New Shopify Website Design + Build

We are honored that you're considering Kandi & Co. Productions to design your new Shopify website. Our goal is to provide every client with a seamless, professional, and enjoyable design experience from the moment you book until your online store is launched.

Because every Shopify website is custom designed and strategically built around your business, we encourage you to carefully review the following information before purchasing. Understanding our process, expectations, and what's included will help ensure a smooth experience while allowing your project to move efficiently through our production schedule.

Before You Purchase

Please review the following important information before completing your booking:

• A Shopify subscription plan and custom domain are required to publish your online store. These services are purchased directly through Shopify and are not included with this package. Purchasing directly through Shopify ensures you maintain ownership and control of your subscription, domain, billing, and account.

• Your website is completely custom designed. Every project is created specifically for your business, brand, products, and long-term goals. We never use generic templates or duplicate another client's website.

• Clients are responsible for providing all website content. This includes, but is not limited to, your logo, branding elements, business information, product details, pricing, collections, shipping information, business policies, professional images, contact information, social media links, and any additional content required for your website. If you need branding, professional photography, videography, graphic design, or website copywriting, these services are available as additional add-ons.

• Third-party costs are not included in the purchase price of this service. This includes Shopify subscription plans, custom domain registration, premium themes, premium applications, payment processor fees, email marketing subscriptions, shipping providers, automation platforms, and any other third-party services your business chooses to use.

• Project timelines begin only after all required materials have been received. Your website cannot enter our active production schedule until your signed Client Service Agreement, completed onboarding requirements, and all requested content have been submitted. Delays in providing materials will delay your project's completion timeline.

• Additional functionality may require an additional investment. While this package includes everything needed to create a professionally designed Shopify store, specialty integrations, advanced automations, custom coding, premium applications, membership functionality, multilingual capabilities, wholesale features, subscription services, or requests outside the standard scope of work may require an additional investment.

• Your Shopify website is designed to grow with your business. Your investment includes unlimited professionally designed website pages and unlimited product uploads, giving your business the flexibility to expand as your inventory, services, and goals evolve. Future enhancements, advanced functionality, and additional integrations can also be added as your business continues to grow.

Our commitment is to create more than an online store. We strive to build an elevated e-commerce experience that reflects the quality of your brand, strengthens customer confidence, simplifies the shopping journey, and positions your business for long-term success.

Taking a few moments to review this information before booking helps ensure we begin your project with clear expectations, open communication, and a shared vision for creating a Shopify website that supports your business for years to come.

Investing in a professionally designed Shopify website is more than checking another task off your business to-do list. It's a meaningful investment in your brand, your customers' shopping experience, and the future growth of your business.

Before moving forward, we encourage you to take a few moments to thoughtfully consider the questions below. While every business is at a different stage of its journey, having these foundational elements in place allows for a more organized design experience, a more efficient workflow, and a stronger final product.

Please don't feel discouraged if you answer "No" or "Not Yet" to a few of these questions. Many entrepreneurs continue developing their business while preparing for a professional online store. Our goal is to help you identify where you are today while ensuring you're well-positioned for a successful Shopify website experience.

Questions to Consider

Before purchasing this service, ask yourself:

• Have I finalized my business name and brand identity?
• Do I have a professionally designed logo, or will I need branding services before website development begins?
• Have I finalized the products I plan to sell?
• Are my product names, descriptions, pricing, and product images ready?
• Have I organized my products into collections or categories?
• Do I know how I want customers to navigate my online store?
• Have I identified my ideal customer and the audience I want my website to serve?
• Can I clearly communicate what makes my products and brand unique?
• Have I prepared the written content for my website, or will I need professional copywriting assistance?
• Do I have high-quality, professional product photographs and brand imagery?
• Have I established my business policies, including shipping, returns, exchanges, refunds, privacy, and terms and conditions?
• Do I have a professional business email address for customer communication?
• Have I selected the payment methods I want to offer my customers?
• Have I determined how products will be shipped, delivered, or fulfilled?
• Have I established shipping rates, processing times, or local pickup options if applicable?
• Do I know which Shopify features are most important for my business, such as subscriptions, digital products, gift cards, customer accounts, wholesale features, blogs, or email marketing?
• Am I prepared to actively participate throughout the design process by reviewing my website, providing timely feedback, and approving project milestones?
• Do I understand that creating a custom Shopify website is a collaborative process that requires communication, preparation, and participation from both the client and the designer?
• Am I prepared to maintain my online store after launch by keeping my inventory, pricing, products, policies, promotions, and business information current?
• Am I making this investment because I'm ready to professionally grow my business, strengthen my brand, and expand my online sales?

Need a Little More Support?

If you answered "No" or "Not Yet" to any of the questions above, don't let that discourage you. Every successful online store begins with a strong foundation, and we're here to help you build yours.

At Kandi & Co. Productions, we understand that every entrepreneur's journey is different. If there are areas where you need additional support before beginning your Shopify website project, we encourage you to reach out before purchasing. Our team is happy to answer your questions, discuss your goals, and recommend the services that will best prepare your business for a successful website launch.

As a full-service creative studio, Kandi & Co. Productions is proud to be your trusted one-stop shop for entrepreneurs, professionals, nonprofits, organizations, and growing businesses. Rather than coordinating multiple vendors, you can confidently build your brand with one creative partner committed to delivering a cohesive, professional, and elevated experience from concept to completion.

