Acuity Website Makeover + Build

We are honored that you're considering Kandi & Co. Productions to redesign your Acuity Scheduling website. Our goal is to provide every client with a seamless, professional, and enjoyable design experience from the moment you book until your refreshed booking website is launched.

Because every booking website makeover is strategically customized around your business, we encourage you to carefully review the following information before purchasing. Understanding the process, expectations, and what's included will help ensure a smooth experience and allow your project to move efficiently through our production schedule.

Before You Purchase

Please review the following important information before completing your booking:

• This service is designed exclusively for existing Acuity Scheduling websites. If you do not currently have an Acuity Scheduling account or booking website, our New Acuity Website Design + Build service may be a better fit for your business.

• Your current booking website will remain live throughout the redesign process. We'll complete your makeover behind the scenes whenever possible, allowing you to continue accepting appointments while your refreshed booking website is being developed. Your redesigned website will replace your existing version only after final approval and launch.

• An active Acuity Scheduling subscription, custom domain (if applicable), and any required third-party subscriptions are required to maintain your booking website. These services are purchased directly through their respective providers and are not included with this package.

• Your booking website is completely customized. Every makeover is thoughtfully designed around your business, services, branding, and goals. We do not use generic templates or duplicate another client's work.

• Clients are responsible for providing all updated website content. This includes, but is not limited to, your logo, branding elements, service information, pricing, booking policies, intake forms, questionnaires, professional images, contact information, business hours, social media links, and any additional content needed for your redesigned booking website. If you require branding, professional photography, or copywriting, these services are available as additional add-ons.

• Third-party costs are not included in the purchase price of this service. This may include your Acuity Scheduling subscription, custom domain registration, Squarespace subscription (when applicable), premium integrations, payment processor fees, automation platforms, email marketing services, and any other third-party applications selected for your business.

• Project timelines begin only after all required onboarding materials have been received. Your project cannot enter our active production schedule until your Client Service Agreement has been signed and all requested content, revisions, and supporting materials have been submitted. Delays in providing information will delay your project timeline.

• Additional functionality may require an additional investment. While this package includes everything needed for a professionally redesigned booking website, advanced automations, custom integrations, premium applications, custom coding, extensive content migration, or requests outside the standard scope of work may require an additional investment.

• Your booking website is designed to grow alongside your business. As your business evolves, your booking website can continue evolving through additional services, enhanced booking functionality, updated branding, expanded client resources, and future enhancements.

Our commitment is to create a booking website that not only looks beautiful but also reflects the quality of your business, strengthens your brand, simplifies your scheduling experience, and creates a seamless client journey from the first visit to the completed booking.

Taking a few moments to review these details before booking helps ensure we begin your project with clear expectations and a shared vision for your redesigned online booking experience.

Investing in a professional booking website makeover is more than giving your website a fresh look. It's an opportunity to refine your brand, improve your clients' booking experience, and ensure your online presence reflects where your business is today, not where it was when your website was first created.

Before moving forward, we encourage you to take a few moments to thoughtfully consider the questions below. Every business is at a different stage of its journey, and taking time to prepare helps create a more organized design experience, a more efficient workflow, and a stronger final result.

Please don't feel discouraged if you answer "No" or "Not Yet" to a few of these questions. Our goal is to help you identify where your business is today while ensuring you're well prepared for a successful website makeover.

Questions to Consider

Before purchasing this service, ask yourself:

• Is my current Acuity Scheduling website ready for a professional refresh?
• Have I finalized my business branding, or do I need branding services before redesign begins?
• Do I have an updated, high-resolution logo?
• Have I finalized my current services and pricing?
• Have I updated my booking policies, cancellation policies, and business information?
• Do I know how I want my clients' booking experience to feel from the moment they visit my website?
• Have I identified any problems with my current booking website that I'd like to improve?
• Do I have updated, professional photographs that accurately represent my business?
• Have I prepared any new website content, service descriptions, or business information I'd like included?
• Do I have an updated professional business email address and current contact information?
• Are my scheduling preferences, availability, business hours, and appointment settings finalized?
• Have I reviewed my intake forms, questionnaires, confirmation emails, reminder emails, and follow-up emails to determine whether updates are needed?
• Do I know which additional features I'd like to incorporate into my booking website, such as contact forms, testimonials, FAQs, galleries, memberships, blogs, or client resources?
• Am I prepared to actively participate throughout the redesign process by reviewing my website, providing timely feedback, and approving project milestones?
• Do I understand that creating a custom website makeover is a collaborative process requiring communication, preparation, and participation from both the client and the designer?
• Am I prepared to maintain my booking website after launch by keeping my services, pricing, scheduling availability, and business information current?
• Am I making this investment because I'm ready to elevate my client experience, strengthen my brand, and continue growing my business?

Need a Little More Support?

If you answered "No" or "Not Yet" to any of the questions above, don't let that discourage you. Every successful business continues evolving, and we're here to help you build upon the foundation you've already created.

At Kandi & Co. Productions, we understand that every entrepreneur's journey is unique. If there are areas where you'd like additional support before beginning your website makeover, we encourage you to reach out before purchasing. We'll gladly answer your questions, discuss your goals, and recommend the services that will best prepare you for a successful redesign experience.

As a full-service creative studio, Kandi & Co. Productions is proud to be your trusted one-stop shop for entrepreneurs, professionals, nonprofits, organizations, and growing businesses. Rather than coordinating multiple vendors, you can confidently build your brand with one creative partner committed to delivering a cohesive, professional, and elevated experience from concept to completion.

