New Acuity Website Design + Build

We are honored that you're considering Kandi & Co. Productions to design your new Acuity Booking Website. Our goal is to provide every client with a seamless, professional, and enjoyable design experience from the moment you book until your booking website is launched.

Because every booking website is thoughtfully designed and strategically configured around your business, we encourage you to carefully review the following information before purchasing. Understanding the process, expectations, and what's included will help create a smooth experience while allowing your project to move efficiently through our production schedule.

Before You Purchase

Please review the following important information before completing your booking:

• An active Acuity Scheduling account is required. If your booking website will use a custom domain or additional premium features, those subscriptions and related costs are purchased separately through Acuity Scheduling and are not included with this service. Purchasing directly through the platform ensures you maintain ownership and control of your account and subscription.

• Your booking website is professionally customized for your business. Every project is designed around your brand, services, scheduling workflow, and business goals. We do not use generic, one-size-fits-all templates or duplicate another client's booking website.

• Clients are responsible for providing all business information and content. This includes, but is not limited to, your logo, branding elements, service descriptions, pricing, appointment durations, business hours, scheduling preferences, intake forms, business policies, contact information, professional images, and any additional content needed for your booking website. If you require branding, professional photography, videography, copywriting, or graphic design, these services are available as additional offerings.

• Third-party costs are not included in the purchase price of this service. This may include Acuity Scheduling subscriptions, custom domains, payment processor fees, calendar integrations, email marketing platforms, automation software, or other third-party services selected by your business.

• Project timelines begin only after all required onboarding materials have been received. Your project cannot enter our active production schedule until your Client Service Agreement has been signed and all requested content, forms, and supporting materials have been submitted. Delays in providing information will delay your project timeline.

• Additional functionality may require an additional investment. While this package includes everything needed for a professionally designed booking website, advanced scheduling workflows, premium integrations, custom automations, additional calendars, specialty configurations, or requests beyond the original scope of work may require a separate proposal.

• Your booking website is designed to grow with your business. As your business evolves, your booking website can evolve alongside it. Future enhancements such as additional services, staff calendars, scheduling features, automations, integrations, and ongoing maintenance can be added as your business continues to grow.

Our commitment is to create more than a place for clients to schedule appointments. We strive to create a polished booking experience that reflects the quality of your business, strengthens your brand, simplifies your scheduling process, and inspires confidence from the very first interaction.

Taking a few moments to review this information before booking helps ensure we begin your project with clear expectations, a shared vision, and the foundation for a successful booking website experience.

Investing in a professionally designed booking website is more than creating a place for clients to schedule appointments. It's an investment in your brand, your client experience, and the systems that support the growth of your business.

Your booking website should do more than display your availability. It should create a seamless scheduling experience, communicate professionalism, answer common questions, and allow clients to book with confidence.

Before moving forward, we encourage you to thoughtfully consider the questions below. While every business is at a different stage of its journey, having these foundational elements in place helps create a more organized design experience, a more efficient workflow, and a stronger final product.

Please don't feel discouraged if you answer "No" or "Not Yet" to a few of these questions. Many entrepreneurs continue refining their business while preparing for a professional booking website. Our goal is to help you identify where you are today while positioning you for a successful website design experience.

Questions to Consider

Before purchasing this service, ask yourself:

• Have I finalized my business name and brand identity?
• Do I have a professionally designed logo, or will I need branding services before my website project begins?
• Have I clearly defined the services I plan to offer?
• Have I finalized my service pricing and appointment durations?
• Have I determined my business hours and scheduling availability?
• Have I established my cancellation, rescheduling, late arrival, and no-show policies?
• Do I know how much notice clients should provide before booking or canceling an appointment?
• Have I identified my ideal client and the audience I want my business to serve?
• Can I clearly communicate what makes my business unique and why clients should choose me?
• Have I prepared the written content for my booking website, or will I need professional copywriting assistance?
• Do I have high-quality, professional photographs that accurately represent my business and services?
• Do I have a professional business email address for client communication?
• Have I decided whether clients will pay online, pay deposits, or pay in person?
• Do I know which payment methods I plan to accept?
• Have I considered what information I need to collect from clients before their appointments through intake forms or questionnaires?
• Do I need to connect my booking website to a calendar or other scheduling tools?
• Am I prepared to actively participate throughout the design process by reviewing my website, providing timely feedback, and approving project milestones?
• Do I understand that creating a custom booking website is a collaborative process that requires communication, preparation, and participation from both the client and the designer?
• Am I prepared to maintain my booking website after launch by keeping my services, pricing, availability, policies, and business information current?
• Am I making this investment because I'm ready to simplify my booking process, strengthen my online presence, and provide a more professional client experience?

Need a Little More Support?

If you answered "No" or "Not Yet" to any of the questions above, don't let that discourage you. Every successful business begins with a strong foundation, and we're here to help you build yours.

At Kandi & Co. Productions, we understand that every entrepreneur's journey is different. If there are areas where you need additional support before beginning your booking website project, we encourage you to reach out before purchasing. Our team is happy to answer your questions, discuss your goals, and recommend the services that will best prepare your business for a successful website design experience.

As a full-service creative studio, Kandi & Co. Productions is proud to be your trusted one-stop shop for entrepreneurs, professionals, nonprofits, organizations, and growing businesses. Rather than coordinating multiple vendors, you can confidently build your brand with one creative partner committed to delivering a cohesive, professional, and elevated experience from concept to completion.