Our services include, but are not limited to:

• Brand identity and logo design
• Professional Shopify, WIX, Acuity, and Etsy website design
• Website copywriting and content development
• Business startup guidance and foundational business support
• Business systems, organization, and operational support
• Virtual assistant services
• Professional photography
• Videography
• Content creation
• Graphic design
• Marketing materials, flyers, brochures, signage, and promotional collateral
• Business forms, branded documents, and client resources
• Social media graphics and branded content
• Website graphics and visual assets
• Business announcements and print materials
• Brand strategy and creative consulting
• Business stationery and branded marketing materials
• Digital business resources and creative solutions
• Website maintenance and ongoing support
• Custom business solutions tailored to your unique goals

...and so much more.

Whether you're launching your first Shopify store, expanding an established business, or preparing for your next stage of growth, we're here to help you build a strong, professional foundation with confidence.

Our goal extends far beyond designing a beautiful online store. We strive to become your trusted creative partner by providing the professional guidance, creative services, business resources, and ongoing support needed to strengthen your brand, elevate your customer experience, streamline your operations, and confidently grow your business.

If you're unsure where to begin, simply reach out. We'd be honored to learn more about your vision, answer your questions, and recommend the services that best support your business goals. We believe every successful online store starts with a strong foundation, and we're here to help you build it.

We believe in complete transparency throughout your website design experience. One of the most common questions we receive is, "Who owns my website once it's finished?" The answer depends on the specific element of your project.

Your Website

Once your project has been completed, approved, and all financial obligations have been satisfied, you are the owner of your completed Shopify website and the content you've provided for your business.

You'll have full administrative access to your Shopify account, allowing you to manage your online store, update products, process orders, and continue growing your business with confidence.

Your Shopify Account

Your Shopify account, subscription plan, custom domain, billing information, payment gateway settings, applications, and any third-party subscriptions remain under your ownership and control. Because these services are purchased directly through Shopify or their respective providers, you're responsible for maintaining active subscriptions and keeping your account information current.

Your Business Content

All logos, photographs, written content, product information, pricing, collections, policies, trademarks, business information, videos, graphics, and other materials you provide remain your intellectual property. By submitting these materials, you confirm that you own the rights to use them or have obtained the necessary permissions from the appropriate copyright holder.

Our Creative Work

The custom Shopify website created for your business is designed exclusively for your brand. However, Kandi & Co. Productions retains ownership of its proprietary design processes, workflows, creative methodologies, templates, systems, internal documentation, design standards, and any original design assets that are not created exclusively for your business.

These materials may not be copied, resold, redistributed, reproduced, reverse engineered, or used to create derivative works without prior written permission from Kandi & Co. Productions.

Future Website Management

After your website has launched, you're welcome to manage your Shopify store independently, continue partnering with Kandi & Co. Productions, or hire another qualified professional to assist with future updates, enhancements, or maintenance.

Our goal is to provide you with the flexibility to choose the level of support that's right for your business.

Please note that once another designer, developer, or third party has modified your website, theme, applications, custom code, or functionality, Kandi & Co. Productions cannot guarantee the integrity of the original design or website performance. Additional review, troubleshooting, repairs, or redesign services may be required before we can resume maintenance or ongoing support.

Portfolio Rights

Unless otherwise agreed upon in writing, Kandi & Co. Productions reserves the right to showcase completed Shopify websites, screenshots, branding elements, design features, and project highlights within our portfolio, website, social media platforms, marketing materials, award submissions, educational materials, and other promotional content.

Confidential business information, passwords, customer information, financial data, order history, proprietary business information, or any sensitive information will never be shared without your written permission.

Our Commitment

Our goal is to provide every client with a professionally designed Shopify website they can confidently own, manage, and grow while maintaining complete transparency throughout the design process.

We believe the strongest client relationships are built on trust, communication, professionalism, and a shared commitment to creating an online store that not only reflects your brand but also supports the continued growth and success of your business for years to come.

Every successful Shopify website begins with a clear understanding of expectations. Before any design work begins, all clients are required to enter into a formal Client Service Agreement with Kandi & Co. Productions. This agreement is designed to protect both parties by clearly outlining the scope of work, project expectations, timelines, responsibilities, payment terms, revision process, and other important policies related to your Shopify website design experience.

Our goal is to provide every client with a transparent, organized, and professional experience. Taking a few moments to review and sign your agreement ensures that everyone is aligned before your project officially begins, allowing us to focus on what matters most: creating a professional Shopify store that reflects your brand and supports your business goals.

What to Expect

A Signed Agreement Is Required

Your project cannot enter our active production schedule until your Client Service Agreement has been signed by both you and Kandi & Co. Productions. This agreement serves as the official authorization for us to begin work and establishes the expectations for both parties throughout every stage of your project.

Agreement Delivery

Your agreement will be delivered electronically shortly after your purchase has been completed. Please review the document carefully, as it contains important information regarding your Shopify website design service, business policies, project timelines, revision procedures, ownership rights, payment policies, communication expectations, launch procedures, and additional contractual terms.

Twenty-Four (24) Hour Signature Requirement

To prevent unnecessary delays, your signed agreement must be returned within twenty-four (24) hours of receipt. Prompt completion allows your onboarding process to begin immediately and helps secure your place within our production schedule.

Project Scheduling

Please understand that payment alone does not reserve your place within our active production schedule. Your project is officially scheduled only after all of the following requirements have been completed:

• Your payment has been successfully received.
• Your Client Service Agreement has been signed.
• All required onboarding information and requested materials have been submitted.
• Your branding assets, product information, collections, pricing, policies, professional images, and other required content have been received.
• Any additional required documentation has been submitted, if applicable.