Our services include, but are not limited to:

• Brand identity and logo design
• Professional website design and development
• Website copywriting and content development
• Business startup guidance and foundational business support
• Business systems, organization, and operational support
• Virtual assistant services
• Professional photography
• Videography
• Content creation
• Graphic design
• Marketing materials, brochures, flyers, signage, and promotional collateral
• Business forms, branded documents, and client resources
• Social media graphics and branded content
• Website graphics and visual assets
• Business announcements and print materials
• Brand strategy and creative consulting
• Website maintenance and ongoing support
• Custom business solutions tailored to your unique goals
• ...and so much more.

Whether you're refreshing your existing brand, enhancing your booking experience, or preparing for your next stage of business growth, we're here to help you strengthen your online presence with confidence.

Our goal extends far beyond redesigning your website. We strive to become a trusted creative partner by providing the creative services, professional guidance, and continued support needed to help you elevate your brand, streamline your booking experience, and confidently move your business forward.

If you're unsure where to begin, simply reach out. We'd be honored to learn more about your vision, answer your questions, and recommend the services that best support your goals. We believe every great brand continues to evolve, and we're here to help you grow with confidence.

We believe in complete transparency throughout your website makeover experience. One of the most common questions we receive is, "Who owns my booking website once the makeover is complete?" The answer depends on the specific element of your project.

Your Booking Website

Once your project has been completed, approved, and all financial obligations have been satisfied, you remain the owner of your redesigned Acuity Scheduling website and all business content you've provided.

Because this service is a makeover of your existing booking website, ownership of your account remains with you throughout the entire redesign process. Your current website remains yours before, during, and after your project.

Your Acuity Scheduling Account

Your Acuity Scheduling account, Squarespace account (when applicable), subscription, custom domain, billing information, payment processor connections, and any third-party subscriptions remain under your ownership and control.

Because these services are purchased directly through their respective providers, you're responsible for maintaining active subscriptions, renewing your services, and keeping your account information current.

Your Business Content

All logos, photographs, written content, service descriptions, pricing, booking policies, intake forms, questionnaires, trademarks, business information, and other materials you provide remain your intellectual property.

By submitting these materials, you confirm that you own the rights to use them or have obtained the necessary permissions.

Our Creative Work

Your redesigned booking website is customized specifically for your business. However, Kandi & Co. Productions retains ownership of its proprietary design processes, workflows, creative methodologies, templates, systems, internal documentation, and original design assets that are not created exclusively for your brand.

These materials may not be copied, reproduced, redistributed, resold, reverse engineered, or used to create derivative works without prior written permission from Kandi & Co. Productions.

Future Website Management

After your redesigned website has launched, you're welcome to manage your booking website independently, continue working with Kandi & Co. Productions, or hire another qualified professional to assist with future updates.

Our goal is to provide you with the flexibility to choose the level of ongoing support that's right for your business.

Please note that once another designer or developer modifies your booking website, Kandi & Co. Productions cannot guarantee the integrity of the original design, booking workflow, or functionality. Additional review, troubleshooting, redesign, or restoration services may be required before we can resume maintenance or ongoing support.

Portfolio Rights

Unless otherwise agreed upon in writing, Kandi & Co. Productions reserves the right to showcase completed booking websites, before-and-after transformations, screenshots, branding elements, and project highlights within our portfolio, website, social media platforms, marketing materials, award submissions, and other promotional content.

Confidential business information, passwords, client data, appointment information, payment information, and other proprietary information will never be shared without your written permission.

Our Commitment

Our goal is to provide every client with a professionally redesigned booking website they can confidently own, manage, and continue growing while maintaining complete transparency throughout the redesign process.

We believe the strongest client relationships are built on trust, communication, and a shared commitment to creating an exceptional online booking experience that reflects the professionalism and quality of your business.

Every successful website makeover begins with a clear understanding of expectations. Before any redesign work begins, all clients are required to enter into a formal Client Service Agreement with Kandi & Co. Productions. This agreement is designed to protect both parties by clearly outlining the scope of work, project expectations, timelines, responsibilities, payment terms, revision process, and other important policies related to your Acuity Website Makeover + Build experience.

Our goal is to provide every client with a transparent, organized, and professional experience. Taking a few moments to review and sign your agreement ensures that everyone is aligned before your project officially begins, allowing us to focus on what matters most: transforming your existing booking website into an elevated online experience for your clients.

What to Expect

A Signed Agreement Is Required

Your project cannot enter our active production schedule until your Client Service Agreement has been signed by both you and Kandi & Co. Productions. This agreement serves as the official authorization for us to begin work and establishes the expectations for both parties throughout the duration of your website makeover.

Agreement Delivery

Your agreement will be delivered electronically shortly after your purchase has been completed. Please review it carefully, as it contains important information regarding your website makeover, business policies, timelines, revisions, ownership, payment terms, communication expectations, and additional contractual provisions.

Twenty-Four (24) Hour Signature Requirement

To help prevent unnecessary delays, your signed agreement must be returned within twenty-four (24) hours of receipt. Prompt completion allows your onboarding process to begin immediately and helps maintain your place within our production schedule.

Project Scheduling

Please understand that payment alone does not reserve your place within our active production schedule. Your project is officially scheduled only after the following requirements have been completed:

• Your payment has been successfully processed.
• Your Client Service Agreement has been signed.
• All required onboarding information and requested materials have been submitted.
• Any additional required documentation has been received, when applicable.

Only after these steps have been completed will your official project timeline begin.