Whether you need assistance with branding, logo design, graphic design, content development, professional photography, videography, content creation, virtual assistant services, business support, marketing materials, business forms, or other creative solutions, we're here to help you create a polished and professional client experience.

Our goal extends far beyond designing a booking website. We strive to become a trusted creative partner by providing the creative services, business resources, professional guidance, and continued support needed to help you establish your brand, streamline your scheduling process, strengthen your online presence, and confidently grow your business.

If you're unsure where to begin, simply reach out. We'd be honored to learn more about your vision, answer your questions, and recommend the services that best support your business goals. We believe every exceptional client experience begins with a strong foundation, and we're here to help you build it.

We believe in complete transparency throughout your booking website design experience. One of the most common questions we receive is, "Who owns my booking website once it's finished?" The answer depends on the specific element of your project.

Your Booking Website

Once your project has been completed, approved, and all financial obligations have been satisfied, you are the owner of your completed booking website and the business content you've provided.

You'll have full administrative access to your Acuity Scheduling account, allowing you to manage your services, availability, appointment settings, automated communications, and continue growing your business with confidence.

Your Acuity Account

Your Acuity Scheduling subscription, billing information, custom domain (if applicable), connected calendars, payment processors, and any third-party integrations remain under your ownership and control. Because these services are purchased directly through their respective providers, you're responsible for maintaining active subscriptions and keeping your account information current.

Your Business Content

All logos, photographs, written content, service descriptions, pricing, business policies, trademarks, appointment information, business information, and other materials you provide remain your intellectual property. By submitting these materials, you confirm that you own the rights to use them or have obtained the necessary permissions.

Our Creative Work

Your booking website is custom designed exclusively for your business. However, Kandi & Co. Productions retains ownership of its proprietary design processes, creative methodologies, workflows, templates, systems, internal documentation, and original design assets that are not created exclusively for your brand.

These materials may not be copied, reproduced, redistributed, resold, reverse engineered, or used to create derivative works without prior written permission.

Future Website Management

After launch, you're welcome to manage your booking website independently, continue working with Kandi & Co. Productions, or work with another qualified professional for future updates.

Please note that once another designer or developer has modified your booking website or Acuity account, Kandi & Co. Productions cannot guarantee the integrity of the original design, booking configuration, or functionality. Additional review, troubleshooting, or reconfiguration services may be required before maintenance or support can resume.

Portfolio Rights

Unless otherwise agreed upon in writing, Kandi & Co. Productions reserves the right to showcase completed booking websites, screenshots, branding elements, and project highlights within our portfolio, website, social media platforms, marketing materials, award submissions, and other promotional materials.

Your confidential business information, client information, passwords, payment information, scheduling data, and proprietary business information will never be shared without your permission.

Our Commitment

Our goal is to provide every client with a professionally designed booking website they can confidently own, manage, and continue growing as their business evolves. We believe the strongest client relationships are built on trust, transparency, and a shared commitment to creating an exceptional booking experience that reflects the professionalism of your brand.

Every successful project begins with a clear understanding of expectations. Before any design work begins, all clients are required to enter into a formal Client Service Agreement with Kandi & Co. Productions. This agreement is designed to protect both parties by clearly outlining the scope of work, project expectations, timelines, responsibilities, payment terms, revision process, and other important policies related to your website design experience.

Our goal is to provide every client with a transparent, organized, and professional experience. Taking a few moments to review and sign your agreement ensures that everyone is aligned before your project officially begins, allowing us to focus on what matters most, creating an exceptional website for your business.

What to Expect

A Signed Agreement Is Required

Your project cannot enter our active design queue until your Client Service Agreement has been signed by both you and Kandi & Co. Productions. This agreement serves as the official authorization for us to begin work and establishes the expectations for both parties throughout the duration of your project.

Agreement Delivery

Your agreement will be sent electronically shortly after your purchase has been completed. Please review the document carefully, as it contains important information regarding your website design service, business policies, timelines, revisions, ownership, payment policies, communication expectations, and additional contractual terms.

Twenty-Four (24) Hour Signature Requirement

To prevent unnecessary delays, your signed agreement must be returned within twenty-four (24) hours of receipt. Prompt completion allows your onboarding process to begin immediately and helps secure your place within our production schedule.

Project Scheduling

Please understand that payment alone does not reserve your place within our active design queue. Your project is officially scheduled only after the following have been completed:

• Your payment has been successfully received.
• Your Client Service Agreement has been signed.
• All required onboarding information and requested materials have been submitted.
• Any additional required documentation has been received, if applicable.

Only after these steps have been completed will your official project timeline begin.

Failure to Sign the Agreement

If your agreement is not signed and returned within the required timeframe, your order will be subject to cancellation. Because production time has already been reserved within our schedule, all payments remain non-refundable and non-transferable in accordance with our business policies.

Should your project be canceled due to an unsigned agreement, a new booking, new agreement, and new payment will be required before services can begin.

Designed for Transparency

Our Client Service Agreement is not intended to overwhelm you. It exists to establish clear communication, eliminate misunderstandings, protect both parties, and create a positive experience from beginning to end. We encourage every client to read the agreement thoroughly and ask any questions prior to signing.

We appreciate your prompt attention to this important step and look forward to partnering with you to create a website that reflects your vision, strengthens your brand, and supports the continued growth of your business.