Only after these steps have been completed will your official project timeline begin.

Failure to Sign the Agreement

If your agreement is not signed and returned within the required timeframe, your order may be subject to cancellation. Because production time has already been reserved within our schedule, all payments remain non-refundable and non-transferable in accordance with our business policies.

Should your project be canceled due to an unsigned agreement, a new booking, new agreement, and new payment will be required before services can begin.

Designed for Transparency

Our Client Service Agreement is not intended to overwhelm you. It exists to establish clear communication, eliminate misunderstandings, protect both parties, and create a professional experience from beginning to end.

We encourage every client to read the agreement thoroughly and ask any questions before signing. Understanding your responsibilities, project timeline, revision process, and the overall design experience helps create a successful partnership and allows your Shopify website project to move forward efficiently.

We appreciate your prompt attention to this important step and look forward to partnering with you to create a Shopify website that reflects your brand, enhances your customers' shopping experience, and supports the continued growth of your business.

Every Shopify website we create is thoughtfully planned, strategically designed, and carefully developed to reflect the professionalism, quality, and vision of your brand. Rather than rushing through the creative process, we intentionally dedicate time to planning, designing, configuring, testing, refining, and preparing your online store for launch.

Our goal is to deliver a Shopify website that not only looks exceptional but also functions seamlessly, provides an intuitive shopping experience, and supports the long-term growth of your business.

Standard Turnaround Time

The standard turnaround time for our New Shopify Website Design + Build service is twenty-one (21) business days.

Business days include Tuesday through Friday and exclude weekends, federal holidays, scheduled office closures, military obligations, and any previously announced out-of-office dates.

When Does My Timeline Begin?

One of the most common misconceptions is that your project timeline begins immediately after payment. To ensure every project receives the attention it deserves, your turnaround time officially begins only after all of the following requirements have been completed:

• Your payment has been successfully processed.
• Your Client Service Agreement has been signed.
• All requested onboarding questionnaires have been completed.
• Your branding assets, written website content, professional images, product information, pricing, collections, business policies, shipping details, and other requested materials have been submitted.
• Your Shopify project has successfully completed the onboarding process.

If any required information or materials are outstanding, your project will remain in the onboarding phase until everything has been received and approved.

Project Scheduling

Projects are completed in the order they officially enter our production schedule. Completing your onboarding requirements promptly helps prevent unnecessary delays and allows your project to move into production as quickly as possible.

Please understand that delays in submitting content, responding to requests, approving designs, requesting revisions, or providing additional information may result in adjustments to your estimated completion date.

Due Date Notification

Once your onboarding process has been completed and your project officially enters our production schedule, you'll receive confirmation of your anticipated completion date. This information will be provided by email and calendar invitation so you'll know what to expect throughout each phase of your Shopify website design experience.

Unforeseen Circumstances

While we are committed to meeting every projected deadline, there may occasionally be circumstances beyond our control that require adjustments to your timeline. These may include military obligations, illness, family emergencies, severe weather, internet or technology interruptions, Shopify platform outages, or other unforeseen events.

Should an unexpected situation arise, we'll communicate with you as soon as reasonably possible and provide updated project expectations. Our priority will always be delivering a Shopify website that meets our quality standards rather than compromising the final product simply to meet an unrealistic deadline.

Need Your Website Sooner?

If your business requires an expedited turnaround, Rush Service may be available for an additional investment.

Rush requests are accepted on a limited basis and are subject to our current production schedule. Selecting Rush Service provides your project with priority scheduling; however, the expedited timeline cannot begin until all required onboarding materials have been received, reviewed, and approved.

Because expedited production requires adjustments to our existing workflow, Rush Service should be selected during the booking process whenever possible and cannot be guaranteed after your project has entered production.

Quality Takes Time

Every Shopify website we create receives the same level of strategy, creativity, and attention to detail, regardless of project size. From organizing unlimited products and collections to configuring payment gateways, shipping settings, mobile responsiveness, and customer navigation, every element is carefully reviewed before launch.

We appreciate your patience and trust throughout the design process. Our commitment is to deliver a professionally designed Shopify website that reflects your brand, creates an exceptional shopping experience, and provides a strong foundation for your business to grow with confidence for years to come.

At Kandi & Co. Productions, every Shopify website is thoughtfully designed to meet the unique needs of your business. Unlike physical products, custom website design is a personalized creative service that requires dedicated planning, scheduling, strategy, design, configuration, and production long before your online store is ready to launch. From the moment your order is placed, we begin reserving time within our production calendar and preparing your project for onboarding.

To ensure transparency and eliminate misunderstandings, we encourage every client to carefully review the following payment and cancellation policies before completing their purchase.

Payment Information

All payments are securely processed through our website at the time of booking. Your payment secures your project within our onboarding process and initiates the preparation of your Shopify website design experience. Shortly after your purchase, you'll receive your Client Service Agreement along with instructions for completing your onboarding requirements.

Please note that your payment alone does not place your project into our active production schedule. Your project officially enters production only after your Client Service Agreement has been signed and all required content, branding assets, product information, collections, images, policies, and supporting materials have been submitted and approved.

Non-Refundable & Non-Transferable Payments

Due to the customized nature of our services, all payments are final, non-refundable, and non-transferable.

Once your purchase has been completed, production time is reserved specifically for your project. This includes scheduling, administrative preparation, project planning, onboarding, communication, design strategy, Shopify store configuration, and the allocation of creative resources dedicated exclusively to your business.