Your Current Website Remains Live

Throughout the redesign process, your existing Acuity Scheduling website will remain active whenever possible, allowing you to continue accepting appointments and serving your clients while we complete your website makeover behind the scenes.

Your redesigned booking website will not replace your existing website until the project has been completed, approved, and prepared for launch.

Failure to Sign the Agreement

If your agreement is not signed and returned within the required timeframe, your order may be subject to cancellation. Because production time has already been reserved within our schedule, all payments remain non-refundable and non-transferable in accordance with our business policies.

Should your project be canceled due to an unsigned agreement, a new booking, new agreement, and new payment will be required before services can begin.

Designed for Transparency

Our Client Service Agreement is not intended to overwhelm you. It exists to establish clear communication, eliminate misunderstandings, protect both parties, and create a positive experience from beginning to end. We encourage every client to review the agreement thoroughly and ask any questions before signing.

We appreciate your prompt attention to this important step and look forward to partnering with you to transform your existing booking website into a polished, professional online experience that reflects the quality of your business, strengthens your brand, and creates a seamless booking experience for every client.

Every booking website makeover we complete is thoughtfully planned, strategically designed, and carefully refined to ensure it reflects the professionalism and quality of your brand. Rather than rushing through the creative process, we intentionally dedicate time to reviewing your existing booking website, refining its design, optimizing the client experience, testing functionality, and preparing your redesigned website for launch.

Our goal is to deliver a refreshed booking website that not only looks beautiful but also functions seamlessly and provides your clients with an exceptional scheduling experience.

Standard Turnaround Time

The standard turnaround time for our Acuity Website Makeover + Build service is seven (7) business days.

Business days include Tuesday through Friday and exclude weekends, federal holidays, scheduled office closures, military obligations, and any previously announced out-of-office dates.

Your Existing Website Remains Live

Throughout the redesign process, your existing Acuity Scheduling website will remain active whenever possible, allowing you to continue accepting appointments while your booking website is professionally refreshed behind the scenes.

Your redesigned booking website will replace your existing version only after the project has been completed, approved, and prepared for launch.

When Does My Timeline Begin?

One of the most common misconceptions is that your project timeline begins immediately after payment. To ensure every project receives the attention it deserves, your turnaround time officially begins only after all of the following have been completed:

• Your payment has been successfully processed.
• Your Client Service Agreement has been signed.
• All requested onboarding materials have been submitted.
• Updated branding, service information, pricing, policies, professional images, and any requested supporting documents have been received.
• Your project has successfully completed the onboarding process.

If any required information is outstanding, your project will remain in the onboarding phase until everything has been received.

Project Scheduling

Projects are completed in the order they officially enter our production schedule. Completing your onboarding requirements promptly helps prevent unnecessary delays and allows your project to move into production as quickly as possible.

Please understand that delays in submitting updated content, approvals, revisions, or requested information may result in an adjusted completion date.

Due Date Notification

Once your onboarding process has been completed and your project officially enters our production schedule, you'll receive confirmation of your anticipated completion date. This information will be provided by email so you'll know exactly what to expect throughout your website makeover.

Unforeseen Circumstances

While we're committed to meeting every projected deadline, there may be rare situations beyond our control that require adjustments to your timeline. These may include military obligations, illness, family emergencies, severe weather, technology failures, or other unforeseen circumstances.

Should an unexpected situation arise, we'll communicate with you as soon as reasonably possible and provide updated project expectations. Our priority will always be delivering a booking website that meets our quality standards rather than compromising the final result to meet an unrealistic deadline.

Need Your Website Sooner?

If your business requires an expedited turnaround, Rush Service may be available for an additional investment.

Rush requests are accepted on a limited basis and are subject to our current production schedule. Selecting Rush Service allows your project to receive priority scheduling; however, the rush timeline cannot begin until all required onboarding materials have been submitted.

Because expedited production requires adjustments to our existing workflow, Rush Service should be selected during the booking process whenever possible and cannot be guaranteed after a project has entered production.

We appreciate your patience and trust throughout the redesign process. Every booking website makeover receives the same level of strategy, creativity, and attention to detail because we believe your business deserves a polished online booking experience that reflects the quality of your brand and serves your clients with excellence.

At Kandi & Co. Productions, every Acuity Website Makeover is thoughtfully planned and customized to meet the unique needs of your business. Unlike physical products, a professional website makeover is a personalized creative service that requires dedicated planning, scheduling, strategy, and production long before your redesigned booking website is launched. From the moment your order is placed, we begin reserving time within our production schedule and preparing your project for onboarding.

To ensure transparency and eliminate misunderstandings, we encourage every client to carefully review the following payment and cancellation policies before completing their purchase.

Payment Information

All payments are securely processed through our website at the time of booking. Your payment secures your project within our onboarding process and initiates the preparation of your website makeover experience.

Shortly after your purchase, you'll receive your Client Service Agreement along with instructions for completing your onboarding requirements.

Please note that payment alone does not place your project into our active production schedule. Your project officially enters production only after your Client Service Agreement has been signed and all requested content, information, and onboarding materials have been received.

Non-Refundable & Non-Transferable Payments

Due to the customized nature of our services, all payments are final, non-refundable, and non-transferable.

Once your purchase has been completed, production time is reserved specifically for your project. This includes scheduling, administrative preparation, project planning, onboarding, communication, website evaluation, creative strategy, and the allocation of resources dedicated exclusively to your business.

For this reason, refunds, payment transfers, service exchanges, account credits, or partial reimbursements cannot be provided once payment has been received.

Cancellation Policy

If you choose to cancel your project after booking, all payments previously made will remain non-refundable and non-transferable.

