Mailer Box Design

The standard turnaround time for this service is seven (7) business days. 

Please understand that our turnaround times are based on the designer's out-of-office days, weekend exclusions, and federal/national holidays.

You will receive a calendar invite date and email with a notification of your due date. 

Please keep in mind, if you need the service before the standard business days listed, please select a rush fee.

If purchased, please understand that all payments are non-refundable and non-transferrable. All sales are final.

If you would like to cancel your order, please understand that all fees paid are non-refundable.

If you need the design before the standard turnaround time mentioned on the service, the "rush fee" has to be added during check-out. Please review your order completely before making a payment.

Mailer Box Design files will be delivered in web and print-ready format(.png and .jpeg, are the standard formats that we send) (other formats are available upon request).

Kandi & Co. Productions, LLC will provide up to three (3) revisions on one design. If more than three (3) revisions are necessary, each additional revision will be $30 per revision.

Once you have made the payment for your mailer box design, please send the following to us via email within twenty-four (24) hours:

Logo: the logo needs to be submitted in .png format (transparent background). If you do not have a logo in .png file format we can make most logos into .png for a $5.00 fee (this fee will be sent as an invoice). If your logo has glitter or is on a black background, it can be difficult to make into a .png, if you don’t have .png. Please be advised, if we are unable to make it into a .png, we will highly recommend you to reach out to the original designer for the requested file format.

Images: We ONLY ACCEPT HIGH-QUALITY IMAGES. We do not accept selfies, pixelated images, distorted images, screenshots, and unprofessional product images. To provide you with a high quality design, we have to have professional images. If the images submitted can’t be used, we will send you an email notification. 

Verbiage: Please provide all verbiage for your mailer box design in a Microsoft Word Document. We DO NOT ACCEPT screenshots and/or handwritten pictures of verbiage. If the verbiage is NOT provided in the requested format, we will send a notification email with a deadline to resubmit verbiage. 

Please share all information in Google Drive or Dropbox. Please DO NOT SEND MULTIPLE EMAILS. If you do not know how to create a Google Drive, please follow this link to learn how to create one and share it with the designer via email at info@kandiandcoproductions.com. 

To create a Dropbox and to share it with the designer, please click this link to learn. 

If you do not submit the information within twenty-four (24) hours, your order will be canceled and the payment is non-refundable.