Every booking website we create is thoughtfully planned, professionally designed, and carefully configured to ensure it reflects the quality of your brand while providing a seamless scheduling experience for your clients. Rather than rushing through the creative process, we intentionally dedicate time to designing, configuring, testing, refining, and preparing your booking website for launch.

Our goal is to deliver a polished booking experience that not only looks professional but also functions smoothly and allows your clients to schedule appointments with confidence.

Standard Turnaround Time

The standard turnaround time for our New Acuity Booking Website Design + Build service is seven (7) business days.

Business days include Tuesday through Friday and exclude weekends, federal holidays, scheduled office closures, military obligations, and any previously announced out-of-office dates.

When Does My Timeline Begin?

Your project timeline does not begin immediately after payment. To ensure every project receives the attention it deserves, your turnaround time officially begins once all of the following have been completed:

• Your payment has been successfully processed.
• Your Client Service Agreement has been signed.
• All requested onboarding materials have been submitted.
• Your logo, branding, business information, service descriptions, pricing, appointment settings, policies, images, and other requested content have been received.
• Your project has successfully completed the onboarding process.

If any required materials are outstanding, your project will remain in the onboarding phase until everything has been received.

Project Scheduling

Projects are completed in the order they officially enter our production schedule. Completing your onboarding requirements promptly helps prevent unnecessary delays and allows your project to move into production as quickly as possible.

Please understand that delays in submitting content, approvals, revisions, or requested information may result in an adjusted completion date.

Completion Notification

Once your onboarding process has been completed and your project officially enters production, you'll receive confirmation of your anticipated completion date through both email and a calendar invitation so you'll know exactly what to expect throughout your design experience.

Unforeseen Circumstances

While we're committed to meeting every projected deadline, unforeseen circumstances such as military obligations, illness, family emergencies, severe weather, technology failures, or other unexpected events may occasionally require adjustments to your timeline.

Should this occur, we'll communicate with you as soon as reasonably possible and provide updated project expectations. Our priority will always be delivering a booking website that meets our quality standards rather than compromising the final product to meet an unrealistic deadline.

Need Your Booking Website Sooner?

Rush Service may be available for clients requiring an expedited turnaround.

Rush requests are accepted on a limited basis and depend on our current production schedule. Selecting Rush Service provides priority scheduling; however, the expedited timeline cannot begin until all required onboarding materials have been submitted.

Because Rush Service requires adjustments to our existing workflow, we recommend selecting this option during the booking process whenever possible. Availability cannot be guaranteed once production has begun.

We appreciate your trust throughout the design process. Every booking website we create receives the same level of strategy, attention to detail, and craftsmanship because we believe your clients deserve a booking experience that reflects the professionalism of your business from their very first interaction.

At Kandi & Co. Productions, every booking website is thoughtfully designed to support the unique needs of your business. Unlike physical products, custom booking website design is a personalized creative service that requires dedicated planning, scheduling, strategy, configuration, and production long before your project is complete. From the moment your order is placed, we begin reserving time within our production calendar and preparing your project for onboarding.

To ensure transparency and eliminate misunderstandings, we encourage every client to carefully review the following payment and cancellation policies before completing their purchase.

Payment Information

All payments are securely processed through our website at the time of booking. Your payment reserves your place within our onboarding process and initiates the preparation of your booking website experience. Shortly after your purchase, you'll receive your Client Service Agreement along with instructions for completing your onboarding requirements.

Please note that your payment alone does not place your project into our active production schedule. Your project officially enters production only after your Client Service Agreement has been signed and all required content, business information, branding materials, service details, scheduling preferences, policies, and requested materials have been submitted.

Non-Refundable & Non-Transferable Payments

Due to the customized nature of our services, all payments are final, non-refundable, and non-transferable.

Once your purchase has been completed, production time is reserved exclusively for your project. This includes scheduling, administrative preparation, project planning, onboarding, communication, design, booking system configuration, and the allocation of resources dedicated specifically to your business.

For this reason, refunds, payment transfers, service exchanges, account credits, or partial reimbursements cannot be provided once payment has been received.

Cancellation Policy

If you choose to cancel your project after booking, all payments previously made will remain non-refundable and non-transferable.

Whether your project is canceled before production begins or after work has commenced, your payment will not be refunded, credited toward another service, or transferred to a future project.

If Kandi & Co. Productions must cancel or terminate a project due to a violation of our Client Service Agreement, failure to submit required materials, failure to communicate, abusive behavior, breach of contract, or any other policy outlined within your agreement, all payments previously made will remain forfeited.

Should you wish to move forward with a new project after cancellation or termination, a new booking, new agreement, and new payment will be required.

Additional Services & Change Requests

Your purchase includes only the services outlined within this package.

Requests for additional pages, custom branding, copywriting, advanced scheduling workflows, premium Acuity features, custom automations, specialty forms, third-party integrations, photography, graphic design, additional design revisions outside the project scope, or other services beyond the original scope of work may require an additional investment.

Any approved additions will be invoiced separately and must be paid in full before work begins.

Third-Party Expenses

Certain services required to successfully operate your booking website are purchased separately and are not included within this package.