Should your project be canceled before redesign work begins or after work has already commenced, your payment will not be refunded, credited toward another service, or transferred to a future project.

If Kandi & Co. Productions must cancel or terminate a project due to a violation of the Client Service Agreement, failure to submit required materials, failure to communicate, abusive behavior, breach of contract, or any other policy outlined within your agreement, all payments previously made will remain forfeited.

Should you wish to move forward after cancellation or termination, a new booking, new agreement, and new payment will be required.

Additional Services & Change Requests

Your purchase includes only the services outlined within this package.

Requests for additional design work, expanded functionality, advanced booking workflows, premium applications, custom coding, branding, copywriting, photography, specialty integrations, extensive content migration, or services outside the original scope of work may require an additional investment.

Any approved additions will be invoiced separately and must be paid in full before work begins.

Third-Party Expenses

Certain services required to successfully operate your booking website are purchased separately and are not included within this package.

These may include, but are not limited to:

• Acuity Scheduling subscription
• Squarespace subscription, when applicable
• Custom domain registration
• Payment processor transaction fees
• Email marketing platforms
• Automation software
• Premium integrations or third-party applications
• Other third-party subscriptions selected by the client

These services are billed directly through their respective providers and remain the sole financial responsibility of the client.

Chargebacks & Payment Disputes

By completing your purchase, you acknowledge that you have reviewed the service description, understand the scope of work, and agree to the payment policies outlined on this page and within your Client Service Agreement.

Unauthorized chargebacks, payment reversals, or payment disputes submitted after purchasing a service that was knowingly authorized may result in immediate contract termination, recovery of associated fees, collections activity, and any additional remedies available under the terms of your Client Service Agreement.

Our Commitment

We understand that investing in a professionally redesigned booking website is an important decision. Our commitment is to provide a transparent process, exceptional communication, and a booking experience that reflects the professionalism and quality of your business.

Throughout the redesign process, your existing Acuity Scheduling website will remain active whenever possible, allowing you to continue serving your clients while we transform your booking website behind the scenes.

We encourage you to ask any questions before booking so you can move forward with confidence, knowing exactly what to expect throughout your website makeover experience.

Thank you for choosing Kandi & Co. Productions. We look forward to partnering with you to create a refined online booking experience that serves your business and your clients for years to come.

Congratulations on taking the next step toward elevating your online booking experience! Once your order has been successfully placed, your website makeover journey officially begins. Investing in a professionally redesigned booking website is an exciting milestone, and our goal is to make every stage of your experience organized, transparent, and enjoyable.

Below is an overview of what you can expect after your purchase and throughout your Acuity Website Makeover experience.

Order Confirmation

Once your purchase has been completed, you'll receive an order confirmation verifying that your request has been successfully submitted.

Client Onboarding

Within the timeframe outlined in your order confirmation, you'll receive your Client Onboarding Email. This email is designed to prepare you for a successful website makeover and includes everything needed to begin your project.

Your onboarding materials may include:

• Your Client Service Agreement
• Project expectations
• Website Content Checklist
• Google Drive submission instructions
• Communication guidelines
• Content preparation resources
• Important project reminders
• Additional resources related to your website makeover

Please review all onboarding materials carefully and complete any requested action items within the requested timeframe to help avoid unnecessary delays.

Client Service Agreement

Before work begins, you'll receive your Client Service Agreement outlining the scope of work, project terms, policies, expectations, timelines, revisions, ownership, payment policies, and other important information related to your project.

To avoid delays, the agreement should be reviewed, signed, and returned within the requested timeframe. Your website makeover cannot begin until the agreement has been completed and all onboarding requirements have been satisfied.

Preparing Your Project

You'll begin gathering and organizing the updated information needed for your redesigned booking website, including branding assets, professional images, service information, pricing, booking policies, business hours, intake forms, questionnaires, contact information, and any additional materials requested for your project.

Providing complete, organized, and accurate information allows us to begin your project more efficiently while creating a smoother and more enjoyable experience.

Submitting Your Materials

Once your materials have been prepared, you'll upload everything using the instructions provided in your Client Onboarding Email.

To help maintain an organized workflow, we recommend submitting all requested materials together whenever possible rather than sending multiple emails over an extended period.

Project Review

Once your submission has been received, we'll carefully review your materials to ensure everything needed to begin your website makeover has been provided.

If additional information, clarification, or missing materials are needed, we'll contact you by email before your project enters our production schedule.

Please note that incomplete submissions, delayed responses, revisions to submitted content, or missing materials may affect your estimated completion timeline.

Your Existing Website Remains Live

Throughout the redesign process, your current Acuity Scheduling website will remain active whenever possible, allowing you to continue accepting appointments while we professionally redesign your booking experience behind the scenes.

Your redesigned booking website will replace your existing version only after final approval has been received and your project is ready for launch.

Your Project Enters Production

After your signed Client Service Agreement has been received and all required onboarding materials have been submitted, reviewed, and approved, your project will officially enter our production schedule.

Please note that your estimated turnaround time does not begin on the date your order is placed. Your timeline officially begins once all required agreements, content, and requested materials have been received and approved.

Projects are completed in the order all onboarding requirements are satisfied unless Rush Service has been purchased.

Throughout Your Website Makeover

Throughout your project, we'll thoughtfully guide you through each phase of the redesign process while transforming your existing booking website into a polished, elevated client experience.

Your Website Review Sessions provide dedicated opportunities to review your redesigned website, provide feedback, request revisions, and collaborate with our team before final approval.