For this reason, refunds, payment transfers, service exchanges, account credits, or partial reimbursements cannot be provided once payment has been received.

Cancellation Policy

If you choose to cancel your project after booking, all payments previously made will remain non-refundable and non-transferable.

Whether your project is canceled before design work begins or after work has already commenced, your payment will not be refunded, credited toward another service, or transferred to a future project.

If Kandi & Co. Productions must cancel or terminate a project due to a violation of the Client Service Agreement, failure to submit required onboarding materials, failure to communicate, abusive or inappropriate behavior, breach of contract, or any other policy outlined within your agreement, all payments previously made will remain forfeited.

Should you wish to move forward with a future project after cancellation or termination, a new booking, new agreement, and new payment will be required.

Additional Services & Change Requests

Your investment includes only the services outlined within your selected package.

Requests for additional functionality, Shopify applications, premium themes, custom coding, branding, copywriting, photography, specialty integrations, advanced automations, additional design work, or services outside the original scope of work may require an additional investment.

Any approved additions will be invoiced separately and must be paid in full before work begins.

Third-Party Expenses

Certain services required to successfully operate your Shopify website are purchased separately and are not included within this package.

These may include, but are not limited to:

• Shopify subscription plans
• Custom domain registration
• Premium Shopify themes
• Premium Shopify applications
• Payment gateway transaction fees
• Email marketing platforms
• Shipping providers
• Inventory or fulfillment software
• Automation platforms
• Other third-party subscriptions selected by the client

These services are billed directly through their respective providers and remain the sole financial responsibility of the client.

Chargebacks & Payment Disputes

By completing your purchase, you acknowledge that you have reviewed the service description, understand the scope of work, and agree to the payment policies outlined on this page and within your Client Service Agreement.

Unauthorized chargebacks, payment reversals, or disputes submitted after purchasing a service that was knowingly authorized may result in immediate termination of your project, collections activity, recovery of associated fees, suspension of services, and any additional remedies available under the terms of your Client Service Agreement and applicable law.

Our Commitment

We understand that investing in a professionally designed Shopify website is an important decision. Our commitment is to provide a transparent process, exceptional communication, and a professionally designed online store that reflects the quality of your business, enhances your customers' shopping experience, and supports your long-term growth.

We encourage you to ask any questions before booking so you can move forward with confidence, knowing exactly what to expect throughout your Shopify website design experience.

Thank you for choosing Kandi & Co. Productions. We look forward to partnering with you and creating a Shopify website that serves your business for years to come.

Congratulations on taking the next step toward launching or elevating your online store! Once your order has been successfully placed, your Shopify website journey officially begins. We understand that investing in your business is an exciting milestone, and our goal is to make every stage of your experience organized, transparent, and enjoyable.

Below is an overview of what you can expect after your purchase and throughout your Shopify website design experience.

Order Confirmation

Once your purchase has been completed, you'll receive an order confirmation verifying that your request has been successfully submitted.

Client Onboarding

Within the timeframe outlined in your order confirmation, you'll receive your Client Onboarding Email. This email is designed to prepare you for a successful Shopify website experience and will include important information, resources, and step-by-step instructions needed to begin your project.

Your onboarding materials may include:

• Your Client Service Agreement
• Project expectations
• Website Content Checklist
• Google Drive submission instructions
• Communication guidelines
• Content preparation resources
• Important project reminders
• Shopify preparation guidance
• Additional resources related to your website design experience

Please review all onboarding materials carefully and complete any requested action items within the requested timeframe to help prevent unnecessary delays.

Client Service Agreement

Before work begins, you'll receive your Client Service Agreement outlining the scope of work, project terms, policies, expectations, ownership rights, revision process, payment policies, and other important information related to your Shopify website project.

To avoid delays, the agreement should be reviewed, signed, and returned within the requested timeframe. Website development cannot begin until the agreement has been completed and all onboarding requirements have been satisfied.

Preparing Your Project

You'll begin gathering and organizing everything needed to build your Shopify website, including your branding assets, written content, professional images, products, collections, pricing, shipping information, business policies, payment preferences, contact information, and any additional materials requested for your project.

Providing complete, organized, and accurate information allows us to begin your project more efficiently while creating a smoother and more enjoyable design experience.

Submitting Your Materials

Once your materials have been prepared, you'll upload everything using the instructions provided within your Client Onboarding Email.

To help maintain an organized workflow, we recommend submitting all requested materials together whenever possible rather than sending multiple emails with separate attachments over an extended period.

Project Review

Once your submission has been received, we'll carefully review your materials to ensure everything required to begin your Shopify website has been provided.

If additional information, clarification, or missing materials are needed, we'll contact you by email before your project officially enters our production schedule.

Please note that incomplete submissions, delayed responses, revisions to submitted content, or missing materials may affect your estimated completion timeline.

Your Project Enters Production

After your signed Client Service Agreement has been received and all required onboarding materials have been submitted, reviewed, and approved, your project will officially enter our production schedule.

Please note that your estimated turnaround time does not begin on the date your order is placed. Your project timeline officially begins only after all required agreements, questionnaires, branding assets, website content, product information, and requested materials have been received and approved.

Projects are completed in the order all onboarding requirements are satisfied unless a Rush Service has been purchased.

Throughout Your Design Experience

Throughout your project, we'll thoughtfully guide you through each phase of the design process while creating a professionally designed Shopify website that reflects your brand and supports your business goals.

Your Website Review Sessions are an important part of the experience and provide dedicated opportunities to review your website, provide feedback, request revisions, and collaborate with our team before final approval and launch.