These may include, but are not limited to:

• Acuity Scheduling subscription
• Custom domain registration (if applicable)
• Payment processor transaction fees
• Calendar integrations
• Email marketing platforms
• Third-party applications and automations
• Other subscriptions selected by the client

These services are billed directly through their respective providers and remain the sole financial responsibility of the client.

Chargebacks & Payment Disputes

By completing your purchase, you acknowledge that you have reviewed the service description, understand the scope of work, and agree to the payment policies outlined on this page and within your Client Service Agreement.

Unauthorized chargebacks, payment reversals, or disputes submitted after purchasing a service that was knowingly authorized may result in immediate contract termination, collections activity, recovery of associated fees, and any additional remedies available under the terms of your Client Service Agreement.

Our Commitment

We understand that investing in a professionally designed booking website is an important decision. Our commitment is to provide a transparent process, exceptional communication, and a booking experience that reflects the professionalism of your business while making it easier for clients to connect with you.

We encourage you to ask any questions before booking so you can move forward with confidence, knowing exactly what to expect throughout your booking website design experience.

Thank you for choosing Kandi & Co. Productions. We look forward to creating a professional booking experience that helps streamline your scheduling process, elevate your brand, and support the continued growth of your business.

Congratulations on taking the next step toward creating a more professional and streamlined booking experience. Once your order has been successfully placed, your Acuity Booking Website journey officially begins. We understand that investing in your business is an exciting milestone, and our goal is to make every stage of your experience organized, transparent, and enjoyable.

Below is an overview of what you can expect after your purchase and throughout your booking website design experience.

Order Confirmation

Once your purchase has been completed, you'll receive an order confirmation confirming that your request has been successfully submitted.

Client Onboarding

Within the timeframe outlined in your order confirmation, you'll receive your Client Onboarding Email. This email is designed to prepare you for a successful booking website design experience and will include important information, resources, and instructions needed to begin your project.

Your onboarding materials may include:

• Your Client Service Agreement
• Project expectations
• Required content checklist
• Google Drive submission instructions
• Communication guidelines
• Content preparation resources
• Important project reminders
• Additional resources related to your booking website experience

Please review all onboarding materials carefully and complete any requested action items within the requested timeframe to help avoid unnecessary delays.

Client Service Agreement

Before work begins, you'll receive your Client Service Agreement outlining the scope of work, project terms, policies, expectations, and important information related to your project.

To avoid delays, the agreement should be reviewed, signed, and returned within the requested timeframe. Production cannot begin until the agreement has been completed and all onboarding requirements have been satisfied.

Preparing Your Project

You'll begin gathering and organizing the information needed to create your booking website.

Depending on your business, this may include:

• Branding assets
• Business information
• Service descriptions
• Service pricing
• Appointment durations
• Scheduling preferences
• Business hours and availability
• Booking policies
• Intake forms or questionnaires
• Automated email messaging
• Professional images
• Social media links
• Calendar integration information when applicable
• Payment preferences when applicable

Providing complete, organized, and accurate information allows us to begin your project more efficiently while creating a smoother design experience.

Submitting Your Materials

Once your materials have been prepared, you'll upload everything using the instructions provided in your Client Onboarding Email.

To maintain an organized workflow, we recommend submitting all requested materials together whenever possible rather than sending multiple emails over an extended period.

Project Review

Once your submission has been received, we'll carefully review your materials to ensure everything needed to begin your project has been provided.

We'll also review your services, scheduling preferences, booking workflow, automated communications, and other configuration details to help ensure your booking experience aligns with your business before production begins.

If additional information, clarification, or missing materials are needed, we'll contact you by email before your project enters production.

Please note that incomplete submissions, delayed responses, revisions to submitted content, or missing materials may affect your estimated completion timeline.

Your Project Enters Production

After your signed Client Service Agreement has been received and all required onboarding materials have been submitted, reviewed, and approved, your project will officially enter our production schedule.

Please note that your estimated turnaround time does not begin on the date your order is placed. Your project timeline officially begins once all required agreements, content, and requested materials have been received and approved.

Projects are completed in the order all onboarding requirements are satisfied unless Rush Service has been purchased.

Throughout Your Design Experience

Throughout your project, we'll thoughtfully guide you through each phase of the design process while creating a booking website that reflects your brand and provides a seamless scheduling experience for your clients.

Your Website Review Sessions are an important part of the experience and provide dedicated opportunities to review your booking website, provide feedback, request revisions, and collaborate with our team before final approval.

To maintain an efficient workflow and remain focused on your project, we do not provide routine progress updates. If additional information, approvals, clarification, or action is needed from you, we'll contact you promptly by email.

Email serves as our primary method of communication throughout your project. We ask that you regularly monitor the email address associated with your order, as important project updates, Website Review Session notifications, approvals, and action items will be delivered there.

To help maintain your estimated project timeline, we also encourage clients to respond to requests for approvals, revisions, and additional information as promptly as possible. Extended delays in communication may require adjustments to your estimated completion date.

Testing Before Launch

Before your booking website is launched, we'll perform a final review of your client's booking experience, including appointment scheduling, service information, booking forms, automated communications, and overall functionality to help ensure everything is operating as intended before launch.

We're Excited to Get Started

Every project is approached with professionalism, creativity, and attention to detail from the very beginning. Our onboarding process has been intentionally designed to create a seamless, organized, and collaborative experience while allowing our team to focus on creating a booking website that reflects the professionalism of your brand and delivers an exceptional scheduling experience for your clients.