To maintain an efficient workflow and remain focused on your project, we do not provide routine project updates. If additional information, approvals, clarification, or action is needed from you, we'll contact you promptly by email.

Email serves as our primary method of communication throughout your project. We ask that you regularly monitor the email address associated with your order, as important project updates, Website Review Session notifications, approvals, and action items will be delivered there.

To help maintain your estimated timeline, we also encourage clients to respond promptly to requests for approvals, revisions, and additional information. Extended communication delays may require adjustments to your projected completion date.

We're Excited to Get Started

Every website makeover is approached with professionalism, creativity, strategy, and attention to detail from the very beginning. Our onboarding process has been intentionally designed to create a seamless, organized, and collaborative experience while allowing our team to focus on transforming your booking website into an online experience that reflects the professionalism of your business and supports your continued growth.

Thank you for choosing Kandi & Co. Productions. We're honored to be part of your journey and look forward to elevating your online booking experience.

Congratulations on taking the next step toward elevating your client booking experience. Once your booking has been completed, it's time to prepare for your Acuity Website Makeover.

A successful booking website begins with thoughtful preparation. The information you provide serves as the foundation for your redesigned booking experience, from its visual appearance and messaging to the client journey and overall functionality. Providing complete, accurate, and organized materials allows us to redesign your website efficiently while ensuring it reflects the professionalism of your brand.

Shortly after your purchase, you'll receive a Welcome Email containing your Client Service Agreement, onboarding instructions, and a comprehensive Website Content Checklist outlining everything required for your project. This checklist is designed to simplify the onboarding process and ensure nothing is overlooked before your project officially enters our production schedule.

To help keep your project moving forward, all required onboarding materials must be submitted within five (5) business days of receiving your Welcome Email.

Your Website Content Checklist

Please prepare and submit the following materials.

Brand Assets

• High-resolution logo (.PNG format with a transparent background preferred)
• Brand colors, if established
• Brand fonts, if applicable
• Brand guidelines, if available

If your logo is not available in PNG format, we may be able to convert it for a $10.00 conversion fee. Logos with glitter effects, dark backgrounds, or low-quality artwork may not convert successfully. If conversion is not possible, we recommend obtaining the original file from your graphic designer.

Professional Images

Your booking website should reflect the professionalism of your business. To maintain the quality of every project we create, we only accept high-resolution, professional-quality images.

Please do not submit:

• Selfies
• Screenshots
• Blurry or pixelated images
• Images with excessive filters or distortions
• Copyrighted images without authorization
• Low-resolution graphics

If submitted images do not meet our quality standards, we'll notify you so replacement images can be provided before production begins.

Website Content

Please submit all written content in a Google Drive.

To maintain efficiency and accuracy, screenshots, handwritten notes, photographs of written information, and copied social media captions are not accepted.

Depending on your business, your content may include:

• Welcome message
• About Us
• Business story
• Mission statement
• Service descriptions
• Service pricing
• Booking instructions
• Appointment preparation information
• Frequently Asked Questions
• Cancellation, late arrival, and rescheduling policies
• Business policies
• Privacy Policy
• Terms & Conditions
• Contact information
• Business email address
• Business phone number
• Business hours
• Social media links
• Client testimonials
• Promotional announcements
• Any additional information you'd like displayed throughout your booking website

Service Information

Please ensure all services are finalized before submission.

This includes:

• Service names
• Service descriptions
• Pricing
• Appointment durations
• Buffers between appointments
• Availability preferences
• Intake forms or questionnaires
• Confirmation instructions
• Reminder preferences
• Follow-up messaging

Providing finalized service information helps minimize revisions while allowing us to create a polished, organized, and user-friendly booking experience.

File Submission Guidelines

To help us keep your project organized, all requested files should be uploaded to one Google Drive folder and shared with us. Please avoid sending multiple emails with separate attachments, as this may delay the onboarding process and make it more difficult to confirm that all required materials have been received.

Detailed submission instructions will be included in your Welcome Email.

Missing Information

Your website makeover cannot enter our active production schedule until all required onboarding materials have been received. If your onboarding information is not submitted within five (5) business days, your project may be subject to cancellation in accordance with the terms outlined in your Client Service Agreement. Because production time is reserved specifically for your business, all payments remain non-refundable and non-transferable.

Setting Your Project Up for Success

The quality of your redesigned booking website is directly influenced by the quality of the information you provide. Complete branding, organized content, professional imagery, finalized services, and accurate business information allow us to focus on creating a polished, strategic booking experience that reflects your business and provides your clients with a seamless scheduling experience.

Throughout the makeover process, your current Acuity booking website will remain live whenever possible, allowing you to continue accepting appointments while we redesign your booking experience behind the scenes. Your updated website will replace your existing version only after final approval has been received and your project is ready for launch.

We understand that gathering content takes time, which is why we've created a structured onboarding process to guide you every step of the way. Our Welcome Email, Website Content Checklist, and submission instructions are designed to make the experience organized, efficient, and stress-free. The more prepared you are, the smoother your website makeover experience will be from onboarding through launch.

At Kandi & Co. Productions, we believe your booking website should do more than allow clients to schedule appointments. It should reflect the professionalism of your business, reinforce your brand, inspire confidence, and create a seamless booking experience from the very first interaction.

Our Acuity Website Makeover + Build service is designed for established service providers who are ready to elevate their existing booking website. Rather than simply updating its appearance, we thoughtfully redesign the entire booking experience to improve organization, branding, functionality, and the overall client journey while preserving the foundation you've already built.