To maintain an efficient workflow and remain focused on designing your website, we do not provide routine project updates. If additional information, approvals, clarification, or action is needed from you, we'll contact you promptly by email.

Email serves as our primary method of communication throughout your project. We ask that you regularly monitor the email address associated with your order, as important project updates, Website Review Session invitations, approvals, revision requests, and action items will be delivered there.

To help maintain your estimated project timeline, we also encourage clients to respond to requests for approvals, revisions, and additional information as promptly as possible. Extended delays in communication may require adjustments to your estimated completion date.

Preparing for Launch

As your project nears completion, we'll perform final quality assurance checks to ensure your Shopify website is functioning as intended across desktop, tablet, and mobile devices.

We'll verify page layouts, navigation, products, collections, payment gateway connections, shipping settings, contact forms, links, images, and overall functionality before presenting your website for final approval.

Once final approval has been received, your Shopify website will be prepared for launch so you can confidently begin selling online.

We're Excited to Get Started

Every project is approached with professionalism, creativity, strategy, and attention to detail from the very beginning. Our onboarding process has been intentionally designed to create a seamless, organized, and collaborative experience while allowing our team to focus on creating a Shopify website that accurately represents your business, delivers an exceptional shopping experience, and supports your long-term growth.

Thank you for choosing Kandi & Co. Productions. We're honored to be part of your journey and look forward to bringing your vision to life with a professionally designed Shopify website built to grow alongside your business.

Congratulations on taking the next step toward launching or elevating your online store. Once your booking has been completed, it's time to prepare for your Shopify website design experience.

A successful Shopify website begins with thoughtful preparation. The information you provide serves as the foundation for your entire online store, from its visual design and branding to your product organization, customer experience, and overall functionality. Submitting complete, accurate, and organized materials allows us to create a Shopify website that truly represents your brand while keeping your project on schedule.

Shortly after your purchase, you'll receive a Welcome Email containing your Client Service Agreement, onboarding instructions, and a comprehensive Website Content Checklist outlining everything required for your project. This checklist is designed to simplify the onboarding process and ensure nothing is overlooked before your project officially enters our production schedule.

To help keep your project moving forward, all required onboarding materials should be submitted within five (5) business days of receiving your Welcome Email.

Your Website Content Checklist

Please prepare and submit the following materials.

Brand Assets

• High-resolution logo (.PNG format with a transparent background preferred)
• Brand colors (if established)
• Brand fonts (if applicable)
• Brand guidelines (if available)

If your logo is not available in PNG format, we may be able to convert it for a $10.00 conversion fee. Logos containing glitter effects, dark backgrounds, watermarks, or low-resolution artwork may not convert successfully. If conversion is not possible, we recommend requesting the original design files from your graphic designer.

Professional Images

Your Shopify website should represent your business at the highest level. To maintain the quality and professionalism of every website we create, we only accept high-resolution, professional-quality images.

Please do not submit:

• Selfies
• Screenshots
• Blurry or pixelated images
• Images with excessive filters
• Copyrighted images without proper authorization
• Low-resolution graphics

If submitted images do not meet our quality standards, we'll notify you so replacements can be provided before production begins.

Website Content

Please submit all written content in a Google Drive.

To maintain efficiency and accuracy, screenshots, handwritten notes, photographs of written information, PDFs that cannot be edited, and copied social media captions are not accepted.

Depending on your business, your content may include:

• Home Page content
• About Us
• Your Brand Story
• Mission Statement
• Product descriptions
• Collection descriptions
• Shipping Policy
• Return & Exchange Policy
• Privacy Policy
• Terms &Conditions
• Frequently Asked Questions
• Contact Information
• Business Email Address
• Business Phone Number
• Store Hours
• Social Media Links
• Customer Reviews or Testimonials
• Promotional announcements
• Any additional content you'd like displayed throughout your website

Product Information

Because this service includes unlimited product uploads, it's important that all product information is finalized before submission.

Please prepare:

• Product names
• Product descriptions
• Pricing
• Product images
• Product variants (sizes, colors, styles, etc.)
• Inventory information
• Product collections
• SKU numbers (if applicable)
• Shipping weights and dimensions (if applicable)
• Digital download files (if applicable)

Providing complete and organized product information allows us to build a polished, professional, and easy-to-navigate online store while minimizing unnecessary revisions.

Payment & Shipping Preferences

To prepare your Shopify store for launch, please let us know:

• Preferred payment gateway(s)
• Shipping methods
• Local delivery or pickup options (if applicable)
• Tax settings (if applicable)
• Business operating locations
• Fulfillment preferences

This information allows us to properly configure your online store before launch.

File Submission Guidelines

To help keep your project organized, all requested files should be uploaded to one Google Drive folder and shared with us. Please avoid sending multiple emails with separate attachments, as this may delay the onboarding process and make it more difficult to confirm that all required materials have been received.

Detailed submission instructions will be included in your Welcome Email.

Missing Information

Projects cannot enter our active production schedule until all required onboarding materials have been received and reviewed.

If your onboarding information is not submitted within five (5) business days, your project may be subject to cancellation in accordance with the terms outlined in your Client Service Agreement. Because production time is reserved specifically for your business, all payments remain non-refundable and non-transferable.

Setting Your Project Up for Success

The quality of your Shopify website is directly influenced by the quality of the information you provide. Complete branding, organized content, professional imagery, product details, and accurate business information allow us to focus on creating an online store that is polished, strategic, customer-friendly, and built to support the long-term growth of your business.