Thank you for choosing Kandi & Co. Productions. We're honored to be part of your journey and look forward to creating a booking experience that helps simplify your scheduling process, strengthen your online presence, and support the continued growth of your business.

Congratulations on taking the next step toward creating a more professional and streamlined booking experience. Once your booking has been completed, it's time to prepare for your Acuity Booking Website design experience.

A successful booking website begins with thoughtful preparation. The information you provide serves as the foundation for your entire client experience, from the way your services are presented to how clients schedule appointments and receive important communications. Submitting complete, accurate, and organized materials allows us to create a booking website that reflects your brand while keeping your project on schedule.

Shortly after your purchase, you'll receive a Welcome Email containing your Client Service Agreement, onboarding instructions, and a comprehensive Booking Website Content Checklist outlining everything required for your project. This checklist is designed to simplify the onboarding process and ensure nothing is overlooked before your project officially enters our production schedule.

To keep your project moving forward, all required onboarding materials should be submitted within five (5) business days of receiving your Welcome Email.

Your Booking Website Content Checklist

Please prepare and submit the following materials.

Brand Assets

• High-resolution logo (.PNG format with a transparent background preferred)
• Brand colors (if established)
• Brand fonts (if applicable)
• Brand guidelines (if available)

If your logo is not available in PNG format, we may be able to convert it for a $10.00 conversion fee. Logos containing glitter effects, dark backgrounds, or low-quality artwork may not convert successfully. If conversion isn't possible, we recommend obtaining the original file from your graphic designer.

Professional Images

Your booking website should represent your business at the highest level. To maintain the quality and professionalism of every project we create, we only accept high-resolution, professional-quality images.

Please do not submit:

• Selfies
• Screenshots
• Blurry or pixelated images
• Images with excessive filters or distortions
• Copyrighted images without proper authorization
• Low-resolution graphics

If any submitted images do not meet our quality standards, we'll notify you so replacement images can be provided before production begins.

Business Information

Please submit all written content in a Google Drive.

To maintain efficiency and accuracy, screenshots, handwritten notes, photographs of written information, and copied social media captions are not accepted.

Depending on your business, your content may include:

• Business name
• About your business
• Business description
• Service descriptions
• Service pricing
• Contact information
• Business email address
• Business phone number
• Business hours
• Social media links
• Frequently Asked Questions
• Cancellation policy
• Rescheduling policy
• Late arrival policy
• No-show policy
• Privacy Policy
• Terms and Conditions
• Any additional information you'd like displayed within your booking website

Service & Scheduling Information

Please ensure all service and scheduling information has been finalized before submission.

This may include:

• Service names
• Service descriptions
• Service pricing
• Appointment durations
• Preferred appointment intervals (15, 30, 45, 60 minutes, etc.)
• Scheduling availability
• Business hours
• Buffer times between appointments
• Minimum scheduling notice
• Scheduling windows
• Maximum appointments per day (if applicable)
• Vacation dates or blackout dates (if known)
• Group appointments or classes (if applicable)
• Staff members and calendars (if applicable)
• Intake forms or client questionnaires (if applicable)
• Automated confirmation email preferences
• Appointment reminder email preferences
• Follow-up email preferences
• Calendar integration information (if applicable)
• Payment preferences and deposit requirements (if applicable)

Providing complete and finalized information helps minimize revisions while allowing us to create a polished, organized, and professional booking experience that reflects the way your business operates.

Client Booking Experience

Before launch, we'll carefully review your booking workflow from your client's perspective to help ensure the scheduling process is intuitive, professional, and easy to navigate.

This review may include:

• Service selection
• Appointment availability
• Intake forms
• Booking confirmations
• Reminder emails
• Follow-up communications
• Overall booking flow

Our goal is to create a seamless scheduling experience that reflects the professionalism of your business while making it simple and convenient for clients to book with confidence.

File Submission Guidelines

To help us keep your project organized, all requested files should be uploaded to one Google Drive folder and shared with us. Please avoid sending multiple emails with separate attachments, as this may delay the onboarding process and make it more difficult to confirm that all required materials have been received.

Detailed submission instructions will be included in your Welcome Email.

Missing Information

Projects cannot enter our active production schedule until all required onboarding materials have been received.

If your onboarding information is not submitted within five (5) business days, your project may be subject to cancellation in accordance with the terms outlined in your Client Service Agreement. Because project time is reserved specifically for your business, all payments remain non-refundable and non-transferable.

Setting Your Project Up for Success

The quality of your booking website is directly influenced by the quality of the information you provide. Complete branding, organized service information, professional imagery, accurate scheduling preferences, and clearly defined business policies allow us to focus on creating a booking experience that is polished, professional, and designed to support the continued growth of your business.

We understand that preparing your content can take time, which is why we've created a structured onboarding process to guide you every step of the way. Your Welcome Email, Booking Website Content Checklist, and submission instructions are designed to make the experience as organized and stress-free as possible.

The more prepared you are before your project begins, the smoother your booking website design experience will be from onboarding through launch, allowing us to create a professional scheduling experience that reflects the quality of your business and makes it easy for clients to book with confidence.

At Kandi & Co. Productions, we believe your booking website should do more than simply accept appointments. It should strengthen your brand, inspire confidence, and provide every client with a seamless scheduling experience.