Every project is customized around your business, your services, and your long-term goals. While every makeover follows our proven workflow, no two projects are ever alike. Our commitment is to create a polished booking experience that reflects the quality of your business and supports its continued growth.

Our Design Process

Every website makeover follows a structured workflow designed to provide a seamless experience from onboarding through launch.

Discovery & Project Preparation

Before redesign begins, we'll review your existing Acuity Scheduling website, branding, services, appointment settings, business policies, forms, questionnaires, automations, client communications, images, and supporting materials.

This strategic review allows us to identify opportunities to improve your booking experience while determining what should be retained, refined, reorganized, or redesigned to better serve both your business and your clients.

Design & Development

Once your project enters our production schedule, we'll begin transforming your existing booking website into a refined client experience.

Your makeover may include:

• Updated layouts and branding
• Improved navigation and organization
• Enhanced service presentation
• Appointment setting optimization
• Updated intake forms and questionnaires
• Confirmation, reminder, and follow-up email enhancements
• Mobile optimization
• Improved booking flow and client experience

Whenever possible, your existing booking website will remain live throughout the redesign process, allowing you to continue accepting appointments until your new experience is ready to launch.

Quality Assurance

Before your redesigned website is presented for review, every element is evaluated for functionality, responsiveness, branding consistency, navigation, scheduling accuracy, automations, and overall performance.

Every detail is reviewed to ensure your clients enjoy a professional and reliable booking experience.

Website Review Sessions

As your project reaches key milestones, we'll schedule personalized Website Review Sessions where you'll review your redesigned website, provide feedback, and request revisions before final approval.

These meetings are collaborative review sessions rather than live design sessions. Any requested revisions will be completed after the meeting and presented during the next stage of your project.

Depending on your project's complexity, multiple review sessions may be scheduled before launch.

Revisions & Refinements

Following each review session, you'll have the opportunity to submit revision requests.

To maintain an efficient workflow, we encourage consolidated feedback whenever possible. Organized revision requests help us complete updates more efficiently while keeping your project on schedule.

We'll continue refining your website until it reflects the vision we've created together.

Final Review & Launch Preparation

Before launch, you'll complete one final review to verify your services, pricing, appointment settings, scheduling availability, forms, questionnaires, policies, contact information, images, automations, spelling, links, and overall functionality.

Once final approval has been received, we'll prepare your redesigned booking website for launch.

Communication Throughout Your Project

Communication throughout your project will primarily take place by email.

We'll contact you whenever additional information is needed, your website is ready for review, a Website Review Session needs to be scheduled, or action is required on your behalf.

Rather than providing routine status updates, we dedicate that time to designing and refining your website. Whenever your participation is needed, you'll receive clear instructions outlining the next steps.

Please monitor the email address associated with your booking, including your spam and junk folders. Delays in responding to requests for approvals, revisions, or additional information may affect your estimated completion timeline.

If your business experiences changes during your project, including updated branding, pricing, services, scheduling policies, business hours, or client communications, please notify us as soon as possible so we can determine whether those updates can be incorporated into your current project.

While many emails are answered sooner, please allow up to two (2) business days for responses during normal business operations.

Collaborative Design Meetings

Some projects require additional collaboration beyond scheduled Website Review Sessions. When necessary, we'll schedule a Collaborative Design Meeting to discuss specialty requests, booking workflows, automation preferences, or recommendations that further enhance your client's booking experience.

Meetings are held virtually by Zoom or phone and are scheduled by appointment.

Client Responsibilities

A successful website makeover is built through partnership.

Throughout your project, we ask every client to:

• Submit complete and accurate information.
• Respond promptly to requests for approvals and additional materials.
• Attend scheduled review sessions when applicable.
• Carefully review the redesigned website before final approval.
• Ensure all submitted content, images, and branding materials are accurate and properly licensed.
• Notify us of any business changes that may affect your project.

Your participation plays an important role in creating a booking experience that accurately represents your business while helping your project remain on schedule.

Trust the Creative Process

Choosing Kandi & Co. Productions means investing in more than a redesigned booking website. You're investing in thoughtful strategy, creative direction, technical expertise, and a client-focused experience.

Every design decision is made intentionally to create a booking website that is visually refined, professionally organized, easy to navigate, and designed to inspire confidence from the first click through the completed appointment.

Creating an Elevated Booking Experience

Our mission extends beyond redesigning booking websites. We create online experiences that strengthen brands, simplify scheduling, and help service-based businesses present themselves with confidence.

By combining your vision with our creativity, strategy, and attention to detail, we'll transform your existing Acuity Scheduling website into a polished booking experience that reflects the quality of your business, enhances every client interaction, and supports your continued growth for years to come.

Launching your redesigned booking website marks the beginning of a new chapter for your business, but it's far from the end of your journey. As your business grows, your booking experience should evolve alongside it. Updated services, revised pricing, new appointment types, changing business hours, refreshed branding, and evolving client expectations all contribute to creating a professional and seamless scheduling experience.

At Kandi & Co. Productions, we believe launching your redesigned Acuity website is only the beginning of our partnership. Our goal is not only to create an exceptional booking experience but also to provide the education, resources, and continued support needed to help you confidently manage and grow your online scheduling system for years to come.

Whether you choose to manage your booking website independently or partner with us for ongoing support, we're committed to helping you maximize your investment long after your redesigned website goes live.

Website Owner Training

A beautifully designed booking website is only one part of delivering an exceptional client experience. Feeling confident managing it is equally important.

Our Website Owner Training is designed to familiarize you with your redesigned Acuity Scheduling account and help you confidently manage your booking website after launch. During your personalized training session, we'll walk you through the features you'll use most often while answering your questions and providing practical guidance for day-to-day management.