We understand that preparing website content can take time, which is why we've created a structured onboarding process to guide you every step of the way. Our Welcome Email, Website Content Checklist, and submission instructions are designed to make the experience organized, efficient, and stress-free.

The more prepared you are before production begins, the smoother your Shopify website design experience will be from onboarding through launch, allowing us to create a professional online store that reflects your brand and provides an exceptional shopping experience for your customers.

At Kandi & Co. Productions, we believe your Shopify store should be more than visually beautiful. It should tell your brand's story, establish credibility, inspire confidence, create an exceptional shopping experience, and position your business for long-term success.

Every Shopify store we create is thoughtfully designed around your business, your customers, and your goals. While every project follows our proven design process, no two online stores are ever the same. Our commitment is to deliver a refined e-commerce experience that reflects the professionalism, quality, and vision behind your brand while making it simple for customers to browse, shop, and purchase with confidence.

Our Design Process

Every Shopify project follows a structured workflow designed to provide a seamless experience from onboarding through launch.

Discovery & Project Preparation

Before design begins, we'll review your branding, products, collections, pricing, policies, shipping information, payment requirements, images, and supporting materials to ensure everything needed to begin your project has been received.

We'll also evaluate your store structure, navigation, product organization, and customer shopping journey to build a strong strategic foundation before production begins.

Shopify Store Design & Development

Once your project enters our production schedule, we'll begin transforming your vision into a fully customized Shopify store designed specifically for your business.

Every page is intentionally created with your brand identity, customer experience, mobile responsiveness, functionality, and long-term business goals in mind. We'll carefully organize your collections, product pages, navigation, homepage, checkout experience, and store features to create a polished online shopping experience that encourages customer confidence and conversions.

Quality Assurance

Before your Shopify store is presented for review, every page and customer-facing feature is carefully evaluated for functionality, responsiveness, consistency, and presentation.

Our quality review includes:

• Navigation and menus
• Product pages
• Collection organization
• Internal links
• Contact forms
• Mobile responsiveness
• Product images
• Typography and spacing
• Checkout functionality
• Payment gateway connections
• Shipping settings
• Overall shopping experience

Our goal is to identify and resolve issues before your store reaches the review stage.

Website Review Sessions

As your Shopify store reaches important milestones, we'll schedule Website Review Sessions to review your project together.

During these meetings, we'll discuss layouts, branding, product organization, collections, functionality, navigation, and any revisions you'd like to request.

Please note these are review meetings rather than live design sessions. Revisions discussed during the meeting will be completed afterward and presented during the next phase of your project.

Revisions & Refinements

During the active design phase, you'll have the opportunity to request revisions.

To maintain an efficient workflow, we encourage clients to carefully review their Shopify store and submit organized, consolidated feedback whenever possible. This allows revisions to be completed more efficiently while helping your project remain on schedule.

Final Review & Website Approval

Before launch, you'll complete one final review to verify your products, collections, pricing, images, policies, navigation, payment methods, shipping information, checkout experience, and overall store functionality.

Final approval confirms your Shopify store is ready to launch. Additional changes requested after approval may require a maintenance request or additional service.

Communication Throughout Your Project

Communication will primarily take place through email.

We'll contact you whenever additional information is needed, your Shopify store is ready for review, a Website Review Session needs to be scheduled, or action is required on your behalf.

To remain focused on designing exceptional online stores, we do not provide routine progress updates or respond to general status inquiries. Instead, we'll proactively communicate whenever your participation is needed.

Please monitor the email address provided during booking, including your spam and junk folders.

Although many emails are answered sooner, please allow up to two (2) business days for responses during normal business operations. Response times may vary during weekends, holidays, military obligations, and scheduled office closures.

Client Responsibilities

A successful Shopify store is built through collaboration.

Throughout your project, we ask every client to:

• Submit complete and accurate information.
• Provide finalized branding, product information, pricing, policies, and images.
• Monitor email regularly and respond promptly.
• Attend scheduled review meetings when applicable.
• Review the store carefully before requesting revisions.
• Ensure all submitted content and images are properly licensed.
• Notify us immediately of changes affecting the project.

Significant changes after design has begun, including new products, pricing changes, collection restructuring, or branding updates, may require additional design time and revised project timelines.

Trusting the Creative Process

When you choose Kandi & Co. Productions, you're investing in more than a Shopify store. You're investing in strategy, creative direction, technical expertise, e-commerce knowledge, and professional experience.

While your ideas and feedback are always welcome, we encourage you to trust the creative process. Every design decision is made intentionally to create an online store that is visually refined, strategically organized, customer-focused, and built to support your long-term business goals.

Creating Something Extraordinary Together

Our mission is to create more than a beautiful online store. We create professional shopping experiences that strengthen brands, inspire confidence, improve the customer journey, and support sustainable business growth.

Thank you for trusting Kandi & Co. Productions. We look forward to creating a Shopify store that reflects the quality of your business, provides an exceptional shopping experience, and serves as a strong foundation for your continued success.

Launching your Shopify store marks the beginning of an exciting new chapter for your business. As your company grows, your online store should grow alongside it. Whether you're introducing new products, expanding your collections, updating inventory, running seasonal promotions, or refreshing your branding, keeping your store current helps create a seamless shopping experience while strengthening customer confidence.

At Kandi & Co. Productions, we believe your Shopify launch is only the beginning of our partnership. Our goal is not only to create an exceptional online store, but also to provide the education, resources, and ongoing support needed to help you confidently manage and grow your e-commerce business.

