5 Product Mockups [E-Photography]

Work does not begin without a contractual agreement signed by the client and designer. Without the contract agreement being signed, it delays the completion of your service. Contractual agreements will be sent out immediately. If the contractual agreement isn’t signed within twenty-four (24) hours, you will receive a notification regarding order cancellation and all monies paid towards the service WILL NOT be refunded. All payments are forfeited and if you would like to work with the designer again, you will have to submit a new payment for the service.

The standard turnaround time for this service is seven (7) business days. 

Please understand that our turnaround times are based on the designer's out-of-office days, weekend exclusions, and federal/national holidays.

You will receive a calendar invite date and email with a notification of your due date. 

Please keep in mind, if you need the service before the standard business days listed, please select a rush fee.

If purchased, please understand that all payments are non-refundable and non-transferrable. All sales are final.

If you would like to cancel your order, please understand that all fees paid are non-refundable.

If you need the design before the standard turnaround time mentioned on the service, the "rush fee" has to be added during check-out. Please review your order completely before making a payment.

Product Mockup files will be delivered in web and print-ready format(.png are the standard formats that we send) (other formats are available upon request).

Kandi & Co. Productions, LLC will provide up to three (3) revisions on one design. If more than three (3) revisions are necessary, each additional revision will be $30 per revision.

Once you have made the payment for your product mockups, please send the following to us via email within twenty-four (24) hours:

Logo: the logo needs to be submitted in .png format (transparent background). If you do not have a logo in .png file format we can make most logos into .png for a $5.00 fee (this fee will be sent as an invoice). If your logo has glitter or is on a black background, it can be difficult to make into a .png, if you don’t have .png. Please be advised, if we are unable to make it into a .png, we will highly recommend you to reach out to the original designer for the requested file format.

Images: We ONLY ACCEPT HIGH-QUALITY IMAGES. We do not accept selfies, pixelated images, distorted images, screenshots, and unprofessional product images. To provide you with a high quality design, we have to have professional images. If the images submitted can’t be used, we will send you an email notification. 

Verbiage: Please provide all verbiage for your products in a Microsoft Word Document. We DO NOT ACCEPT screenshots and/or handwritten pictures of verbiage. If the verbiage is NOT provided in the requested format, we will send a notification email with a deadline to resubmit verbiage. 

Please share all information in Google Drive or Dropbox. Please DO NOT SEND MULTIPLE EMAILS. If you do not know how to create a Google Drive, please follow this link to learn how to create one and share it with the designer via email at info@kandiandcoproductions.com. 

To create a Dropbox and to share it with the designer, please click this link to learn. 

If you do not submit the information within twenty-four (24) hours, your order will be canceled and the payment is non-refundable.