Every booking website we create is thoughtfully designed around your business, your clients, and your goals. While every project follows our proven design process, no two booking websites are ever the same. Our commitment is to create a polished booking experience that reflects the professionalism, quality, and vision behind your brand.

Our Design Process

Every booking website follows a structured workflow designed to provide a seamless experience from onboarding through launch.

Discovery & Project Preparation

Before production begins, we'll review your branding, business information, services, scheduling preferences, appointment settings, policies, intake forms, automated communications, images, and supporting materials to ensure everything required for your project has been received. This preparation creates a strong foundation for a successful booking experience.

Booking Website Design & Configuration

Once your project enters production, we'll begin transforming your vision into a professionally designed Acuity Booking Website tailored specifically to your business. Every design and configuration decision is made with your brand, scheduling workflow, client experience, and long-term business goals in mind.

Quality Assurance

Before your booking website is presented for review, we'll evaluate its design, responsiveness, service presentation, scheduling workflow, appointment settings, forms, automated communications, functionality, and overall user experience to help ensure everything performs as intended.

Booking Website Review Sessions

As your project reaches key milestones, we'll schedule Booking Website Review Sessions to review your design, branding, scheduling workflow, functionality, and overall booking experience together.

These collaborative meetings provide an opportunity to ask questions, share feedback, and ensure your booking website aligns with your vision.

Please note that these are review meetings, not live design sessions. Any revisions discussed will be completed following the meeting and presented during the next phase of your project.

Depending on your project's complexity, multiple review sessions may be scheduled before final approval.

Revisions & Refinements

Following each review session, you'll have the opportunity to submit revision requests.

To help maintain an efficient workflow, we encourage clients to submit organized feedback whenever possible. Consolidated feedback allows revisions to be completed more efficiently while helping your project remain on schedule.

We'll continue refining your booking website until it reflects the vision we've created together.

Final Review & Approval

Before launch, you'll complete one final review to verify your services, pricing, appointment availability, scheduling preferences, business policies, intake forms, automated communications, contact information, branding, links, spelling, and overall functionality.

Once final approval has been received, your booking website will be prepared for launch.

Communication Throughout Your Project

Exceptional communication is just as important as exceptional design.

Communication will primarily take place through email. We'll contact you whenever information, approvals, revisions, or additional action is required.

To remain focused on designing exceptional booking experiences, we do not provide routine project updates or respond to general status inquiries. Instead, we'll contact you whenever your participation is needed, allowing our team to remain focused on your project.

Please monitor the email address associated with your order, including your spam and junk folders. Delays in responding to requests for information, approvals, or revisions may affect your estimated completion timeline.

If your business experiences changes during your project, such as updated branding, services, pricing, scheduling availability, appointment settings, policies, or other business information, please notify us as soon as possible. We'll determine whether the requested changes can be incorporated into your current project or whether additional time or services may be required.

While many emails are answered sooner, please allow up to two (2) business days for responses during normal business operations. Response times may vary during weekends, federal holidays, scheduled office closures, military obligations, or previously announced out-of-office periods.

To maintain an organized workflow, all project communication should remain within the communication channels outlined in your Client Service Agreement.

Collaborative Design Meetings

Some projects may require additional collaboration beyond scheduled review sessions. When needed, we'll schedule a Collaborative Design Meeting to discuss project details, answer questions, review specialty requests, or provide additional guidance.

These meetings are held virtually via Zoom or by phone and are scheduled by appointment only.

Client Responsibilities

A successful booking website is built through partnership. Throughout your project, we ask every client to:

• Submit complete and accurate information.
• Monitor their email and respond promptly.
• Attend scheduled meetings when applicable.
• Carefully review their booking website and submit organized feedback.
• Ensure all submitted content, logos, images, and business materials are accurate and properly licensed.
• Notify us of changes to branding, services, pricing, scheduling availability, appointment settings, policies, or business information during the project.

Your timely participation plays an important role in keeping your project on schedule and ensuring your booking website reflects your vision.

Trusting the Creative Process

When you choose Kandi & Co. Productions, you're investing in more than a booking website. You're investing in our creative direction, strategic thinking, technical expertise, and professional experience.

While your ideas and feedback are always welcomed, we encourage you to trust the creative process. Every design and configuration decision is made intentionally to create a refined, intuitive booking experience that supports your business while making it easy for clients to schedule with confidence.

Creating Something Extraordinary Together

Our mission is to create more than a booking website. We create professional booking experiences that strengthen brands, simplify scheduling, inspire confidence, and support long-term business growth. By combining your vision with our creativity, strategy, and attention to detail, we'll create a booking website you'll be proud to share for years to come.

Launching your booking website marks the beginning of an exciting new chapter for your business, but it's only the beginning of your journey. As your business grows, your services, availability, scheduling preferences, branding, and client experience will naturally evolve. Your booking website should evolve alongside them.

At Kandi & Co. Productions, we believe launching your booking website is the beginning of a lasting partnership. Our goal is not only to create a beautiful and functional booking website, but also to provide the education, resources, and continued support needed to help you confidently manage your scheduling platform for years to come.

Whether you choose to manage your booking website independently or partner with us for ongoing support, we're committed to helping you maximize your investment long after launch.

Booking Website Owner Training

Having a professionally designed booking website is only one part of creating an exceptional client experience. Feeling confident managing your scheduling platform is equally important.