Training topics may include:

• Navigating your Acuity Scheduling dashboard
• Updating services and pricing
• Managing appointment availability
• Editing business hours
• Updating intake forms and questionnaires
• Managing confirmation, reminder, and follow-up emails
• Updating business information
• Basic booking website edits
• General platform navigation
• Best practices for creating a professional booking experience

Website Owner Training is especially beneficial for first-time Acuity users or business owners who want to feel more confident managing their scheduling platform independently.

Ongoing Website Maintenance

Running a successful business requires your full attention. If you'd rather focus on serving your clients than maintaining your booking website, Kandi & Co. Productions offers professional Website Maintenance Services for an additional investment.

Our maintenance services help ensure your booking website remains current, accurate, and reflective of your business as it continues to grow.

Maintenance services may include:

• Service updates
• Pricing updates
• Appointment duration adjustments
• Business hour updates
• Form and questionnaire updates
• Confirmation, reminder, and follow-up email updates
• Image replacements
• Promotional announcements
• Business information updates
• Minor layout adjustments
• Routine booking website maintenance
• Basic troubleshooting when applicable

Current maintenance requests include:

• Approximately five (5) to seven (7) business day turnaround
• One maintenance request completed per submission unless otherwise approved

Requests are completed in the order they're received unless alternative arrangements have been made.

What Maintenance Does Not Include

Website Maintenance Services are intended for routine updates and ongoing care. Maintenance does not include:

• Complete website redesigns
• Brand identity redesigns
• Advanced custom coding
• Third-party software troubleshooting
• Extensive booking workflow rebuilds
• New platform migrations
• Search engine optimization campaigns
• Professional copywriting
• Graphic design services
• Professional photography or videography
• Emergency or same-day requests
• Services outside the scope of routine maintenance

Projects requiring significant redesigns or advanced functionality may require a separate proposal.

What Happens After Launch?

Once your redesigned booking website has been launched, you'll become the day-to-day manager of your scheduling platform. Acuity Scheduling is designed to make routine updates simple, but regular maintenance helps ensure your booking experience remains accurate, professional, and aligned with your business goals.

If you choose to manage your booking website independently, your Website Owner Training will provide the knowledge needed to confidently navigate the platform. If you'd rather leave ongoing updates to us, we're always happy to continue supporting your business through our Website Maintenance Services.

Growing With Your Business

Your booking website should continue evolving as your business grows.

Whether you're introducing new services, adjusting pricing, expanding your availability, adding appointment types, refining your client experience, or refreshing your branding, your booking website should continue reflecting those changes.

Many of our clients return throughout the year because they value having a trusted creative partner who already understands their business, brand, and long-term goals.

Best Practices for Continued Success

To help your booking website continue performing at its best, we recommend:

• Reviewing your services and pricing regularly
• Keeping business hours and appointment availability current
• Updating policies and client communications when needed
• Reviewing intake forms and questionnaires periodically
• Testing your booking process from the client's perspective
• Refreshing images and branding as your business evolves
• Monitoring appointment confirmations and reminder emails
• Keeping your contact information and social media links current

Technology and client expectations continue to evolve. Routine updates help ensure your booking website remains professional, efficient, and easy for clients to navigate.

A Continued Partnership

At Kandi & Co. Productions, we don't view our clients as one-time projects. We believe in building lasting relationships that continue well beyond launch day.

Whether you need occasional updates, ongoing website maintenance, additional training, expanded booking functionality, or future enhancements, we're here to support your business as it continues to grow.

Your investment doesn't end when your redesigned booking website launches, and neither does our commitment to your success. We look forward to helping your online booking experience continue evolving alongside your business for years to come.

Your booking website is more than a place where clients schedule appointments. It's an important part of your business and should continue evolving as your brand, services, and client experience grow.

As your business expands, your booking website should reflect those changes by offering an organized, efficient, and professional scheduling experience. At Kandi & Co. Productions, we're here to help you build upon the strong foundation of your redesigned Acuity website with thoughtful enhancements that support your next stage of growth.

Designed to Grow With You

As your business evolves, your booking website can evolve with it. Future enhancements may include:

• New services and appointment types
• Updated pricing and service packages
• Expanded scheduling availability
• New intake forms and questionnaires
• Customized confirmation, reminder, and follow-up emails
• Gift certificates and promotional offers
• Membership or subscription scheduling
• Package and series appointments
• Group classes and workshops
• Calendar synchronization
• Payment and deposit integrations
• Additional scheduling automations
• Client communication enhancements
• Updated branding and imagery
• Integration with additional business platforms
• Expanded functionality as your business grows

Every enhancement is thoughtfully implemented to complement your existing booking website while supporting your long-term business goals and improving your clients' scheduling experience.

Investing in Long-Term Success

Your booking website should never remain static while your business continues to grow. As you introduce new services, adjust pricing, expand your availability, refresh your branding, or refine your client experience, your booking website should continue reflecting those milestones.

Rather than starting over, many business owners choose to build upon the strong foundation of their existing booking website through strategic updates and enhancements. This approach allows your scheduling experience to remain current while preserving the professionalism and consistency of your brand.

Growing Together

One of the greatest privileges of our work is watching our clients grow. From newly established service providers to thriving businesses, we've had the opportunity to support entrepreneurs through business expansions, service launches, rebranding initiatives, and exciting new milestones.

As your business continues to evolve, we're honored to remain your trusted creative partner by providing thoughtful guidance, innovative solutions, and ongoing enhancements that help your booking experience grow alongside your business.