Whether you choose to manage your Shopify store independently or partner with us for ongoing maintenance, we're here to help you maximize your investment long after launch.

Shopify Store Owner Training

A professionally designed online store is only one part of building a successful e-commerce business. Feeling confident managing it is equally important.

Your personalized Shopify Store Owner Training is designed to familiarize you with your new store and the Shopify platform. During your training session, we'll walk you through the tools you'll use most frequently, answer your questions, and demonstrate how to confidently manage your online store after launch.

Training topics may include:

• Navigating the Shopify Admin Dashboard
• Managing products and collections
• Updating product descriptions, pricing, and images
• Monitoring inventory levels
• Processing and fulfilling customer orders
• Managing customer accounts
• Reviewing sales reports
• Creating discount codes and promotions
• Managing shipping settings
• Basic website edits
• Store management best practices

Shopify Store Owner Training is highly recommended for first-time store owners and anyone looking to become more confident managing their online business.

Ongoing Shopify Maintenance

Running an online store requires ongoing attention. If you'd rather focus on serving your customers and growing your business, Kandi & Co. Productions offers professional Shopify Maintenance Services for an additional investment.

Maintenance services help keep your online store accurate, organized, and operating smoothly while allowing you to focus on your business.

Maintenance services may include:

• Product uploads, removals, and updates
• Collection organization
• Inventory adjustments
• Product pricing updates
• Product image replacements
• Homepage banner updates
• Seasonal promotions
• Policy updates
• Business information updates
• Minor page edits
• Navigation updates
• Basic troubleshooting

Current maintenance requests include:

• Approximately five (5) to seven (7) business day turnaround
• Up to fifteen (15) product additions, updates, or removals per request

Maintenance requests are completed in the order received unless alternative arrangements have been approved.

What Maintenance Does Not Include

Shopify Maintenance Services are intended for routine updates and ongoing store management. Maintenance does not include:

• Complete website redesigns
• Theme changes or full theme rebuilds
• Custom coding
• Custom Shopify application development
• Advanced third-party integrations
• Search engine optimization campaigns
• Professional copywriting
• Graphic design services
• Professional photography or videography
• Emergency or same-day requests
• Services outside the original scope of maintenance

Projects requiring significant modifications, expanded functionality, or custom development may require a separate proposal.

After Your Store Launches

Once your Shopify store is published, you'll become the day-to-day manager of your online business. Shopify is designed to make many routine updates simple, but regular maintenance helps ensure your products, inventory, pricing, collections, and customer experience remain current.

If you choose to manage your store independently, your Shopify Store Owner Training will provide the foundation needed to confidently navigate the platform. If you'd rather leave ongoing updates to us, we're happy to continue supporting your business through our maintenance services.

Growing With Your Business

Successful online stores continually evolve.

As your product catalog expands, your inventory changes, your collections grow, and your business reaches new milestones, your Shopify store should reflect those changes. Many of our clients return throughout the year because they value working with a creative partner who already understands their brand, products, and long-term business goals.

Best Practices for E-Commerce Success

To help your Shopify store continue performing at its best, we recommend:

• Keeping products and inventory current
• Reviewing pricing regularly
• Updating collections and featured products
• Refreshing promotional banners
• Monitoring customer orders
• Testing your checkout experience periodically
• Reviewing shipping and payment settings
• Keeping business policies up to date
• Reviewing your store on both desktop and mobile devices

Routine updates help create a professional shopping experience while encouraging customer confidence and supporting long-term business growth.

A Continued Partnership

At Kandi & Co. Productions, we believe great partnerships continue well beyond launch day.

Whether you need product updates, seasonal promotions, additional pages, expanded functionality, or ongoing Shopify maintenance, we're here to support your business as it continues to grow.

Your Shopify store is more than an online storefront. It's an investment in your brand, your customer experience, and your future. We're honored to be part of that journey and look forward to supporting your business for years to come.

Your Shopify store is more than an online storefront. It's a long-term investment in your business and should be built with the flexibility to grow alongside your goals.

Whether you're launching your first online store or expanding an established brand, your Shopify store should continue evolving as your product catalog, customer base, and business objectives grow. As your business reaches new milestones, Kandi & Co. Productions is here to help you expand your online presence with strategic enhancements designed to support long-term success.

Designed to Grow With You

As your business evolves, your Shopify store can evolve with it. Future enhancements may include:

• Additional website pages
• New product collections
• Product launches and seasonal releases
• Expanded product catalogs
• Subscription products
• Digital products and downloadable resources
• Gift cards
• Discount campaigns and promotional offers
• Customer loyalty and rewards programs
• Shopify app integrations
• Email marketing integrations
• Live chat functionality
• Customer account enhancements
• Product filtering and advanced search
• Customer reviews and testimonials
• Blogs and educational resources
• Multi-language capabilities
• International selling features
• Advanced e-commerce functionality and custom integrations

Every enhancement is thoughtfully implemented to complement your existing Shopify store while supporting your long-term business objectives and creating a seamless shopping experience for your customers.

Investing in Long-Term Success

A successful Shopify store should continue evolving as your business grows. As you introduce new products, expand into new markets, launch seasonal collections, refresh your branding, or adapt to changing customer needs, your online store should continue reflecting those milestones.

Rather than starting over, many businesses choose to build upon the strong foundation of their existing Shopify store through strategic enhancements and ongoing improvements. This approach allows your store to remain current while preserving your brand consistency, customer experience, and operational efficiency.