Our Booking Website Owner Training is designed to help you become familiar with your Acuity Scheduling account and confidently manage your booking website after launch.

Training topics may include:

• Navigating your Acuity dashboard
• Managing your appointment calendar
• Editing services and pricing
• Updating appointment availability
• Managing business hours
• Blocking vacations and unavailable dates
• Updating intake forms and questionnaires
• Editing confirmation, reminder, and follow-up emails
• Managing client appointments
• Connecting and managing calendar integrations
• General platform navigation
• Best practices for maintaining a professional booking experience

Booking Website Owner Training is highly recommended for first-time Acuity users and business owners who want to feel confident managing their scheduling platform independently.

Ongoing Booking Website Maintenance

Running a business requires your time and attention. If you'd rather focus on serving your clients than managing your booking website, Kandi & Co. Productions offers professional Booking Website Maintenance Services for an additional investment.

Our maintenance services help keep your booking website current, organized, and functioning smoothly while ensuring it continues to reflect the professionalism of your business.

Maintenance services may include:

• Service additions, removals, and updates
• Service pricing updates
• Appointment duration adjustments
• Scheduling availability updates
• Business hour updates
• Appointment setting modifications
• Intake form updates
• Business policy updates
• Confirmation, reminder, and follow-up email updates
• Contact information updates
• Minor design adjustments
• Seasonal scheduling updates
• Calendar integration assistance
• Routine booking website maintenance

Current maintenance requests include:

• Approximately five (5) to seven (7) business day turnaround
• Routine updates completed in the order received unless alternative arrangements have been approved

What Maintenance Does Not Include

To ensure transparency, Booking Website Maintenance Services are intended for routine updates and ongoing platform maintenance.

Maintenance does not include:

• Complete booking website redesigns
• Migration from another scheduling platform
• Advanced workflow automation
• Custom coding
• Third-party software troubleshooting
• Advanced integrations beyond the original project scope
• Emergency or same-day requests
• Services outside the scope of routine maintenance

Projects requiring significant modifications or additional functionality may require a separate proposal.

What Happens After Launch?

Once your booking website has been launched, you'll become the day-to-day manager of your scheduling platform. While Acuity makes many updates simple, routine maintenance helps ensure your booking experience remains accurate, professional, and aligned with your business goals.

If you choose to manage your booking website independently, your Booking Website Owner Training will provide the knowledge needed to confidently navigate the platform. If you'd rather leave ongoing updates to us, we're always happy to continue supporting your business through our Booking Website Maintenance Services.

Growing With Your Business

Your booking website should continue evolving as your business grows.

Whether you're introducing new services, expanding your availability, refining your scheduling process, updating your branding, adding team members, adjusting your business hours, or enhancing your client experience, your booking website should continue supporting those milestones.

Many of our clients return throughout the year because they value having a trusted creative partner who already understands their business, brand, and long-term goals.

Best Practices for Long-Term Success

To help your booking website continue performing at its best, we recommend:

• Reviewing your services regularly
• Keeping pricing and policies current
• Updating scheduling availability and business hours
• Reviewing intake forms periodically
• Testing your booking experience
• Reviewing automated emails
• Maintaining current contact information
• Keeping calendar integrations up to date
• Reviewing your booking website from both desktop and mobile devices

Technology and client expectations continue to evolve. Regular updates help ensure your booking experience remains professional, efficient, and aligned with the way your business operates.

A Continued Partnership

At Kandi & Co. Productions, we don't view our clients as one-time projects. We believe in building lasting relationships that continue well beyond launch day.

Whether you need occasional updates, ongoing maintenance, additional training, expanded functionality, or future enhancements, we're here to support your business as it grows.

Your investment doesn't end when your booking website launches, and neither does our commitment to your success. We look forward to continuing this journey with you and helping your booking experience evolve alongside your business for years to come.

Your booking website is more than a place for clients to schedule appointments. It's a long-term investment in your business and should evolve alongside your growth.

Whether you're launching your first service-based business or refining an established brand, your booking experience should continue adapting as your services, availability, and client needs evolve. As your business grows, Kandi & Co. Productions is here to help you enhance your booking website with thoughtful improvements designed to support your next stage of success.

Designed to Grow With You

As your business evolves, your booking website can evolve with it. Future enhancements may include:

• New services and appointment types
• Updated service pricing
• Additional staff calendars
• Expanded business hours and scheduling availability
• Group appointments or classes
• Memberships and subscription-based services
• Packages, bundles, and recurring appointments
• Intake form enhancements
• Automated workflows and client communications
• Additional calendar integrations
• Payment and deposit updates
• Scheduling policy refinements
• Branded client forms and questionnaires
• Additional booking automations
• Advanced scheduling features and platform enhancements

Every enhancement is thoughtfully implemented to complement your existing booking website while supporting your long-term business goals.

Investing in Long-Term Success

Your booking experience should never remain static while your business continues to grow. As you introduce new services, expand your team, adjust your availability, refine your client experience, or strengthen your brand, your booking website should continue reflecting those milestones.

Rather than starting over, many businesses choose to build upon the strong foundation of their existing booking website through strategic updates and ongoing enhancements. This approach helps maintain consistency while ensuring your scheduling experience continues to meet the needs of both your business and your clients.

Growing Together

One of the greatest privileges of our work is watching our clients grow. From first-time entrepreneurs to established businesses, we've had the opportunity to support clients as they expand their services, welcome new team members, increase their availability, strengthen their brand, and continue reaching new milestones.