Whether your next step involves introducing new services, expanding your appointment offerings, improving your client experience, refreshing your branding, or adding new scheduling functionality, Kandi & Co. Productions is here to help you continue building a booking website that works as professionally as you do.

At Kandi & Co. Productions, our commitment to your success doesn't end when your redesigned booking website goes live. Whether you have a question about your Acuity Scheduling account, need assistance managing your booking website, or are ready to enhance your client experience, we're here to support you every step of the way.

Our goal is to provide helpful resources, professional guidance, and continued support so you can confidently manage your booking website while delivering a seamless scheduling experience for your clients.

Before Contacting Support

Many common Acuity Scheduling questions can be answered using the Acuity Help Center, Knowledge Base, and educational resources. These resources provide step-by-step tutorials, platform updates, and helpful guidance that may allow you to quickly resolve common questions.

If you're unable to find the information you need, our team is always happy to assist.

Contacting Our Team

For the fastest and most efficient service, please contact us by email at info@kandiandcoproductions.com.

When reaching out, please include as much information as possible, including:

• Your business name
• A detailed description of your question or request
• The service, appointment type, or booking feature you're referencing
• Screenshots, when applicable
• Any additional information that may help us better understand your request

Providing complete information allows us to review your request efficiently and provide the most accurate guidance possible.

Response Times

While many emails are answered sooner, please allow up to two (2) business days for a response during normal business operations.

Response times may vary during weekends, federal holidays, scheduled office closures, military obligations, and previously announced out-of-office periods.

Booking Website Support

We're happy to answer general questions regarding booking websites we've designed and provide guidance whenever possible.

If your request requires updates to your booking website, scheduling settings, appointment availability, service offerings, intake forms, client communications, automated emails, troubleshooting, additional design work, or services outside the scope of general support, we'll review your request and provide the appropriate recommendations, estimated turnaround time, and investment before any work begins.

Additional Services

As your business continues to grow, your booking website may need to evolve as well.

We offer a variety of additional services to help you continue enhancing your online booking experience, including:

• Booking website maintenance
• Service additions and updates
• Pricing updates
• Appointment type configuration
• Intake form and questionnaire updates
• Confirmation, reminder, and follow-up email revisions
• Business information updates
• Branding updates
• Graphic design
• Professional photography
• Content updates
• Scheduling workflow enhancements
• Additional booking functionality and integrations

If you're unsure which service best fits your needs, we're happy to discuss your goals and recommend the solution that's right for your business.

A Continued Commitment

At Kandi & Co. Productions, we value long-term relationships with our clients. Whether you need occasional guidance, ongoing maintenance, booking website enhancements, or future scheduling improvements, we're honored to remain your trusted creative partner.

Thank you for choosing Kandi & Co. Productions. We appreciate the opportunity to be part of your business journey and look forward to supporting your continued success as your business grows.

Thank you for choosing Kandi & Co. Productions to redesign your Acuity booking website. We recognize that investing in your business is an important decision, and we don't take the trust you place in our team lightly.

Our commitment extends far beyond creating a visually appealing booking page. Every project we accept is approached with professionalism, creativity, transparency, and purpose. We believe your booking website should be a natural extension of your brand, creating a seamless experience that reflects the professionalism, quality, and care your clients can expect from the moment they schedule with you.

Whether your goal is to modernize an outdated booking website, improve the client experience, strengthen your branding, or create a more organized scheduling process, we're committed to designing a booking website that not only looks exceptional but also supports the way you do business.

From your initial inquiry through onboarding, design, Website Review Sessions, launch, and continued support, we're dedicated to providing an organized, collaborative, and elevated client experience. Every step of our process has been intentionally designed to ensure you feel informed, supported, and confident throughout your project.

What You Can Expect

When you choose Kandi & Co. Productions, you can expect:

• A professionally redesigned Acuity booking website tailored specifically to your business and brand.
• A booking experience that is organized, visually refined, and easy for your clients to navigate.
• Honest communication and professional guidance throughout your project.
• Strategic design decisions that balance branding, functionality, and the overall client booking experience.
• A collaborative design process where your ideas are valued and your business goals remain at the center of every decision.
• Careful attention to detail throughout every stage of your project, from discovery through final approval.
• A commitment to excellence, professionalism, and exceptional client service.
• Continued education, resources, and ongoing support designed to help you confidently manage your booking website after launch.

More Than a Booking Website

We believe an exceptional booking website should do more than allow clients to schedule appointments. It should establish credibility, build confidence, simplify the booking process, reduce administrative tasks, and create an outstanding first impression before you ever meet your clients.

Every design decision we make is intentional. From the layout and branding to your service presentation, booking flow, scheduling automations, and client communications, our goal is to create a booking experience that feels polished, organized, and aligned with the quality of your business.

A thoughtfully designed booking website doesn't simply fill your calendar. It strengthens your brand, enhances the client experience, and creates a professional foundation that supports the long-term growth of your business.

Looking Ahead

As your business continues to evolve, we're honored to grow alongside you. Whether you return for additional services, booking website enhancements, ongoing maintenance, updated automations, new service offerings, or future branding support, we're grateful for the opportunity to remain part of your journey.

Thank you for placing your confidence in Kandi & Co. Productions. We look forward to transforming your booking website into an experience that reflects the professionalism, excellence, and purpose behind your brand.

Your business deserves more than an online scheduling page. It deserves a thoughtfully designed booking experience that inspires confidence, creates lasting first impressions, simplifies the client journey, and supports your success for years to come.