Growing Together

One of the greatest privileges of our work is watching our clients grow. From first-time entrepreneurs to established online retailers, we've had the opportunity to support businesses through product launches, store expansions, rebranding initiatives, and exciting new chapters in their journey.

As your business continues to evolve, we're honored to remain a trusted creative partner by providing professional guidance, innovative e-commerce solutions, and strategic store enhancements that help your Shopify store grow alongside your business.

Whether your next step is expanding your product catalog, introducing new collections, integrating additional functionality, improving the customer shopping experience, or scaling your online business, Kandi & Co. Productions is here to help you continue building a Shopify store that grows with your vision and supports your long-term success.

At Kandi & Co. Productions, our commitment to your success doesn't end when your Shopify store goes live. Whether you have questions about managing your store, navigating the Shopify platform, or expanding your online business, we're here to support you every step of the way.

Our goal is to provide helpful resources, professional guidance, and ongoing support so you feel confident managing, maintaining, and growing your Shopify store.

Before Contacting Support

Many common Shopify questions can be answered through Shopify's Help Center, Community Forums, or educational resources. These resources provide step-by-step tutorials, platform updates, and troubleshooting guides that may help you quickly find the information you're looking for.

If you're unable to resolve your question, our team is always happy to assist.

Contacting Our Team

For the fastest and most efficient service, please contact us by email at info@kandiandcoproductions.com.

When submitting a request, please include:

• Your business name
• A detailed description of your question or request
• The page, product, collection, or feature you're referencing
• Screenshots, when applicable
• Any additional information that may help us better understand your request

Providing complete information allows us to review your request efficiently and provide the most accurate guidance possible.

Response Times

While many emails are answered sooner, please allow up to two (2) business days for a response during normal business operations.

Response times may vary during weekends, federal holidays, scheduled office closures, military obligations, or previously announced out-of-office periods.

Shopify Store Support

We're happy to answer general questions regarding Shopify stores we've designed and provide guidance whenever possible.

If your request requires store updates, product management, troubleshooting, maintenance, additional design work, Shopify app integrations, or services outside the scope of general support, we'll review your request and provide the appropriate recommendations, estimated timeline, and investment before any work begins.

Additional Services

As your business grows, your Shopify store should continue evolving to support your success.

We offer a variety of additional services, including:

• Additional website pages
• Product uploads and catalog management
• Collection organization
• Shopify store redesigns
• Homepage and landing page enhancements
• Seasonal promotions and sales updates
• Shopify app integrations
• Subscription and digital product setup
• Email marketing integrations
• Customer loyalty and rewards programs
• Store maintenance
• Branding updates
• Graphic design
• Content updates
• Advanced e-commerce functionality

If you're unsure which service best fits your needs, we're happy to discuss your goals and recommend the solution that aligns with your business objectives.

A Continued Commitment

At Kandi & Co. Productions, we value building lasting relationships with our clients. Whether you need occasional guidance, routine maintenance, expanded functionality, or continued support as your business grows, we're honored to remain your trusted creative partner.

Thank you for choosing Kandi & Co. Productions. We appreciate the opportunity to be part of your e-commerce journey and look forward to supporting your continued growth and long-term success.

Thank you for choosing Kandi & Co. Productions to be part of your e-commerce journey. We recognize that investing in a professionally designed Shopify store is an important decision, and we don't take the trust you place in our team lightly.

Our commitment extends far beyond creating a visually appealing online store. Every Shopify project is approached with professionalism, creativity, strategy, and purpose. We believe your store should do more than showcase products. It should tell your brand's story, build customer confidence, create an exceptional shopping experience, and support the long-term growth of your business.

From your initial inquiry through onboarding, design, Website Review Sessions, launch, and continued support, we're committed to providing an organized, collaborative, and elevated client experience. Our goal is to make every step of the process clear, enjoyable, and thoughtfully guided so you feel informed and supported from beginning to end.

What You Can Expect

When you choose Kandi & Co. Productions, you can expect:

• A custom Shopify store designed specifically for your brand, products, and business goals.
• Honest communication and professional guidance throughout your project.
• Strategic design decisions that balance beautiful aesthetics, functionality, and a seamless customer shopping experience.
• A collaborative process where your ideas are valued and your vision remains at the center of every decision.
• Thoughtfully organized product collections, navigation, and store layouts designed to encourage customer confidence and conversions.
• Careful attention to detail from the first concept through final approval.
• A commitment to excellence, professionalism, and exceptional client service.
• Continued education, resources, and support to help you confidently manage and grow your Shopify store after launch.

More Than an Online Store

We believe a successful Shopify store should do more than sell products. It should strengthen your brand, establish credibility, build customer trust, and create a shopping experience that encourages visitors to become loyal customers.

Every design decision we make is intentional. From your homepage and product collections to navigation, checkout, and the overall customer journey, our goal is to create an online store that not only looks exceptional but also supports sales, customer engagement, and long-term business success.

Looking Ahead

As your business continues to grow, we're honored to grow alongside you. Whether you're launching new products, expanding your collections, introducing new functionality, preparing for seasonal promotions, or enhancing your customer experience, we're here to support your continued success.

Thank you for placing your confidence in Kandi & Co. Productions. We look forward to bringing your vision to life by creating a Shopify store that reflects the quality of your brand, delivers an exceptional shopping experience, and provides a strong foundation for future growth.

Your business deserves more than an online store. It deserves a thoughtfully crafted e-commerce experience designed to inspire confidence, strengthen your brand, and support your success for years to come.