introduce new client experiences, your online presence should continue reflecting those milestones.

Rather than starting over, many businesses choose to build upon the strong foundation of their existing website through strategic updates and enhancements. This approach allows your website to remain current while preserving the consistency, professionalism, and credibility of your brand.

Growing Together

One of the greatest privileges of our work is watching our clients grow. From first-time entrepreneurs to established businesses, we've had the opportunity to support clients through service expansions, business growth, rebranding initiatives, and exciting new chapters in their journey.

As your goals continue to evolve, we're honored to remain your trusted creative partner by providing professional guidance, innovative solutions, and website enhancements that allow your online presence to grow alongside your business.

Whether your next step is introducing new services, expanding your booking capabilities, adding new website features, refreshing your design, or enhancing your client experience, Kandi & Co. Productions is here to help you continue building a website that works as hard as you do.

At Kandi & Co. Productions, our commitment to your success doesn't end when your website goes live. Whether you have questions about your website, need guidance navigating WIX or WIX Bookings, or are ready to enhance your online presence, we're here to support you every step of the way.

Our goal is to provide professional guidance, helpful resources, and continued support so you always feel confident managing your website, your booking experience, and your growing business.

Before Contacting Support

Many common website and WIX Bookings questions can be answered using WIX's Help Center, Community Forum, or educational resources. These tools provide valuable tutorials, step-by-step guidance, and platform updates that may help you quickly find the information you're looking for.

If you're unable to resolve your question, our team is always happy to assist.

Contacting Our Team

For the fastest and most efficient service, please contact us by email at info@kandiandcoproductions.com.

When reaching out, please include as much information as possible, including:

• Your business name

• A detailed description of your question or request

• The page, service, or booking feature you're referencing

• Screenshots, when applicable

• Any additional information that may help us better understand your request

Providing complete information allows us to review your request more efficiently and provide the most accurate recommendations possible.

Response Times

While many emails are answered sooner, please allow up to two (2) business days for a response during normal business operations.

Response times may vary during weekends, federal holidays, scheduled office closures, military obligations, or previously announced out-of-office periods.

Website Support

We're happy to answer general questions regarding the websites we've designed and provide guidance whenever possible.

If your request requires website edits, booking configuration updates, maintenance, troubleshooting, additional design work, new functionality, WIX Bookings enhancements, or services outside the scope of general support, we'll review your request and provide the appropriate recommendations, estimated timeline, and investment before any work begins.

Additional Services

As your business continues to grow, your website can grow with it.

We offer a variety of additional services designed to help you continue strengthening your online presence, including:

• Additional website pages

• Website redesigns

• Website maintenance

• Booking functionality enhancements

• Additional services and booking updates

• Branding updates

• Graphic design

• Content updates

• Photography

• Videography

• Content creation

• Business announcements

• Contact forms and lead generation tools

• Additional website functionality

As a full-service creative studio, we're proud to be your one-stop shop for creative and business solutions. Whether you're looking to strengthen your brand, streamline your business, or expand your online presence, we're here to support your continued growth.

If you're unsure which service best fits your needs, we'd be happy to discuss your goals and recommend the solution that's right for you.

A Continued Commitment

At Kandi & Co. Productions, we value long-term relationships with our clients. Whether you need occasional guidance, ongoing website maintenance, booking enhancements, additional training, or future website improvements, we're honored to remain your trusted creative partner.

Thank you for choosing Kandi & Co. Productions. We appreciate the opportunity to be part of your business journey and look forward to supporting your continued success for years to come.

Thank you for considering Kandi & Co. Productions to be part of your business journey. We recognize that choosing a professional website designer is a meaningful investment, and we don't take the trust you place in our team lightly.

Our commitment extends far beyond creating a beautiful booking website. Every project we accept is approached with professionalism, creativity, transparency, and purpose. We believe your website should reflect the quality of your business while creating a seamless booking experience that inspires confidence and encourages prospective clients to take the next step.

From your initial inquiry through onboarding, design, Website Review Sessions, launch, and continued support, we're committed to providing an organized, collaborative, and elevated client experience. Every step of the process is thoughtfully guided to ensure you feel informed, supported, and confident from beginning to end.

What You Can Expect

When you choose Kandi & Co. Productions, you can expect:

• A fully customized booking website designed specifically for your business, services, and goals.

• A booking experience that is intuitive, organized, and easy for clients to navigate.

• Honest communication and professional guidance throughout your project.

• Strategic design decisions that balance aesthetics, functionality, and user experience.

• A collaborative process where your ideas are valued and your vision remains at the center of every decision.

• Careful attention to detail from the initial concept through final approval and launch.

• A commitment to excellence, professionalism, and exceptional client service.

• Continued education, resources, and support to help you confidently manage your website after launch.

More Than a Booking Website

We believe your booking website should do more than display your services online. It should establish credibility, strengthen your brand, simplify your scheduling process, and create an exceptional first impression for every client who visits.

Every design and booking workflow decision is made with intention. From your service presentation and scheduling experience to your confirmation emails and overall client journey, our goal is to create a website that not only looks beautiful but also supports the continued growth of your business.

Looking Ahead

As your business continues to grow, we're honored to grow alongside you. Whether you return for additional services, expanded booking functionality, website maintenance, future enhancements, or ongoing creative support, we're grateful for the opportunity to remain part of your journey.

Thank you for placing your confidence in Kandi & Co. Productions. We look forward to bringing your vision to life by creating a booking website that reflects the excellence, professionalism, and purpose behind your brand.

Your business deserves more than a website. It deserves a thoughtfully crafted online booking experience designed to inspire confidence, simplify the client journey, create lasting impressions, and support your success for years to come.