As your business evolves, we're honored to remain a trusted creative partner by providing professional guidance, strategic recommendations, and continued enhancements that help your booking website grow alongside your business.

Whether your next step is introducing new services, expanding your scheduling capabilities, refining your client experience, or implementing advanced booking features, Kandi & Co. Productions is here to help you build a booking experience that continues working for your business for years to come.

At Kandi & Co. Productions, our commitment to your success doesn't end when your booking website launches. Whether you have questions about your booking website, need guidance navigating Acuity Scheduling, or are ready to enhance your scheduling experience, we're here to support you every step of the way.

Our goal is to provide professional guidance, helpful resources, and continued support so you always feel confident managing your booking website while providing an exceptional experience for your clients.

Before Contacting Support

Many common Acuity Scheduling questions can be answered using Acuity's Help Center, knowledge base, or educational resources. These resources offer helpful tutorials, step-by-step guidance, and platform updates that may help you quickly find the information you're looking for.

If you're unable to resolve your question, our team is always happy to assist.

Contacting Our Team

For the fastest and most efficient service, please contact us by email at info@kandiandcoproductions.com.

When reaching out, please include as much information as possible, including:

• Your business name
• A detailed description of your question or request
• The service, setting, or feature you're referencing
• Screenshots, when applicable
• Any additional information that may help us better understand your request

Providing complete information allows us to review your request more efficiently and provide the most accurate recommendations possible.

Response Times

While many emails are answered sooner, please allow up to two (2) business days for a response during normal business operations.

Response times may vary during weekends, federal holidays, scheduled office closures, military obligations, or previously announced out-of-office periods.

Booking Website Support

We're happy to answer general questions regarding booking websites we've designed and provide guidance whenever possible.

If your request requires booking website updates, maintenance, troubleshooting, additional configuration, workflow changes, automation updates, or services outside the scope of general support, we'll review your request and provide the appropriate recommendations, estimated timeline, and investment before any work begins.

Additional Services

As your business grows, your booking experience may grow with it.

We offer a variety of additional services designed to help you continue refining your scheduling experience, including:

• Service additions and updates
• Appointment setting modifications
• Scheduling availability updates
• Business policy updates
• Intake form enhancements
• Automated confirmation, reminder, and follow-up email updates
• Calendar integrations
• Booking workflow enhancements
• Booking website redesigns
• Ongoing booking website maintenance

Beyond your booking website, Kandi & Co. Productions is proud to be your trusted creative partner. As a full-service creative studio, we also offer professional website design, branding, logo design, graphic design, photography, videography, content creation, virtual assistant services, business support, and additional creative solutions to help your business continue growing.

If you're unsure which service best fits your needs, we're happy to discuss your goals and recommend the right solution.

A Continued Commitment

At Kandi & Co. Productions, we believe every successful business deserves a professional booking experience that grows alongside it. Whether you need occasional guidance, ongoing maintenance, additional training, or future enhancements, we're honored to remain your trusted creative partner.

Thank you for choosing Kandi & Co. Productions. We appreciate the opportunity to be part of your business journey and look forward to supporting your continued success for years to come.

Thank you for considering Kandi & Co. Productions to be part of your business journey. We recognize that choosing a professional to design your booking website is a meaningful investment, and we don't take the trust you place in our team lightly.

Our commitment extends far beyond creating a beautiful booking website. Every project is approached with professionalism, creativity, transparency, and purpose. We believe your booking website should be a meaningful extension of your brand, reflecting the passion, excellence, and vision you've worked so hard to build while providing your clients with a seamless scheduling experience.

From your initial inquiry through onboarding, design, Booking Website Review Sessions, launch, and continued support, we're committed to providing an organized, collaborative, and elevated client experience. Every stage of the process is thoughtfully designed to ensure you feel informed, supported, and confident from beginning to end.

What You Can Expect

When you choose Kandi & Co. Productions, you can expect:

• A professionally designed booking website tailored to your business, services, and goals.
• Honest communication and professional guidance throughout your project.
• Strategic design and scheduling decisions that balance aesthetics, functionality, and the client experience.
• A collaborative process where your ideas are valued and your vision remains at the center of every decision.
• Careful attention to detail from onboarding through final approval.
• A commitment to excellence, professionalism, and exceptional client service.
• Continued education, resources, and support to help you confidently manage your booking website after launch.

More Than a Booking Website

We believe a successful booking website should do more than allow clients to schedule appointments. It should establish credibility, strengthen your brand, build trust, simplify your scheduling process, and create a professional first impression that encourages clients to book with confidence.

Every design and configuration decision is made intentionally. From your service presentation and appointment settings to your automated communications and overall booking workflow, our goal is to create a scheduling experience that serves your business long after launch.

Looking Ahead

As your business continues to grow, we're honored to grow alongside you. Whether you return for additional services, booking website enhancements, ongoing maintenance, expanded scheduling features, or professional guidance, we're grateful for the opportunity to remain part of your journey.

Thank you for placing your confidence in Kandi & Co. Productions. We look forward to bringing your vision to life and creating a booking experience that reflects the professionalism, quality, and purpose behind your brand.

Your business deserves more than an online scheduler. It deserves a thoughtfully crafted booking experience designed to inspire confidence, create lasting first impressions, and support your success for years to come.